I arrived for my pickup order, A blonde girl was working, she was very rude, completely ignored my request and made my sandwich wrong. You need better employees.
Brayden Phillips
Ordered online and the sub I got was completely different than what I ordered.
Atmosphere: 1
Food: 1
Service: 1
Nolan Fenner
I like this place a lot but I will say this and that's why it's one star review is because of the very inconsistent hours it says on here they're open until 10:00 The people say nine but whatever I guess it's just a little agitating considering it was confirmed by the business 3 weeks ago supposedly
Atmosphere: 1
Food: 1
Service: 1
sadie perry
everytime i do get to come in an order theyre very pleasant, although if i go any later than about 7:30-8pm almost all of them time i am told there closing even though every where i look says the stores hours are 9am-10pm.
Atmosphere: 3
Food: 5
Service: 2
C Me
Issues: 1. Slow service. The only way to avoid is to order on the app 30 minutes ahead of when you want your food.
2. Products not ready. i.e. products not prepped, products out of stock. Sandwich artist had to keep going in the back to get things.
Atmosphere: 2
Food: 2
Service: 1
Bailey S
Almost all their soda’s were out of order but the staff was great and quick once we got to the front of the line.
Atmosphere: 4
Food: 5
Service: 5
Sue P
This is the only SubWay left in Baldwinsville. I enjoy their subs ... one tip: If you order a Philly steak...YES you want it toasted when they ask you . Otherwise the meat goes on cold. Maybe it was me, but the other store (now closed permanently) always asked if I wanted the roll toasted, they then heated the meat.
Otherwise, good, healthier fast food, friendly staff and watch for those daily meal deals.
Michael Allen
Does not participate in App deals 👎🏻👎🏻👎🏻
Ryan Johnson
Placed my order a little after 7pm on the app. Get there at 740 when the app tells me my foods ready. Walk in, no food. 3 other customers in line. Kid asks if I'm here for an online order. I said yes. He makes me prove that I actually ordered and paid for my food with the app. Then he says his card machine is down and they're only taking cash. After the app clearly already took 34 dollars from me. The kid calls his manager. Hangs up, then helps the other 3 customers without saying a word to me. Probably another 10 mins of sitting there. After the people get their stuff the kid tells me he spoke to his manager and they're sorry but they'll refund me my money. Like why the hell can't I just get the food I paid for. I WAS calm about it. Until he made me wait 10 more minutes before telling me that. What a moron. I'll NEVER be back!
Christine Arduini
There is always only 1 worker here and a line always. Really shouldn't have to wait as long as you do.
Placed an order online for a salad & a turkey sub. I received a container full of salad toppings (no lettuce at all) and dressing. I did not get the avocado I added to the salad for $1.29 either. I also received a ham sub instead of the turkey sub. I called the store twice with no answer (hours before closing).
Food: 1
Service: 1
Jennifer Breckenridge
We ordered lunch for myself and 3 other coworkers at the subway on Downer st. When I went to pick up the order there was a sign on the door that said they were out of lettuce, spinach and peppers. No employee mentioned that, which you think they would since one of the subs was a BLT. We spent $63 and we got flat subs made with the wrong bread and missing the majority of the toppings. Definitely will not go back. If you want a good wrap or sub go to Byrne Dairy, it's so much better!!
Atmosphere: 1
Food: 1
Service: 1
Jennifer Sullivan
We ordered lunch for myself and 3 other coworkers at the subway on Downer st. When I went to pick up the order there was a sign on the door that said they were out of lettuce, spinach and peppers. No employee mentioned that, which you think they would since one of the subs was a BLT. We spent $63 and we got flat subs made with the wrong bread and missing the majority of the toppings. Definitely will not go back. If you want a good wrap or sub go to Byrne Dairy, it's so much better!!
Araceli Anayiese
insanely slow it’s kinda ridiculous. i’m not even sure what causes them to move this slowly. countless times i’ve waited my whole break waiting for a sandwich in an empty store.
Atmosphere: 3
Food: 4
Service: 3
Itz BakedRobby
Clean store. Cleaniest subway I been too around here. Service was good. Two young women working they were nice and pleasant. I’ll be back.
I arrived for my pickup order, A blonde girl was working, she was very rude, completely ignored my request and made my sandwich wrong. You need better employees.
Ordered online and the sub I got was completely different than what I ordered.
Atmosphere: 1
Food: 1
Service: 1
I like this place a lot but I will say this and that's why it's one star review is because of the very inconsistent hours it says on here they're open until 10:00 The people say nine but whatever I guess it's just a little agitating considering it was confirmed by the business 3 weeks ago supposedly
Atmosphere: 1
Food: 1
Service: 1
everytime i do get to come in an order theyre very pleasant, although if i go any later than about 7:30-8pm almost all of them time i am told there closing even though every where i look says the stores hours are 9am-10pm.
Atmosphere: 3
Food: 5
Service: 2
Issues:
1. Slow service. The only way to avoid is to order on the app 30 minutes ahead of when you want your food.
2. Products not ready. i.e. products not prepped, products out of stock. Sandwich artist had to keep going in the back to get things.
Atmosphere: 2
Food: 2
Service: 1
Almost all their soda’s were out of order but the staff was great and quick once we got to the front of the line.
Atmosphere: 4
Food: 5
Service: 5
This is the only SubWay left in Baldwinsville.
I enjoy their subs ... one tip:
If you order a Philly steak...YES you want it toasted when they ask you . Otherwise the meat goes on cold.
Maybe it was me, but the other store (now closed permanently) always asked if I wanted the roll toasted, they then heated the meat.
Otherwise, good, healthier fast food, friendly staff and watch for those daily meal deals.
Does not participate in App deals 👎🏻👎🏻👎🏻
Placed my order a little after 7pm on the app. Get there at 740 when the app tells me my foods ready. Walk in, no food. 3 other customers in line. Kid asks if I'm here for an online order. I said yes. He makes me prove that I actually ordered and paid for my food with the app. Then he says his card machine is down and they're only taking cash. After the app clearly already took 34 dollars from me. The kid calls his manager. Hangs up, then helps the other 3 customers without saying a word to me. Probably another 10 mins of sitting there. After the people get their stuff the kid tells me he spoke to his manager and they're sorry but they'll refund me my money. Like why the hell can't I just get the food I paid for. I WAS calm about it. Until he made me wait 10 more minutes before telling me that. What a moron. I'll NEVER be back!
There is always only 1 worker here and a line always. Really shouldn't have to wait as long as you do.
Restaurantji Recommends
Placed an order online for a salad & a turkey sub. I received a container full of salad toppings (no lettuce at all) and dressing. I did not get the avocado I added to the salad for $1.29 either. I also received a ham sub instead of the turkey sub. I called the store twice with no answer (hours before closing).
Food: 1
Service: 1
We ordered lunch for myself and 3 other coworkers at the subway on Downer st. When I went to pick up the order there was a sign on the door that said they were out of lettuce, spinach and peppers. No employee mentioned that, which you think they would since one of the subs was a BLT. We spent $63 and we got flat subs made with the wrong bread and missing the majority of the toppings. Definitely will not go back. If you want a good wrap or sub go to Byrne Dairy, it's so much better!!
Atmosphere: 1
Food: 1
Service: 1
We ordered lunch for myself and 3 other coworkers at the subway on Downer st. When I went to pick up the order there was a sign on the door that said they were out of lettuce, spinach and peppers. No employee mentioned that, which you think they would since one of the subs was a BLT. We spent $63 and we got flat subs made with the wrong bread and missing the majority of the toppings. Definitely will not go back. If you want a good wrap or sub go to Byrne Dairy, it's so much better!!
insanely slow it’s kinda ridiculous. i’m not even sure what causes them to move this slowly. countless times i’ve waited my whole break waiting for a sandwich in an empty store.
Atmosphere: 3
Food: 4
Service: 3
Clean store. Cleaniest subway I been too around here. Service was good. Two young women working they were nice and pleasant. I’ll be back.
Atmosphere: 5
Food: 5
Service: 5
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