Gas station convenience store converted to gas station DD. Gas station busy, with 1 attendant. About 6 people waiting to get their orders made. No bathroom visible, 1 employee bathroom outside locked of course. Place out in rural area. Stony Brook looks scenic, but this DD appeared pretty sub par. How a gas station got through planning board without public bathroom is 1 legit question, how it got through DD franchise requirements is 2nd legit question. As Simon Cowell would say, it s a NO from me.22 May 2023
Atmosphere: 4
Food: 4
Service: 4
Tanya Kohl
Love this place.they are so polite and fast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, English Muffin, Donuts, Bagels, Egg and Cheese
katie coykendall
Kept receiving burnt bagels and hashbrowns at this location everytime. Now it's the snacking bacon is burnt and little pieces and many people agree with me on the food there. I'm not wasting my time or money there anymore not everyone has time to turn around and wait for a new one when it should be done right the first time.
Atmosphere: 1
Food: 1
Service: 1
Christopher Ford
One of the best dunkins I've been
Atmosphere: 5
Food: 5
Service: 5
Julia Waterhouse
This location really needs to step up their game! I come almost everyday and have the same order every time I go and they still manage to mess it up. Hot foods come out before cold drinks, my coffee order tastes different every single time even though I order the same drink, and I've had to wait up to 25 minutes for ONE drink before and they weren't even super busy at the time. This location needs to do better at getting orders correct, work on professional and customer service. Half the time I just throw away my coffee from here because it's so bad! DO BETTER!!
Atmosphere: 1
Food: 2
Service: 1
Michele O'Brien
Ordered through the app and went thru drive through. The drinks were wrong but I had already driven away... on the service side they were super nice and allowed me to order a pup cup....
Atmosphere: 3
Food: 1
Service: 5
Heather S.
Easy in/out, roadside location. Perfect when you need a coffee pick-me-up when traveling Rte 12 betw Utica and the 1000 Islands region. Staff polite & professional. Only ordered a coffee bc I grabbed lunch over at BK across the street; had about 4+ more hours of driving ahead of me, so I wanted the coffee on hand for the last leg of the trip. Will definitely revisit this location on future trips.
Worst cup of coffee I ever had. It was cold, bitter and poorly made. Wasted my 6$.... dumped it out☹️
Atmosphere: 3
Food: 1
Service: 5
Ginger Griffith
THEY DIDNT HAVE THE CHAI FOR MY
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Donuts
amy mothersell
Went in store ordered and gave me wrong order. Workers gave me attitude not once but 3 times. so I asked for my money back and left. I am sorry to say Dunkin needs to teach customer service. We ask for something specific and get something totally different and then they give attitude when you tell them it is wrong.
No donuts selection. One person working. They need help and they need product.
Atmosphere: 3
Food: 1
Service: 2
ROBIN BRYANT-GRAINGER
Driving miles and miles to the country and seeing a Dunkin donuts oh boy grab it while you got it!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Egg and Cheese
Amy Anderson
Very fast and friendly service..a few years back it was horrible. They have picked up the pace
Atmosphere: 5
Food: 5
Service: 5
Kristie Graves
One completely wrong sandwich. And they totally forgot the donuts. One drink was wrong (ordered by lactose intolerant and had whip on it)We were in a hurry, staff grabbed our donuts quick but we didn’t check the sandwich’s bf leaving.We delt with all. Staff was great, just wish they paid more attention to the order
Atmosphere: 3
Food: 2
Service: 4
Ashley Terry
My wrap was cold but the mocha latte was well made and delicious.
Gas station convenience store converted to gas station DD. Gas station busy, with 1 attendant. About 6 people waiting to get their orders made. No bathroom visible, 1 employee bathroom outside locked of course. Place out in rural area. Stony Brook looks scenic, but this DD appeared pretty sub par. How a gas station got through planning board without public bathroom is 1 legit question, how it got through DD franchise requirements is 2nd legit question. As Simon Cowell would say, it s a NO from me.22 May 2023
Atmosphere: 4
Food: 4
Service: 4
Love this place.they are so polite and fast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, English Muffin, Donuts, Bagels, Egg and Cheese
Kept receiving burnt bagels and hashbrowns at this location everytime. Now it's the snacking bacon is burnt and little pieces and many people agree with me on the food there. I'm not wasting my time or money there anymore not everyone has time to turn around and wait for a new one when it should be done right the first time.
Atmosphere: 1
Food: 1
Service: 1
One of the best dunkins I've been
Atmosphere: 5
Food: 5
Service: 5
This location really needs to step up their game! I come almost everyday and have the same order every time I go and they still manage to mess it up. Hot foods come out before cold drinks, my coffee order tastes different every single time even though I order the same drink, and I've had to wait up to 25 minutes for ONE drink before and they weren't even super busy at the time. This location needs to do better at getting orders correct, work on professional and customer service. Half the time I just throw away my coffee from here because it's so bad! DO BETTER!!
Atmosphere: 1
Food: 2
Service: 1
Ordered through the app and went thru drive through. The drinks were wrong but I had already driven away... on the service side they were super nice and allowed me to order a pup cup....
Atmosphere: 3
Food: 1
Service: 5
Easy in/out, roadside location. Perfect when you need a coffee pick-me-up when traveling Rte 12 betw Utica and the 1000 Islands region. Staff polite & professional. Only ordered a coffee bc I grabbed lunch over at BK across the street; had about 4+ more hours of driving ahead of me, so I wanted the coffee on hand for the last leg of the trip. Will definitely revisit this location on future trips.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sausage Egg and Cheese, Muffins, Iced Macchiato, Coolatta, Egg and Cheese, Dunkin' Refreshers, Caramel Iced Macchiato, Donuts, Everything Stuffed Bagel Minis, Bagels, Munchkins Donut Hole Treats
Worst cup of coffee I ever had. It was cold, bitter and poorly made. Wasted my 6$.... dumped it out☹️
Atmosphere: 3
Food: 1
Service: 5
THEY DIDNT HAVE THE CHAI FOR MY
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Donuts
Went in store ordered and gave me wrong order. Workers gave me attitude not once but 3 times. so I asked for my money back and left. I am sorry to say Dunkin needs to teach customer service. We ask for something specific and get something totally different and then they give attitude when you tell them it is wrong.
Atmosphere: 1
Service: 1
Restaurantji Recommends
No donuts selection. One person working. They need help and they need product.
Atmosphere: 3
Food: 1
Service: 2
Driving miles and miles to the country and seeing a Dunkin donuts oh boy grab it while you got it!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Egg and Cheese
Very fast and friendly service..a few years back it was horrible. They have picked up the pace
Atmosphere: 5
Food: 5
Service: 5
One completely wrong sandwich. And they totally forgot the donuts. One drink was wrong (ordered by lactose intolerant and had whip on it)We were in a hurry, staff grabbed our donuts quick but we didn’t check the sandwich’s bf leaving.We delt with all. Staff was great, just wish they paid more attention to the order
Atmosphere: 3
Food: 2
Service: 4
My wrap was cold but the mocha latte was well made and delicious.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bagels