I ordered ahead about 5 mins before I got there, walked in and no one said hello... no one said anything to me so i just stood there, no one else was waiting for anything just me. Waited an additional 5 mins for 2 sandwiches and 2 hashbrowns while the girl making the sandwiches showed more interest in telling her coworker how she wanted her own iced tea made. While I was waiting another woman walked in, went to the counter and stood there, again no one said a word to her, she waited and ended up just walking out. Our sandwiches were how they should be but theres no customer service here, no friendliness...
Atmosphere: 1
Food: 4
Service: 1
Emma
the worker “bre” has been nothing but rude and unwelcoming and i do not recommend coming
Atmosphere: 2
Food: 3
Service: 1
charde smith
This place I just reported to corporate very disrespectful manager very disrespectful staff the manager had the nerve to tell me that doordash orders are more important than the customers
Brian Bloom
I go here once or twice a year because every time I do, no joke, no exaggeration, I stand in line for 10 to 20 minutes waiting to order coffee while every employee in the place is busy making one or two previous orders. Today it was 20 minutes and two previous orders, each for two people with a line behind me a couple people short of reaching out the door.
I finally got my coffee and got donuts, forgoing the breakfast sandwiches and hash browns my wife and I wanted because of how horrible the service was. The donuts have that day or two old feel to them and the coffee tastes old and burnt.
This Dunkin has been plagued by systemic mismanagement and understaffing for years. I guess, in a terrible way, it's nice to see consistency from a fast food business. BH Dunkin is consistently horrible.
Atmosphere: 1
Food: 1
Service: 1
Julie Torres
Rude and condescending! I asked for a small change to my order and I was talked down to like I'm a child. This is why I prefer Starbucks. Burnt Hills is definitely due one.
Atmosphere: 1
Food: 1
Service: 1
Brian Foley
Not sure weather or not its normal but other locations when I do no ice. They fill it up to top this location does it under like a size medium
Atmosphere: 3
Food: 3
Service: 3
Joe Plantz
They kicked me out because of my height and kicked Dom got kicked out because of his skin color
Atmosphere: 1
Food: 1
Service: 1
Lauren Hazelwood
there was a lady working (around 1pm 7/22/25) and she was quite rude to her fellow workers acting like she was better than everyone else. she then proceeded to mess up multiple orders and then blame the customer and be rude to them saying they're stupid for wanting the food they ordered.
Atmosphere: 1
Food: 3
Service: 1
Charles Niewinski
Good breakfast sandwich.
Atmosphere: 5
Food: 5
Service: 5
Noble LA
Swung by Dunkin on Christmas morning because caffeine waits for no one. Ordered my usual, but it came out tasting like burnt snow tires. Politely asked them to remake it, and the reaction was… let’s just say, less than jolly.
The whole place had a certain energy like maybe not everyone was thrilled to be there. Coffee got remade, eventually, but it felt like I’d asked for something outrageous, like a sleigh ride or maybe time and a half.
Anyway, cheers to Christmas morning at Dunkin where the coffee’s burnt, the mood’s frosty, and the doors are open because, apparently, they never close. Next year, I think I’ll just head to Starbucks. At least their drama comes with a venti-sized grin. Pay time and a half seriously.
The manager very rude never makes coffee right the way i went inside This morning and asked my husband to make sure it was made right and she said oh we have a special one she should not be a manager. The customer is paying for it. She needs to go. We go everyday. No way to treat customers 😕
Service: 1
Cathy R.
I appreciate the professionalism that Kyle and his team had during a very busy time this morning. I placed an online order and the order didn’t go through properly. They were kind and attentive in handling the situation while multitasking with a store full of people. I appreciate that.
Atmosphere: 5
Service: 5
Eric Sauer
Horriable just horrible my wife got a med iced coffee when she went to take a sip there was a long piece of hair in it we called back and explained it to them which was frustrating enough because she couldn’t hear us and said how could there possiable have hair in it well her Mabey because no one there is wearing a hair net but the manager Diane said bring it back and we will remake it so we did and she says to the guy making it don’t get ur hair in it this time like she didn’t believe us and was making fun of us I will never go back her attitude is awful and I encourage all not to go to that location
bobbiejo bouley
Very slow making orders. Some staff rather be out front smoking a cigarette than helping the staff out.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Donuts, Hash Browns
Celeste Marie
I was there today at 10:42 am and I watched as my food was being prepared as I always do. The man (Patrick) working placed my eggs directly on the dirty counter without using parchment paper. I let him know that I saw my food just placed on the dirty counter and he said there was a small paper under it which I’m positive was not. Then when it came out of the toaster over I watched closely to see if there was a small parchment paper under it and it was not. He did not even have to throw anything out when he moved my food from the oven tray to my bread and so I explained to him I was watching and saw clearly that he didn’t use any parchment paper under it and he then pulls out some random parchment paper from the trash and tells me those were the ones he used and that was not the case. Please feel free to look at the cameras as I put the time my order was cashed out and it was just moments after that. I did not wish to argue with the man as he had already given me an attitude so I paid for it and left but I threw out the sandwich because I clearly saw how my meal was prepared and I feel that it was not sanitary and i could see the counter itself was not clean. Attached is my receipt.
I ordered ahead about 5 mins before I got there, walked in and no one said hello... no one said anything to me so i just stood there, no one else was waiting for anything just me. Waited an additional 5 mins for 2 sandwiches and 2 hashbrowns while the girl making the sandwiches showed more interest in telling her coworker how she wanted her own iced tea made. While I was waiting another woman walked in, went to the counter and stood there, again no one said a word to her, she waited and ended up just walking out. Our sandwiches were how they should be but theres no customer service here, no friendliness...
Atmosphere: 1
Food: 4
Service: 1
the worker “bre” has been nothing but rude and unwelcoming and i do not recommend coming
Atmosphere: 2
Food: 3
Service: 1
This place I just reported to corporate very disrespectful manager very disrespectful staff the manager had the nerve to tell me that doordash orders are more important than the customers
I go here once or twice a year because every time I do, no joke, no exaggeration, I stand in line for 10 to 20 minutes waiting to order coffee while every employee in the place is busy making one or two previous orders. Today it was 20 minutes and two previous orders, each for two people with a line behind me a couple people short of reaching out the door.
I finally got my coffee and got donuts, forgoing the breakfast sandwiches and hash browns my wife and I wanted because of how horrible the service was. The donuts have that day or two old feel to them and the coffee tastes old and burnt.
This Dunkin has been plagued by systemic mismanagement and understaffing for years. I guess, in a terrible way, it's nice to see consistency from a fast food business. BH Dunkin is consistently horrible.
Atmosphere: 1
Food: 1
Service: 1
Rude and condescending! I asked for a small change to my order and I was talked down to like I'm a child. This is why I prefer Starbucks. Burnt Hills is definitely due one.
Atmosphere: 1
Food: 1
Service: 1
Not sure weather or not its normal but other locations when I do no ice. They fill it up to top this location does it under like a size medium
Atmosphere: 3
Food: 3
Service: 3
They kicked me out because of my height and kicked Dom got kicked out because of his skin color
Atmosphere: 1
Food: 1
Service: 1
there was a lady working (around 1pm 7/22/25) and she was quite rude to her fellow workers acting like she was better than everyone else. she then proceeded to mess up multiple orders and then blame the customer and be rude to them saying they're stupid for wanting the food they ordered.
Atmosphere: 1
Food: 3
Service: 1
Good breakfast sandwich.
Atmosphere: 5
Food: 5
Service: 5
Swung by Dunkin on Christmas morning because caffeine waits for no one. Ordered my usual, but it came out tasting like burnt snow tires. Politely asked them to remake it, and the reaction was… let’s just say, less than jolly.
The whole place had a certain energy like maybe not everyone was thrilled to be there. Coffee got remade, eventually, but it felt like I’d asked for something outrageous, like a sleigh ride or maybe time and a half.
Anyway, cheers to Christmas morning at Dunkin where the coffee’s burnt, the mood’s frosty, and the doors are open because, apparently, they never close. Next year, I think I’ll just head to Starbucks. At least their drama comes with a venti-sized grin.
Pay time and a half seriously.
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
The manager very rude never makes coffee right the way i went inside This morning and asked my husband to make sure it was made right and she said oh we have a special one she should not be a manager. The customer is paying for it. She needs to go. We go everyday. No way to treat customers 😕
Service: 1
I appreciate the professionalism that Kyle and his team had during a very busy time this morning. I placed an online order and the order didn’t go through properly. They were kind and attentive in handling the situation while multitasking with a store full of people. I appreciate that.
Atmosphere: 5
Service: 5
Horriable just horrible my wife got a med iced coffee when she went to take a sip there was a long piece of hair in it we called back and explained it to them which was frustrating enough because she couldn’t hear us and said how could there possiable have hair in it well her Mabey because no one there is wearing a hair net but the manager Diane said bring it back and we will remake it so we did and she says to the guy making it don’t get ur hair in it this time like she didn’t believe us and was making fun of us I will never go back her attitude is awful and I encourage all not to go to that location
Very slow making orders. Some staff rather be out front smoking a cigarette than helping the staff out.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Donuts, Hash Browns
I was there today at 10:42 am and I watched as my food was being prepared as I always do. The man (Patrick) working placed my eggs directly on the dirty counter without using parchment paper. I let him know that I saw my food just placed on the dirty counter and he said there was a small paper under it which I’m positive was not. Then when it came out of the toaster over I watched closely to see if there was a small parchment paper under it and it was not. He did not even have to throw anything out when he moved my food from the oven tray to my bread and so I explained to him I was watching and saw clearly that he didn’t use any parchment paper under it and he then pulls out some random parchment paper from the trash and tells me those were the ones he used and that was not the case. Please feel free to look at the cameras as I put the time my order was cashed out and it was just moments after that. I did not wish to argue with the man as he had already given me an attitude so I paid for it and left but I threw out the sandwich because I clearly saw how my meal was prepared and I feel that it was not sanitary and i could see the counter itself was not clean. Attached is my receipt.
Atmosphere: 1
Food: 1
Service: 1
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