I booked this venue for a bridal shower, expecting a joyful, stress-free celebration. Instead, it was an infuriating ordeal from start to finish that left us humiliated and scrambling. The employee double-booked our reserved space, forcing us into a lesser area with zero apology or compensation. We were barred from bringing our own cake and mandated to use their kitchen. Then they told us we had to pay a delivery fee to the new location. After arguing, they finally agreed to transfer it without the fee.
I spoke directly with Kelly, their cake decorator, detailing the exact design we wanted and was promised confirmation. It never arrived. When we called back, we learned Kelly no longer worked there. There was no warning and no follow-through, so I had to re-explain everything from scratch. When the cake finally showed up, it was handled without gloves, looked nothing like what I had requested, and the delivery person jammed their finger straight through the front while setting it down, leaving a glaring gouge in plain sight. Not a single “sorry.”
At billing, despite our receipt proving the $1,100+ initial payment was paid, the staff claimed the manager was out, the payment was not in their system, and asked us to leave our credit card number to be charged “in a few days.” We refused and demanded immediate resolution. It took endless hassle to finally sort out, but nothing was done about the mangled, incorrect cake.
This place is a disorganized, unprofessional disaster with zero regard for customers. Do not host your event here. You will regret it.
Mike Goat
Excellent food, very good pasta, sauce and meatballs. That is what was served at our banquet. This is not a straight up restaurant, but rather a banquet hall. The service is outstanding.
Paul Oczytko
Servers were great! Food was excellent
Andreas Hare
Had a after baptist get together food was terrible dried out overcooked playground falling apart kids couldn't play on only 2 rooms inside open other 2 were a storage room and other ceiling falling apart onto floor not to mention extra leftover food was not given to take home a mandatory tip of 300.00 was charged and bill was crazy expensive definitely not worth it
Alexandra Blackburn
They catered my sister’s wedding with excellent food, service and presentation! This is a very professional company, I highly recommend.
RNK
The Banchetti team are stellar! Bachetti by Rizzo catered my daughter's wedding, offsite, at our venue July 2025 and everything was perfect. We are so impressed. Food: Absolutely delicious Staff: Attentive, professional, delightful Operations: So smooth. Everything was set up wonderfully, details were attended to, adjustments were made promptly, and the clean up was spotless. We recommend Banchetti by Rizzo highly and thank the staff, and especially Mike, from our hearts.
merle cortellucci
Went for a funeral brunch and food was great being buffet, staff was attentive
Joni Williams
Attended the Aero Club dinner. The dinner was great and the servers were excellent.
Gail Snyder
Shower food was cold.
Giancarlo Matute
Place is okay but OWNER KEEPS ALL THE TIPS THAT ARE MEANT FOR THE SERVERS, he also lies about it to customers and says the servers receive their tips. Disgusting and shady practice, he tries to justify by paying the servers a few more bucks an hour but they are taking a massive pay cut by doing this and the owner gladly does it because he profits on it at the guests and servers expense.
Our group fish fry was excellent. The fish was delicious. The French fries were crispy and the macaroni salad was tasty. Coffee and ice cream topped it off.
The Beauty Boost Buffalo
Our community had a Halloween social event at Banchetti by Rizzo's in the Grove last night and it was absolutely perfect!! The venue itself was perfect, the staff was very responsive during planning and our attendees loved the space we had. We cannot wait to come back.
Jewel Williams
I had the most perfect wedding at Banchetti's! We did food stations and everything tasted amazing! They also made the planning super easy! Mike and Kaitlyn were wonderful and helped us every step of the way!!
Ceara Maida
September 6, 2024 Grove Wedding Review:
I recently had my wedding outside in the Grove. Beautiful location, amazing food & the staff was very friendly. I had a couple issues that knocked it down from 5 stars to 3 stars however. 1. I was originally told something about minimum guests for outside in the grove on a Friday when I signed the contract. We were told we had to pay for 100 guests even if we had less. No problem as we wanted the venue. Fast forward almost a year, I came to pay and I did not meet the minimum guest however I kept telling the staff I would still pay the amount for the minimum amount of guests as that was what was discussed a year prior. The woman I met with (I will not use names) reassured me about 10x that I could just pay for the amount of Guests I had, that they did not have a minimum anymore. I asked her if she was sure and she stated “absolutely!” I payed off the wedding venue with my 91 guests when the minimum was originally 100. 5 days before the wedding I received a call stating that she “made a mistake” and I had to pay for those extra 9 guests. I did without a problem, but it’s very frustrating when I offered a bunch of times a week before the wedding to pay that total when I was told I didn’t have to. I had spent that money on something else after being told multiple times I was all set. 2. They were short staffed that day, which I absolutely get. My wedding was not 100% set up However. I asked if I could have people set up, and they seemed annoyed I had friends help do it. When guests arrived my table seatings were not placed correctly & favors were in the wrong spots as well. I understand being short staffed, but don’t give my family and friends attitude when they are just trying to help. 3. Multiple people requested the fans be turned up, and it was not once addressed. Staff said “ok” and someone actually ended up turning them off completely. 4. It rained, and they had to move the ceremony under the tent. It was beautiful, but the groom, the brides mother and father all requested more chairs be set up for all of the guests to sit during the ceremony. There were a total 85 guests, but they only set up 25 chairs. When guests asked where to sit, they said “just sit at your table.” That may be their policy, but putting so much money into it, and providing help - I expect it to go my way. Again. Beautiful venue and the wedding was amazing but for the price, I feel things could have been better, staff could have been friendlier and things should be the way the bride & groom Wanted it.
Mimi Stallone
This place is unbelievably inconsiderate and its "music" on Wednesdays is a blight on the entire neighborhood. I had hoped all this terrible, off-key screaming would stop AT LEAST when school began- but no.
I booked this venue for a bridal shower, expecting a joyful, stress-free celebration. Instead, it was an infuriating ordeal from start to finish that left us humiliated and scrambling. The employee double-booked our reserved space, forcing us into a lesser area with zero apology or compensation. We were barred from bringing our own cake and mandated to use their kitchen. Then they told us we had to pay a delivery fee to the new location. After arguing, they finally agreed to transfer it without the fee.
I spoke directly with Kelly, their cake decorator, detailing the exact design we wanted and was promised confirmation. It never arrived. When we called back, we learned Kelly no longer worked there. There was no warning and no follow-through, so I had to re-explain everything from scratch. When the cake finally showed up, it was handled without gloves, looked nothing like what I had requested, and the delivery person jammed their finger straight through the front while setting it down, leaving a glaring gouge in plain sight. Not a single “sorry.”
At billing, despite our receipt proving the $1,100+ initial payment was paid, the staff claimed the manager was out, the payment was not in their system, and asked us to leave our credit card number to be charged “in a few days.” We refused and demanded immediate resolution. It took endless hassle to finally sort out, but nothing was done about the mangled, incorrect cake.
This place is a disorganized, unprofessional disaster with zero regard for customers. Do not host your event here. You will regret it.
Excellent food, very good pasta, sauce and meatballs. That is what was served at our banquet. This is not a straight up restaurant, but rather a banquet hall. The service is outstanding.
Servers were great! Food was excellent
Had a after baptist get together food was terrible dried out overcooked playground falling apart kids couldn't play on only 2 rooms inside open other 2 were a storage room and other ceiling falling apart onto floor not to mention extra leftover food was not given to take home a mandatory tip of 300.00 was charged and bill was crazy expensive definitely not worth it
They catered my sister’s wedding with excellent food, service and presentation! This is a very professional company, I highly recommend.
The Banchetti team are stellar! Bachetti by Rizzo catered my daughter's wedding, offsite, at our venue July 2025 and everything was perfect. We are so impressed.
Food: Absolutely delicious
Staff: Attentive, professional, delightful
Operations: So smooth. Everything was set up wonderfully, details were attended to, adjustments were made promptly, and the clean up was spotless.
We recommend Banchetti by Rizzo highly and thank the staff, and especially Mike, from our hearts.
Went for a funeral brunch and food was great being buffet, staff was attentive
Attended the Aero Club dinner. The dinner was great and the servers were excellent.
Shower food was cold.
Place is okay but OWNER KEEPS ALL THE TIPS THAT ARE MEANT FOR THE SERVERS, he also lies about it to customers and says the servers receive their tips. Disgusting and shady practice, he tries to justify by paying the servers a few more bucks an hour but they are taking a massive pay cut by doing this and the owner gladly does it because he profits on it at the guests and servers expense.
Restaurantji Recommends
Our group fish fry was excellent. The fish was delicious. The French fries were crispy and the macaroni salad was tasty. Coffee and ice cream topped it off.
Our community had a Halloween social event at Banchetti by Rizzo's in the Grove last night and it was absolutely perfect!! The venue itself was perfect, the staff was very responsive during planning and our attendees loved the space we had. We cannot wait to come back.
I had the most perfect wedding at Banchetti's! We did food stations and everything tasted amazing! They also made the planning super easy! Mike and Kaitlyn were wonderful and helped us every step of the way!!
September 6, 2024 Grove Wedding Review:
I recently had my wedding outside in the Grove. Beautiful location, amazing food & the staff was very friendly. I had a couple issues that knocked it down from 5 stars to 3 stars however.
1. I was originally told something about minimum guests for outside in the grove on a Friday when I signed the contract. We were told we had to pay for 100 guests even if we had less. No problem as we wanted the venue. Fast forward almost a year, I came to pay and I did not meet the minimum guest however I kept telling the staff I would still pay the amount for the minimum amount of guests as that was what was discussed a year prior. The woman I met with (I will not use names) reassured me about 10x that I could just pay for the amount of Guests I had, that they did not have a minimum anymore. I asked her if she was sure and she stated “absolutely!” I payed off the wedding venue with my 91 guests when the minimum was originally 100. 5 days before the wedding I received a call stating that she “made a mistake” and I had to pay for those extra 9 guests. I did without a problem, but it’s very frustrating when I offered a bunch of times a week before the wedding to pay that total when I was told I didn’t have to. I had spent that money on something else after being told multiple times I was all set.
2. They were short staffed that day, which I absolutely get. My wedding was not 100% set up
However. I asked if I could have people set up, and they seemed annoyed I had friends help do it. When guests arrived my table seatings were not placed correctly & favors were in the wrong spots as well. I understand being short staffed, but don’t give my family and friends attitude when they are just trying to help.
3. Multiple people requested the fans be turned up, and it was not once addressed. Staff said “ok” and someone actually ended up turning them off completely.
4. It rained, and they had to move the ceremony under the tent. It was beautiful, but the groom, the brides mother and father all requested more chairs be set up for all of the guests to sit during the ceremony. There were a total 85 guests, but they only set up 25 chairs. When guests asked where to sit, they said “just sit at your table.”
That may be their policy, but putting so much money into it, and providing help - I expect it to go my way.
Again. Beautiful venue and the wedding was amazing but for the price, I feel things could have been better, staff could have been friendlier and things should be the way the bride & groom Wanted it.
This place is unbelievably inconsiderate and its "music" on Wednesdays is a blight on the entire neighborhood. I had hoped all this terrible, off-key screaming would stop AT LEAST when school began- but no.
PLEASE MAKE IT STOP.
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