I’m not sure what’s going on but this place is horrible. It’s actually terrible. I recently purchased a small wet walnut sundae and a medium mint with strawberry topping. They rip you off with the amount of scoops of ice cream. The medium was 1 full scoop and barely half of another. The small had more ice cream than the medium. The total for the 2 was $15.00 and change. Don’t waste your money. I’m going to start going to the local ice cream place in lake Carmel. At least you get what you paid for. How is the store even still in business. Just terrible. If you see a older guy working just turn back around and don’t waste your money
Caitlin S
Weird that they have people working here who can’t write a simple Happy Birthday on a cake. Looks like a 6 year old wrote this. If you are not confident writing in cursive, please don’t. She forgot lines through letters and didn’t dot any of the i’s. It’s just not pretty.
Kayla Konopka
Called in an order here and was bitched out by the man on the phone bc he didnt believe they were actually going to be picked up....I let him know we were reliable and he said "it happens to me" and when my friend got there to pick them up he hadnt even started making them bc he didnt think anyone was coming. never going here again
flavio Lojano
Very good place People are good on service i recomend that place
Growing up in Carmel, Carvel was always a family favorite for their celebratory ice cream cakes and occasional sweet treat. In recent years, somebody was always bound to stop in on a Wednesday evening for their soft serve BOGO sundae deal. Perhaps there’s been a recent change in management because my last visit was nothing short of disappointing.
I stopped in on a Wednesday evening after physical therapy to get an ice cream sundae to go. My order was rather simple, a small Hot Fudge Sundae with Peanuts. With tax, my order came to just over $6.00, which for machine churned ice cream is definitely on the expensive side. Regardless, I paid for my order, took my ice cream to go, and was on my way.
To my mistake, it wasn’t until I got to the car that I realized that the sundae was missing the hot fudge. I walked back into the store and rudely got an earful from the manager that since my “sundae” had peanuts on it, the hot fudge would be considered an “additional topping.” I was told I would have to pay an additional $1 to get the hot fudge. Funny how at other establishments a “sundae” includes some sort of fudge topping and a cherry.
Working for a corporate retail establishment, I understand that certain pricing is in place. But I can’t support a business that haphazardly delivers a product and then demands that the customer pays more for THEIR mistake. I’m fine to pay the appropriate price for an item, but not an the expense of a rude manager.
If you’re in the Carmel area, check out some of the more local ice cream shops. You’re bound to get a better deal and hopefully managers who actually appreciate your business.
Tasty.!
Excellent
Madison was kind and helpful. Highly recommended.
I’m not sure what’s going on but this place is horrible. It’s actually terrible. I recently purchased a small wet walnut sundae and a medium mint with strawberry topping. They rip you off with the amount of scoops of ice cream. The medium was 1 full scoop and barely half of another. The small had more ice cream than the medium. The total for the 2 was $15.00 and change. Don’t waste your money. I’m going to start going to the local ice cream place in lake Carmel. At least you get what you paid for. How is the store even still in business. Just terrible. If you see a older guy working just turn back around and don’t waste your money
Weird that they have people working here who can’t write a simple Happy Birthday on a cake. Looks like a 6 year old wrote this. If you are not confident writing in cursive, please don’t. She forgot lines through letters and didn’t dot any of the i’s. It’s just not pretty.
Called in an order here and was bitched out by the man on the phone bc he didnt believe they were actually going to be picked up....I let him know we were reliable and he said "it happens to me" and when my friend got there to pick them up he hadnt even started making them bc he didnt think anyone was coming. never going here again
Very good place People are good on service i recomend that place
Atmosphere: 5
Food: 5
Service: 5
The best shakes and the girls are super nice!!
Atmosphere: 5
Food: 5
Service: 5
very good place would recommend 10/10
Atmosphere: 5
Food: 5
Service: 5
very good place would recommend 10/10
Restaurantji Recommends
Growing up in Carmel, Carvel was always a family favorite for their celebratory ice cream cakes and occasional sweet treat. In recent years, somebody was always bound to stop in on a Wednesday evening for their soft serve BOGO sundae deal. Perhaps there’s been a recent change in management because my last visit was nothing short of disappointing.
I stopped in on a Wednesday evening after physical therapy to get an ice cream sundae to go. My order was rather simple, a small Hot Fudge Sundae with Peanuts. With tax, my order came to just over $6.00, which for machine churned ice cream is definitely on the expensive side. Regardless, I paid for my order, took my ice cream to go, and was on my way.
To my mistake, it wasn’t until I got to the car that I realized that the sundae was missing the hot fudge. I walked back into the store and rudely got an earful from the manager that since my “sundae” had peanuts on it, the hot fudge would be considered an “additional topping.” I was told I would have to pay an additional $1 to get the hot fudge. Funny how at other establishments a “sundae” includes some sort of fudge topping and a cherry.
Working for a corporate retail establishment, I understand that certain pricing is in place. But I can’t support a business that haphazardly delivers a product and then demands that the customer pays more for THEIR mistake. I’m fine to pay the appropriate price for an item, but not an the expense of a rude manager.
If you’re in the Carmel area, check out some of the more local ice cream shops. You’re bound to get a better deal and hopefully managers who actually appreciate your business.
Atmosphere: 3
Food: 3
Service: 2
Excellent service and yummy ice ??
Atmosphere: 5
Food: 5
Service: 5
Good service
Pricey!
Delicious
Loading...