Tropical Smoothie Cafe

I ordered a smoothie and a bowl in the app. Never received the bowl. Called store they were no help

Service: 1

Food is good but service is terrible. Do not order online. There is no system for online pickups, leaving customers often waiting until they can flag down an employee who do not pay attention to online orders.

Atmosphere: 3

Food: 3

Service: 1

I didn’t taste any peanut butter paradise, straight whey protein. Just saying for a $10 smoothie it gets taste like what I ordered. Plus I couldn’t hear a word he was saying. Amherst blvd location

Atmosphere: 1

Food: 1

Service: 1

That location was unique today (September 20 2025). They gave me 70% full cup. When I complained, they added more water and blended it again. The drink taste was super bland and watery.

Atmosphere: 3

Food: 1

Service: 1

Consistently have issues with orders and unfriendly and unhelpful staff. It's is a great product but for the cost I would expect better service, knowledge as well as being stocked

Food: 4

Service: 1

First time here and wasn't sure what to order. The staff were unpleasant and unhelpful. Ended up hating the drink that I ordered and they refused to remake anything else.

My smoothie was delicious
It was my first time

Atmosphere: 5

Service: 5

I haven't been to this location but I did go to the one in Clearwater ,Florida and loved the smoothies and sandwiches. I will be visiting this location very soon.

Everything I like about Tropical Smoothie is here. This location is a little more difficult to access depending on traffic conditions and the parking is more difficult...at least when I was there. Also, FYI: THERE IS NO ACCESS FROM OLD FALLS BLVD, so if Google directs you that way, ignore it. The only direct access is from Niagara Falls Blvd.

Horrible and disgusting! Food was horrible. Nasty and my flatbread was burned. Poor customer service. Never again I’ll stick with Tonawanda location much better luck and friendly staff.

Tropical Smoothie stole this location and idea from me and they will be in a lawsuit soon that I will make public. Jennifer Folger and Austin Sills are liars. Nothing against the owner of this particular location.

Good was plain awful. Had a bunch of 16 year olds working in there, too busy chatting and talking about drama. Misspelled my name and didn’t give us what we paid for. Smoothies were still completely frozen. This place is terrible. Try somewhere else.

I placed an order today and got a payment confirmation. I got to the store and the employee was nasty and refused to give me the order until I paid for it again. So, I paid for a smoothie and bowl I never received. Avoid this location. The customer service is much better if you drive a couple miles up to the location on Transit.

Loved this place, the food was S tier fresh. All vegetables and fruits here, with ingredients you can see. Hard to find a place like this in western NY as most smoothie places are in warmer areas. Always wanted a real Acia bowl not the ones frozen in the supermarket and it was really good. Ordered a variety of items besides a smoothie. Very good portions especially compared to fast food places these days. The smoothies are 10$ but they are quite large made with real ingredients and won’t make you sick, come in a variety of flavors and didn’t taste like water I can tell it’s not a ice smoothie enjoyed the Bahama Mama smoothie. I also really liked the hummus burrito was prepared nicely. The corn was a lot like elote corn, and you get a side included with some stuff on the menu. And the quesadilla was only 6$ and quite large at least 12 inches. I really liked the sauce that it came with. The bowls are also very heavy and filling. Overall spent 60$ was worth it, I got alot of food and would rather spend it here than on McDonald’s with no vitamins or nutrients. Bowls are also a good price in california a acia bowl like this would be at least 20$ these were like 10$.

Incredible mocha smoothie!!