Waited for over 10 minutes after paying to recieve cold food. This is crazy. It takes no longer than 5 min for anything to be made. Employess walking around carrying food in 20° weather asking if this is yours lol will never return to this location
Atmosphere: 1
Food: 1
Service: 1
bruce wayne ME
Went through drive thru around 330 am. They decided it was time to do a system reboot which is ok. That could’ve been done around 350-355 am.
The employee tried to explain everything has to be written down and accounted for later. Which is fine and means that a manager can override or manually input prices. If a person has a deal from the app they should be honored.
A simple order of buy one 6pc and get one for a dollar and a dollar large fry. People choose their jobs and customer service is a big part of that. Let’s make the customer happy.
Atmosphere: 1
Food: 4
Service: 1
Brynn “Bryy” Yoland
Stopped in today for a fast meal while driving Route 11. Service was quick and efficient, and everything tasted as expected. It was busy, so seating was limited, but turnover was fast. To balance things out, I treated myself to Thai Yoga Bodywork at NNY Massage afterward. The full-body stretching was restorative and calming, making the whole day feel more intentional.
Atmosphere: 3
Food: 5
Service: 3
Deneen Homer
Getting too expensive and food is getting smaller in portion
Brianna Record
Every time we order food here the order is never right, we are always missing something. We always have to pull ahead at the drive through because stuff isn’t finished and you would think that if we’re waiting the fries would be fresh but they always taste like cardboard and are cold.
Food: 1
Service: 1
Tracy Chambers
Food was very cold not sure why considering they were very busy. Waiting along time for our food as well. Fries yucky 🤮. Garbage full. Poor management.
C
Poor service the store was filthy garbage was full in both spots in dinning room top it all off frys where cold yuck 🤮
Timothy
Standard McDonald’s
Atmosphere: 3
Food: 3
Service: 3
Anyssa Everett
Literally will just close randomly. An hour early for no reason Why??????
Atmosphere: 1
Food: 1
Service: 1
Amy Riley
Ordered a big breakfast with hotcakes, sausage and eggs. They only put 2 hotcakes in the tray and called it a day. Just 2 hotcakes for $7. The other part of my order was a steak egg and cheese bagel but they gave me bacon egg and cheese.
I don’t like to complain, but considering the cost of things nowadays, I’m disappointed with my visit to this location this evening. I ordered a 20-piece chicken nugget with sweet-and-sour sauce and two double cheeseburgers. For some reason, I sat at the drive-thru window for several minutes before receiving my order.
When I got my food, I checked the bag—since it’s become pretty common for items to be missing—but everything seemed to be there. I felt the sauce packet at the bottom of the bag along with the sandwiches and the nuggets box and assumed all was correct.
However, when I arrived at my destination and took everything out, I realized there were no napkins, and instead of sweet-and-sour sauce, I had been given tangy BBQ. It may seem small, but these repeated mistakes add up. After tonight, I don’t feel comfortable giving this store my hard-earned money anymore.
For the record, I once worked at McDonald's, and I always made sure every customer received the correct items—along with salt, pepper, napkins, ketchup, and anything else they might need. They never had to ask; it was simply my way of putting the customer first.
Atmosphere: 4
Food: 2
Service: 2
Geoffrey De Silva
This is like the second time they missed my order. My current order missed few stuff on it like my hotcakes and the eggs is tasteless.
Atmosphere: 3
Food: 1
Service: 3
Jacob Osborne
So incredibly slow and the food is always cold. It’s also a miracle if they get your order right. They’re at about a .500 average with my orders, which may be great in baseball, but not so much in fast-food.
Food: 2
Service: 1
Abby Paddy
This location is usually pretty slow but I dont mind because the employees are always kind & the food is always hot/correct.
Atmosphere: 5
Food: 5
Service: 5
Joexys Suarez
It’s the closet to fort drum. That’s why it’s a three. Would have been 2 due to wait time. On paper they might seem good to bumping their wait times but in reality it’s ridiculous.
Waited for over 10 minutes after paying to recieve cold food. This is crazy. It takes no longer than 5 min for anything to be made. Employess walking around carrying food in 20° weather asking if this is yours lol will never return to this location
Atmosphere: 1
Food: 1
Service: 1
Went through drive thru around 330 am. They decided it was time to do a system reboot which is ok. That could’ve been done around 350-355 am.
The employee tried to explain everything has to be written down and accounted for later. Which is fine and means that a manager can override or manually input prices. If a person has a deal from the app they should be honored.
A simple order of buy one 6pc and get one for a dollar and a dollar large fry. People choose their jobs and customer service is a big part of that. Let’s make the customer happy.
Atmosphere: 1
Food: 4
Service: 1
Stopped in today for a fast meal while driving Route 11. Service was quick and efficient, and everything tasted as expected. It was busy, so seating was limited, but turnover was fast. To balance things out, I treated myself to Thai Yoga Bodywork at NNY Massage afterward. The full-body stretching was restorative and calming, making the whole day feel more intentional.
Atmosphere: 3
Food: 5
Service: 3
Getting too expensive and food is getting smaller in portion
Every time we order food here the order is never right, we are always missing something.
We always have to pull ahead at the drive through because stuff isn’t finished and you would think that if we’re waiting the fries would be fresh but they always taste like cardboard and are cold.
Food: 1
Service: 1
Food was very cold not sure why considering they were very busy. Waiting along time for our food as well. Fries yucky 🤮. Garbage full. Poor management.
Poor service the store was filthy garbage was full in both spots in dinning room top it all off frys where cold yuck 🤮
Standard McDonald’s
Atmosphere: 3
Food: 3
Service: 3
Literally will just close randomly. An hour early for no reason
Why??????
Atmosphere: 1
Food: 1
Service: 1
Ordered a big breakfast with hotcakes, sausage and eggs. They only put 2 hotcakes in the tray and called it a day. Just 2 hotcakes for $7. The other part of my order was a steak egg and cheese bagel but they gave me bacon egg and cheese.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I don’t like to complain, but considering the cost of things nowadays, I’m disappointed with my visit to this location this evening. I ordered a 20-piece chicken nugget with sweet-and-sour sauce and two double cheeseburgers. For some reason, I sat at the drive-thru window for several minutes before receiving my order.
When I got my food, I checked the bag—since it’s become pretty common for items to be missing—but everything seemed to be there. I felt the sauce packet at the bottom of the bag along with the sandwiches and the nuggets box and assumed all was correct.
However, when I arrived at my destination and took everything out, I realized there were no napkins, and instead of sweet-and-sour sauce, I had been given tangy BBQ. It may seem small, but these repeated mistakes add up. After tonight, I don’t feel comfortable giving this store my hard-earned money anymore.
For the record, I once worked at McDonald's, and I always made sure every customer received the correct items—along with salt, pepper, napkins, ketchup, and anything else they might need. They never had to ask; it was simply my way of putting the customer first.
Atmosphere: 4
Food: 2
Service: 2
This is like the second time they missed my order. My current order missed few stuff on it like my hotcakes and the eggs is tasteless.
Atmosphere: 3
Food: 1
Service: 3
So incredibly slow and the food is always cold. It’s also a miracle if they get your order right. They’re at about a .500 average with my orders, which may be great in baseball, but not so much in fast-food.
Food: 2
Service: 1
This location is usually pretty slow but I dont mind because the employees are always kind & the food is always hot/correct.
Atmosphere: 5
Food: 5
Service: 5
It’s the closet to fort drum. That’s why it’s a three. Would have been 2 due to wait time. On paper they might seem good to bumping their wait times but in reality it’s ridiculous.
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