Dunkin'

4 S Broad St, Carthage
(315) 519-3020

Recent Reviews

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Phylissa Kaye

I have to go here because its the only coffee shop with a brown sugar coffee. They are always rude. I order pickup with doordash and the girl said they usually come inside for doordash. This was my personal order not someone else's. Then on the app it wouldn't let me order the coffee I normally get so I ordered something similar & it looked completely wrong. Same girl argued that creamer would fix it. I order a latte they did a regular coffee. She argued with me that creamer would fix it. Coming from Texas I'm highly disappointed!

Vicky Cramer

The weekend staff is absolutely horrible!!! Next time you're having a LACK of food or so called machine issue why not tell your customers first or temporarily lock the door with a note!!!! Do not wait till someone places a order, then you tell them you don't have any bread but bagels. Sit 10 minutes at drive thru window before you're even acknowledged, take my money 29.10 than come back with how you are out of something else I ordered (egg bites) absolutely ridiculous. Now I'm late for work and pissed because you can't acknowledge your customers. You gained $30 and I got no food in return!!!

Atmosphere: 1

Food: 1

Service: 1

austin smith

Worst customer service I’ve ever seen, extremely rude! Never will be coming to this Dunkin again

Atmosphere: 1

Food: 1

Service: 1

Alexandra W

They are all over the place. I waited 13 minutes in drive thru. I can see people just standing around. Most of the employees are rude and annoyed. One lady is very kind I believe its Carmen.

Atmosphere: 2

Food: 3

Service: 1

P F

Amazing service

Atmosphere: 5

Food: 5

Service: 5

Jess

Ordered an iced coffee with light ice. I received a 3/4 full cup in return. What??? I didn’t pay only 75% of the price. Why am I being cheated out of the full drink I ordered? Employees have been instructed to tell people that ask for light ice “we won’t fill your cup to the top”.

This is obviously coming from the owner or management in an attempt to ensure they can shortchange people of the full drink they paid for. Sleazy.

Maria Caruso

Line took forever, and my bagel was under done, and not very edible. Was heading out of town so didnt have time to circle back but, less than satisfied this time.

Atmosphere: 3

Food: 3

Service: 3

ernest w

It's dunkin'

Atmosphere: 5

Food: 5

Service: 5

Chris Badgett

Slow as all get out. They weren’t understaffed either. My food sat under the heat lamp for nearly 6 minutes. Pulled up to the drive through at 9:12 and didn’t get my food till 9:29

Mary Ellen Brady

Great donuts! Sparkling guava drink was delicious.

Atmosphere: 5

Food: 5

Service: 5

Liliana Stewart

I ordered a large drink for almost 7 dollars!! And it was almost half empty because I got less ice this is completely unacceptable

Atmosphere: 1

Food: 3

Service: 1

Lauren

Customer service was lacking big time, however I did receive the correct order. Take a xanax or two, lady.

Ava Johnson

Never consistent with the taste of the drinks and I get the same order every time. Food is decent but the morning time is terrible I would only go in the afternoon.

Noah Tucker

Super slow

Stacey Irwin

These guys are the best!! Always have what I want, super friendly! Highly recommend!

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