Was here on 10/26/2024. I mobile ordered my food ahead of time, before I got there. I was waiting in the pickup area for over 20 mins. As I was waiting, others who ordered at the counter placed their orders and got their food before me.
After I said something, their excuse was that people counter ordering were first. Yet I was there before them? Tell me how that makes sense. It wasn’t even something crazy, it was a simple nugget kids meal. Know what else is ridiculous, they didn’t even bother offering ketchup or anything like that.
This place is a joke.
Atmosphere: 1
Food: 1
Service: 1
Kat
I ordered the royal crispy wrap for the first time and they gave a small piece of chicken that was basically non existent and the tortilla barely had lettuce I asked why is the chicken so small they said they cut half of the chicken but it was more of the end piece. Very unacceptable McDonald’s wraps were never that disappointing. I hope Mcdonald’s brings back their wraps and makes BK lose business.
Atmosphere: 1
Food: 1
Service: 1
William Montalvo
This location needs employees who actually like their jobs and get orders correct.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Original Chicken Sandwich
Jomavifran
A quiet and pleasant place!!!
Atmosphere: 5
Food: 5
Service: 5
Jason Harr
Fast and friendly service. Order was perfect and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Chicken Sandwich, Cheeseburger, Onion Rings
Honest Reviews
Subject: Complaint Regarding Customer Service and Double Charging Incident at Burger King on Grand Ave
I am writing to express my concern regarding a recent experience at the Burger King location on Grand Ave. The level of customer service I received was unsatisfactory, and I was charged twice for a single meal.
The staff appeared inattentive and not fully engaged in their duties, which led to an unpleasant dining experience. Moreover, I was billed twice for one meal, an error that is both inconvenient and unacceptable.
As a loyal customer, I urge you to address these issues to enhance the overall service quality at this location. Ensuring that staff are attentive and accurate in their transactions is essential to maintaining customer trust and satisfaction.
Thank you for your prompt attention to this matter. I look forward to a resolution and improvements in service.
Atmosphere: 1
Food: 1
Service: 1
Anthony M.
The food is ok and now that the prices have gone up it makes the food taste even worse.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Whopper Sandwich, Sandwich, Whopper, French Fries, Onion Rings
Jose Juan Ormeño Gamarra
Very good service, excellent atmosphere, 10 out of 10
Atmosphere: 5
Food: 5
Service: 5
Christina Martin
Not a BK fan. Needed food in a hurry.
Atmosphere: 5
Food: 3
Service: 5
Melendez Gabby
Over all the restaurant is nice, but the manager there I believe her name is Tania. She doesn’t serve the best customer service, she’s pretty rude. I’ve worked for customer service all my life so I know the deal. This manager doesn’t treat customers right and is standoffish. Which makes me wonder how she even got the managing position in the first place. If your someone who’s trying to just grab something quick please don’t go to this location. As if this manager is on duty You will just not have the best experience. Not friendly !
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Original Chicken Sandwich, French Fries, Double Whopper, Hershey's Sundae Pie, Chicken Fries, Mozzarella Sticks, Cheeseburger
The worst experience of my life with the girl, I think Tania is the manager, the worst treatment she gives to clients. I don't know how she can be in charge of a place. They should put more serious people with more experience.
Glenn Yankwitt
Taste great but it's so bad for
Atmosphere: 5
Food: 5
Service: 5
Pascal Lue
For better or worse it's what I've come to expect from Burger King, average service and average food. Good place to grab something quick before getting on the train.
AntUrq RyaOte
Kayleen is awesome! Very attentive to my order. Dining room was very best and tidy.
Atmosphere: 5
Food: 5
Service: 5
Mike Rodonis
The king knows what he's doing when it comes to burgers !!!
Was here on 10/26/2024.
I mobile ordered my food ahead of time, before I got there. I was waiting in the pickup area for over 20 mins. As I was waiting, others who ordered at the counter placed their orders and got their food before me.
After I said something, their excuse was that people counter ordering were first. Yet I was there before them? Tell me how that makes sense. It wasn’t even something crazy, it was a simple nugget kids meal. Know what else is ridiculous, they didn’t even bother offering ketchup or anything like that.
This place is a joke.
Atmosphere: 1
Food: 1
Service: 1
I ordered the royal crispy wrap for the first time and they gave a small piece of chicken that was basically non existent and the tortilla barely had lettuce I asked why is the chicken so small they said they cut half of the chicken but it was more of the end piece. Very unacceptable McDonald’s wraps were never that disappointing. I hope Mcdonald’s brings back their wraps and makes BK lose business.
Atmosphere: 1
Food: 1
Service: 1
This location needs employees who actually like their jobs and get orders correct.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Original Chicken Sandwich
A quiet and pleasant place!!!
Atmosphere: 5
Food: 5
Service: 5
Fast and friendly service. Order was perfect and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Chicken Sandwich, Cheeseburger, Onion Rings
Subject: Complaint Regarding Customer Service and Double Charging Incident at Burger King on Grand Ave
I am writing to express my concern regarding a recent experience at the Burger King location on Grand Ave. The level of customer service I received was unsatisfactory, and I was charged twice for a single meal.
The staff appeared inattentive and not fully engaged in their duties, which led to an unpleasant dining experience. Moreover, I was billed twice for one meal, an error that is both inconvenient and unacceptable.
As a loyal customer, I urge you to address these issues to enhance the overall service quality at this location. Ensuring that staff are attentive and accurate in their transactions is essential to maintaining customer trust and satisfaction.
Thank you for your prompt attention to this matter. I look forward to a resolution and improvements in service.
Atmosphere: 1
Food: 1
Service: 1
The food is ok and now that the prices have gone up it makes the food taste even worse.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Whopper Sandwich, Sandwich, Whopper, French Fries, Onion Rings
Very good service, excellent atmosphere, 10 out of 10
Atmosphere: 5
Food: 5
Service: 5
Not a BK fan. Needed food in a hurry.
Atmosphere: 5
Food: 3
Service: 5
Over all the restaurant is nice, but the manager there I believe her name is Tania. She doesn’t serve the best customer service, she’s pretty rude. I’ve worked for customer service all my life so I know the deal. This manager doesn’t treat customers right and is standoffish. Which makes me wonder how she even got the managing position in the first place. If your someone who’s trying to just grab something quick please don’t go to this location. As if this manager is on duty You will just not have the best experience. Not friendly !
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Original Chicken Sandwich, French Fries, Double Whopper, Hershey's Sundae Pie, Chicken Fries, Mozzarella Sticks, Cheeseburger
Restaurantji Recommends
The worst experience of my life with the girl, I think Tania is the manager, the worst treatment she gives to clients. I don't know how she can be in charge of a place. They should put more serious people with more experience.
Taste great but it's so bad for
Atmosphere: 5
Food: 5
Service: 5
For better or worse it's what I've come to expect from Burger King, average service and average food. Good place to grab something quick before getting on the train.
Kayleen is awesome! Very attentive to my order. Dining room was very best and tidy.
Atmosphere: 5
Food: 5
Service: 5
The king knows what he's doing when it comes to burgers !!!
Atmosphere: 5
Food: 5
Service: 5
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