bought 9 soft pretzles from here today and only after they took our money they told us they have no mustard for them. and half of the pretzles were rock hard and overbaked.
Reco Blade
It says that they're open till 8:00p.m. but it's 6:30p.m. and they're already closed
Rose L
Says open till 8pm. It’s 4:20pm on a Wednesday and no one in sight.
Shannon Palomaki
We go every year to PA and traditionally make a stop here for great pretzels! This year the lady was hiding behind the oven, paying no attention to the line of customers. It was almost noon and there was one single old jalepeno pretzel and two buckets of pretzel pieces. The lady working was extremely disgruntled and said it would be half hour before pretzels were available. So we waited and approached the counter when she started placing pretzels in the front bin. She refused to serve us “until the bin was full of pretzels”. Absolutely miserable person to be working in a customer service industry. She complained about how she’s “only one person” but having worked in customer service before, if you open at 11am, you are ready to go and provide your customers with service. From the other comments, it looks like this place isn’t being managed properly.
Marcel
Stopped here twice in the past week, both times closed.10 am is too early, 6:30pm is too late. Get your salt in for lunch! Or sugar, whatever ya choice!Must suck for online orders. Always check in-person if you don’t want to be disappointed.But download the McDonalds and enjoy a McGriddle for DOLLA!!!
Christopher Martone (Starcrescendo)
What a surprise. Just like other reviews they were CLOSED. Almost 11:30am. The management needs to see what is happening. Put in some cameras so you can watch your employees chatting and texting on their phone instead of opening the restaurant..lights were off and employees were pointing and laughing at people in the lobby. Not a good look, auntie.
Todd Held
Didn't get to try a pretzel as the woman behind the counter was very rude and snapped at me she wasn't open. It was after 11am?February 10/22. I hope management reads this!!! Very rude!!! Angola NY service center on the 190
Adam Adam
Closed at 6. Clearly states 8pm closing time on Google. Employee was still in the travel plaza but the store was shut down. Get it together people.
Michelle D.
Located on Thruway service station. Delicious hot pretzels. Friendly customer service. One side of the counter you can get pretzels and the other side ice cream
Always FPS
Closed at 5:40 when it clearly shows 8pm closing time online.
Near our hotel so of course we had to go buy the big, soft warm pretzels. We have them here in NC but have to drive about 35 miles to get one. Very tasty treats. Plus, this shop was also a Cinnabon shop! DOUBLE YUMMY!!!
robmooretravel
good tasting food here, nothing overly special but nothing too disappointing. Would recommend if you're on a budget.
jaidenoneill
We ordered the garlic and parmesan cheese pretzel, the cinnamon roll and the mini sausages, very very tasty! Not expensive at all and big sizes
Brett Vandermey
This was the strangest experience we had on our entire trip from Ontario to Cleveland (which was otherwise amazing!) There were 2 staff working, but they both treated the customers waiting as if they couldn't see them - completely ignoring everyone for a solid 5 minutes, going about there business.
Lorne B
The clerk was very friendly and helpful. Prices were what would be expected in a souvenir shop. found some unique items to purchase.
bought 9 soft pretzles from here today and only after they took our money they told us they have no mustard for them. and half of the pretzles were rock hard and overbaked.
It says that they're open till 8:00p.m. but it's 6:30p.m. and they're already closed
Says open till 8pm. It’s 4:20pm on a Wednesday and no one in sight.
We go every year to PA and traditionally make a stop here for great pretzels! This year the lady was hiding behind the oven, paying no attention to the line of customers. It was almost noon and there was one single old jalepeno pretzel and two buckets of pretzel pieces. The lady working was extremely disgruntled and said it would be half hour before pretzels were available. So we waited and approached the counter when she started placing pretzels in the front bin. She refused to serve us “until the bin was full of pretzels”. Absolutely miserable person to be working in a customer service industry. She complained about how she’s “only one person” but having worked in customer service before, if you open at 11am, you are ready to go and provide your customers with service. From the other comments, it looks like this place isn’t being managed properly.
Stopped here twice in the past week, both times closed.10 am is too early, 6:30pm is too late. Get your salt in for lunch! Or sugar, whatever ya choice!Must suck for online orders. Always check in-person if you don’t want to be disappointed.But download the McDonalds and enjoy a McGriddle for DOLLA!!!
What a surprise. Just like other reviews they were CLOSED. Almost 11:30am. The management needs to see what is happening. Put in some cameras so you can watch your employees chatting and texting on their phone instead of opening the restaurant..lights were off and employees were pointing and laughing at people in the lobby. Not a good look, auntie.
Didn't get to try a pretzel as the woman behind the counter was very rude and snapped at me she wasn't open. It was after 11am?February 10/22. I hope management reads this!!! Very rude!!! Angola NY service center on the 190
Closed at 6. Clearly states 8pm closing time on Google. Employee was still in the travel plaza but the store was shut down. Get it together people.
Located on Thruway service station. Delicious hot pretzels. Friendly customer service. One side of the counter you can get pretzels and the other side ice cream
Closed at 5:40 when it clearly shows 8pm closing time online.
Restaurantji Recommends
Near our hotel so of course we had to go buy the big, soft warm pretzels. We have them here in NC but have to drive about 35 miles to get one. Very tasty treats. Plus, this shop was also a Cinnabon shop! DOUBLE YUMMY!!!
good tasting food here, nothing overly special but nothing too disappointing. Would recommend if you're on a budget.
We ordered the garlic and parmesan cheese pretzel, the cinnamon roll and the mini sausages, very very tasty! Not expensive at all and big sizes
This was the strangest experience we had on our entire trip from Ontario to Cleveland (which was otherwise amazing!) There were 2 staff working, but they both treated the customers waiting as if they couldn't see them - completely ignoring everyone for a solid 5 minutes, going about there business.
The clerk was very friendly and helpful. Prices were what would be expected in a souvenir shop. found some unique items to purchase.