Got a French vanilla cappuccino and a few sandwiches. One of which was a bacon, egg and cheese on a bagel. The sandwich was really dry. Got my coffee, took one sip and quit after that, tastes like they skimp out on flavoring. They also didn’t have an ingredient for one of the main drinks on their page. TL;DR, missing main ingredients, skimp out on flavoring in drink and dry sandwiches.
Food: 1
John Hamilton
Takes forever to get food cash register always down new people all the time .forget drive thru always make you wait and even get your order wrong. Was good when first opened Not anymore !! Took business elsewhere now won't ever go there
Atmosphere: 1
Food: 1
Service: 1
R. B.
We have been to this Dunkin several times before on our way to Rochester! Usually everyone is nice and the food is fine! This time not so much! I had my 80 yr old Mother in law with me and she asked for a cup holder or extra cup for her coffee because it was VERY HOT AND BURNING HER HANDS!!!! THE LADY SAID SHE WOULD HAVE TO CHARGE HER A $1.00 FOR AN EXTRA CUP!!!! THAT'S RIDICULOUS!!!!I REALLY HOPE MY ELDERLY MOTHER IN LAW DOESN'T BURN HER HANDS OR ANYONE ELSE FOR THAT MATTER!!!! AND ALSO MY Chai tea was NOT HOT ENOUGH!!!! I JUST WALKED AWAY AND DIDN'T EVEN WANT TO DEAL WITH HER RIDICULOUS RUDE COMMENT! I JUST COULDN'T BELIEVE THAT A COMPANY AS BIG AS DUNKIN DONUTS CAN NOT EVEN PAY FOR EXTRA CUPS OR A COVER FOR THE CUPS SO PEOPLE DON'T BURN THEIR HANDS!
Atmosphere: 2
Food: 2
Service: 2
Claire Roosa
The service was amazing! They made my coffee despite being past closing time and were so friendly! So nice awesome service thank you! Made my week!!
Atmosphere: 5
Food: 5
Service: 5
Surya Yalamanchili (Surge)
No line. But 15 min to make a breakfast sandwich!
Atmosphere: 3
Food: 4
Service: 1
Lynzee Sue
The person who took our order in the drive through was extremely rude and rushed our order and yelled at us for not knowing they discontinued the lemonade for refreshers. never
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Hash Browns
Kat Kelley
Sat in line for 10 min to order 2 simple breakfast sandwiches..- and we were the only ones in line.. 25 min later we have to question where are food was.. 5 minutes later we asked for a refund.. we were told there was no manager on to issue a refund.. another 5 minutes goes by and we finally get it.. go to leave the chorizo wrap was completely frozen on the inside.. go back in.. and they asked me do you want a new one?? I'm like seriously?? You can't give me a refund.. what you think I should walk away with nothing at this point?? After 35 minutes of waiting and not getting our money back?? Absolutely horrible.. sorry.. but by the time we actually got our order there was still someone that has ordered 10 min before us still waiting for our food.. and no one seemed to be able to get an order completed... it was not short staffing - there were five people working And these sandwiches are just frozen food in a package they warm up.. how hard is this??
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Wake
Bucky
Living locally I have always frequented this location optimistically hoping for better service than my last visit. Unfortunately Im constantly let down. After an average 15-20 minute wait donuts are usually of poor quality and today my caramel cold brew was just ice water with creamer in it, no coffee. Bring Timmys in. 9-16-23 drive through order #4407
Atmosphere: 1
Food: 1
Service: 1
Katelyn Schrader
I feel like everything I order online they are out of my product and there's never a supervisor to issue my refund so I have to get my name added to a list so I can drive back and hope the product is available so I can buy it.But. When the stuff is in stock they always get my stuff done on time and product tastes great.My chicken wraps are sometimes cool in the middle but that's my only complaint about that.
Atmosphere: 5
Food: 3
Service: 5
Ava Breuer
My food and drinks are always good! And the staff is really great.
This is the best Dunkin in the area. Even tho it’s about 20 minutes from me I’d rather go to this one then the wellsville Dunkin which is only 10 mins away. The staff are polite and my orders are for the most part always correct and made right. They are always getting Dunkin merchandise and cups too which you can’t get at any other Dunkin’s in the area.
Atmosphere: 4
Food: 4
Service: 4
Justice Woodward
Staff is always super friendly and helpful and the store is always cleaner than any other Dunkin I’ve been to. They also don’t mess up my order nearly as often as other Dunkin’s- an on the rare occasion that they do they fix it quick with no hassle. I regularly drive 20 minutes out of my way just to stop at this store
Atmosphere: 5
Food: 5
Service: 5
KID7351
Took 20mins for one med frozen chocolate with 3 raspberry pump. but what i got was a small blueberry. The employee that served me thew the sticker away, When I asked for the sticker to be put back on she grabs it out of the trash. By the way it do's not taste right ether I could not finish the
Atmosphere: 1
Food: 1
Service: 1
David Licht
Good place for anything you need.
Atmosphere: 5
Food: 5
Service: 5
King
Took 20mins for one med frozen chocolate with 3 raspberry pump but I got a small blueberry and the employee thew the sticker away when I ask for the sticker to be put back on she grabs it out of the trash by the way ì dos not taste right ether
Got a French vanilla cappuccino and a few sandwiches. One of which was a bacon, egg and cheese on a bagel. The sandwich was really dry. Got my coffee, took one sip and quit after that, tastes like they skimp out on flavoring. They also didn’t have an ingredient for one of the main drinks on their page. TL;DR, missing main ingredients, skimp out on flavoring in drink and dry sandwiches.
Food: 1
Takes forever to get food cash register always down new people all the time .forget drive thru always make you wait and even get your order wrong. Was good when first opened Not anymore !! Took business elsewhere now won't ever go there
Atmosphere: 1
Food: 1
Service: 1
We have been to this Dunkin several times before on our way to Rochester! Usually everyone is nice and the food is fine! This time not so much! I had my 80 yr old Mother in law with me and she asked for a cup holder or extra cup for her coffee because it was VERY HOT AND BURNING HER HANDS!!!! THE LADY SAID SHE WOULD HAVE TO CHARGE HER A $1.00 FOR AN EXTRA CUP!!!! THAT'S RIDICULOUS!!!!I REALLY HOPE MY ELDERLY MOTHER IN LAW DOESN'T BURN HER HANDS OR ANYONE ELSE FOR THAT MATTER!!!! AND ALSO MY Chai tea was NOT HOT ENOUGH!!!! I JUST WALKED AWAY AND DIDN'T EVEN WANT TO DEAL WITH HER RIDICULOUS RUDE COMMENT! I JUST COULDN'T BELIEVE THAT A COMPANY AS BIG AS DUNKIN DONUTS CAN NOT EVEN PAY FOR EXTRA CUPS OR A COVER FOR THE CUPS SO PEOPLE DON'T BURN THEIR HANDS!
Atmosphere: 2
Food: 2
Service: 2
The service was amazing! They made my coffee despite being past closing time and were so friendly! So nice awesome service thank you! Made my week!!
Atmosphere: 5
Food: 5
Service: 5
No line. But 15 min to make a breakfast sandwich!
Atmosphere: 3
Food: 4
Service: 1
The person who took our order in the drive through was extremely rude and rushed our order and yelled at us for not knowing they discontinued the lemonade for refreshers. never
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Hash Browns
Sat in line for 10 min to order 2 simple breakfast sandwiches..- and we were the only ones in line.. 25 min later we have to question where are food was.. 5 minutes later we asked for a refund.. we were told there was no manager on to issue a refund.. another 5 minutes goes by and we finally get it.. go to leave the chorizo wrap was completely frozen on the inside.. go back in.. and they asked me do you want a new one?? I'm like seriously?? You can't give me a refund.. what you think I should walk away with nothing at this point?? After 35 minutes of waiting and not getting our money back?? Absolutely horrible.. sorry.. but by the time we actually got our order there was still someone that has ordered 10 min before us still waiting for our food.. and no one seemed to be able to get an order completed... it was not short staffing - there were five people working And these sandwiches are just frozen food in a package they warm up.. how hard is this??
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Wake
Living locally I have always frequented this location optimistically hoping for better service than my last visit. Unfortunately Im constantly let down. After an average 15-20 minute wait donuts are usually of poor quality and today my caramel cold brew was just ice water with creamer in it, no coffee. Bring Timmys in. 9-16-23 drive through order #4407
Atmosphere: 1
Food: 1
Service: 1
I feel like everything I order online they are out of my product and there's never a supervisor to issue my refund so I have to get my name added to a list so I can drive back and hope the product is available so I can buy it.But. When the stuff is in stock they always get my stuff done on time and product tastes great.My chicken wraps are sometimes cool in the middle but that's my only complaint about that.
Atmosphere: 5
Food: 3
Service: 5
My food and drinks are always good! And the staff is really great.
Restaurantji Recommends
This is the best Dunkin in the area. Even tho it’s about 20 minutes from me I’d rather go to this one then the wellsville Dunkin which is only 10 mins away. The staff are polite and my orders are for the most part always correct and made right. They are always getting Dunkin merchandise and cups too which you can’t get at any other Dunkin’s in the area.
Atmosphere: 4
Food: 4
Service: 4
Staff is always super friendly and helpful and the store is always cleaner than any other Dunkin I’ve been to. They also don’t mess up my order nearly as often as other Dunkin’s- an on the rare occasion that they do they fix it quick with no hassle. I regularly drive 20 minutes out of my way just to stop at this store
Atmosphere: 5
Food: 5
Service: 5
Took 20mins for one med frozen chocolate with 3 raspberry pump. but what i got was a small blueberry. The employee that served me thew the sticker away, When I asked for the sticker to be put back on she grabs it out of the trash. By the way it do's not taste right ether I could not finish the
Atmosphere: 1
Food: 1
Service: 1
Good place for anything you need.
Atmosphere: 5
Food: 5
Service: 5
Took 20mins for one med frozen chocolate with 3 raspberry pump but I got a small blueberry and the employee thew the sticker away when I ask for the sticker to be put back on she grabs it out of the trash by the way ì dos not taste right ether