Went through drive through. Was never greet when taking order by male voice. I order a large hot coffee extra extra extra light. Never asked how many creams. Went to window to pick up waited 5 mins. Older women ( with bad teeth) came to window I asked if coffee was very light ,light, ect. She said when you placed order did you say how many creams I said no. She said "Well" there's 6 creams. I said not light enough. She was extremely rude. I said it's ok never mind. She snap back well go somewhere else . I drove off. I will never ever do business with this place . Awful staff.
Atmosphere: 1
Food: 1
Service: 1
Will Moxon
Got there a little later in the day so the selection of doughnuts was a little limited but either way they still had what I like. All day was feeling … bleh, but as I approached the counter I was greeted with a warm welcome by a woman named Jennifer. Not many people actually genuinely care about what what’s going on in a random persons life so it was very nice and polite of her to take the time and actually see how I wasdoing.. I don’t normally come to Dunkin often but after that experience I will be absolutely showing face more often and I pray to god that Jennifer gets a promotion or even just a raise because she definitely deserves it. -tall will
Atmosphere: 5
Food: 5
Service: 5
Lilli Delnevo
spent seven dollars on a large latte asked for oat milk there was no oat milk. my coffee doesn’t even taste like coffee it taste like caramel milk it’s absolutely disgusting, staff were friendly at least.
Atmosphere: 3
Service: 4
John Fisher
630 pm lobby closed employees just standing behind counter looking at us and doing
Atmosphere: 1
Food: 1
Service: 1
Sharon Murphy
Love their cold
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Bagels
Greg Thomas
Dunkin is decent, a go to staple when on the go. But Krispy Kreme is king for doughnuts!! Miss them alot in upstate
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hash Browns, Muffins, Wake
rebdingman
Always love their donuts. Just wish they would bring back some of the classics.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Jay Costa
Great coffee as always
Vanessa H.
worst dunkin in the area. always end up waiting for 10+ minutes to even place my order (even when their is no line) in the drive thru. service absolutely sucks
Emily F.
Came through the drive thru around 4:30. The girl with the meth mouth her name started with J and a man with no nametag were working. I was waiting for food for several minutes while they complained about their manager and coworkers. They kept talking about how everyone comes in an hour early and leaves early so they are going to shut down an hour early today. Then they started talking about ideas how they would get hurt so they could go home. Both were super loud and obnoxious and it was very rude and poor customer service. If your workers don't want to be there then let them know to find new jobs. I also hate at this location the same lady tells you "take a few minutes to look at menu and we will be back" instead of taking your order when you pull up. Super long waits.The last 4 out of 5 times out of bagels by noon. I will drive a little further to the other 2 within a few miles. Other locations much much better.
I go to Dunkin donuts every morning ( usually north greenbush or Latham depending on where I'm working that day) and order the same thing, a small iced caramel coffee. The staff is always pleasant ( even if the drink is made wrong). Today was my first time coming through this drive though and I had the absolute worst experience I've ever had at a Dunkin donuts. Immediately the woman taking my order was rude and short with me. Then when I came up to the window I could hear the woman asking the other employee if it was supposed to be iced or hot and she said very loudly " I don't care she's getting hot" but I had very clearly and politely ordered an iced. She went to handed it to me and I said nicely " I'm sorry it was supposed to be iced" . This Woman gave me the nastiest look, then w and I tried to tell her politely what I wanted In the drink to make sure it wasn't made wrong again and she snapped at me saying " no I got it" . She then up charged me an extra 50 cents for no reason. I get this same drink every day and it's always the same price. When I tried to ask her why she was charging me more and she just yelled in a very nasty to e " because that's what it costs!". I was going to leave a tip like I always do but I didn't today. I will never ever go back to this Dunkin donuts and I think they need to take a very serious look at their staff and do some retraining or get rid of them. There was absolutely no reason for that woman to be so nasty to me. I'm always very friendly and polite and she was miserable from the start. I am really disgusted. If I had time I would have gone in and talked to a manager but unfortunately I didn't have the time.
Rory B.
they make my breakfast before school every morning so can't complain good hashbrowns
James C Reynolds
I like their iced coffee, nice boost of caffeine. Also love the avocado toast and hummus toast, those are both really good. Also love the bagel bites with cream cheese.Parking: Bountiful parking available.Wheelchair accessibility: Yes
Atmosphere: 3
Food: 4
Service: 4
Meg Plur
Placed a mobile order at 5:10 website says they open at 5am and I went to pick up my coffee no one would answer the speaker so wasted almost $5 to be ignored and not get coffee.. drove around the lady was standing right near the window. Lazy people you shouldn’t have on website u open at a certain time if you arnt open and at least have the decency to let me know what’s going on. So crazy
Chris C.
first off the service through the drive through was terrible. the girl said they literally didn't have anything I asked for. so once the order was finally set and we are pulling up. they screwed up the lady in front of us so it took forever. then they tried to give us the wrong order. then the app (coupon scans) weren't working and some lady "who doesn't rush for noone" came to the window and was a complete Karen and a half. overall don't go to that dunkin. there are 3 others within 5 miles I would recommend. 95 Miller road is an disgrace.
Went through drive through. Was never greet when taking order by male voice. I order a large hot coffee extra extra extra light. Never asked how many creams. Went to window to pick up waited 5 mins. Older women ( with bad teeth) came to window I asked if coffee was very light ,light, ect. She said when you placed order did you say how many creams I said no. She said "Well" there's 6 creams. I said not light enough. She was extremely rude. I said it's ok never mind. She snap back well go somewhere else . I drove off. I will never ever do business with this place . Awful staff.
Atmosphere: 1
Food: 1
Service: 1
Got there a little later in the day so the selection of doughnuts was a little limited but either way they still had what I like. All day was feeling … bleh, but as I approached the counter I was greeted with a warm welcome by a woman named Jennifer. Not many people actually genuinely care about what what’s going on in a random persons life so it was very nice and polite of her to take the time and actually see how I wasdoing.. I don’t normally come to Dunkin often but after that experience I will be absolutely showing face more often and I pray to god that Jennifer gets a promotion or even just a raise because she definitely deserves it. -tall will
Atmosphere: 5
Food: 5
Service: 5
spent seven dollars on a large latte asked for oat milk there was no oat milk. my coffee doesn’t even taste like coffee it taste like caramel milk it’s absolutely disgusting, staff were friendly at least.
Atmosphere: 3
Service: 4
630 pm lobby closed employees just standing behind counter looking at us and doing
Atmosphere: 1
Food: 1
Service: 1
Love their cold
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Bagels
Dunkin is decent, a go to staple when on the go. But Krispy Kreme is king for doughnuts!! Miss them alot in upstate
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hash Browns, Muffins, Wake
Always love their donuts. Just wish they would bring back some of the classics.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Great coffee as always
worst dunkin in the area. always end up waiting for 10+ minutes to even place my order (even when their is no line) in the drive thru. service absolutely sucks
Came through the drive thru around 4:30. The girl with the meth mouth her name started with J and a man with no nametag were working. I was waiting for food for several minutes while they complained about their manager and coworkers. They kept talking about how everyone comes in an hour early and leaves early so they are going to shut down an hour early today. Then they started talking about ideas how they would get hurt so they could go home. Both were super loud and obnoxious and it was very rude and poor customer service. If your workers don't want to be there then let them know to find new jobs. I also hate at this location the same lady tells you "take a few minutes to look at menu and we will be back" instead of taking your order when you pull up. Super long waits.The last 4 out of 5 times out of bagels by noon. I will drive a little further to the other 2 within a few miles. Other locations much much better.
Restaurantji Recommends
I go to Dunkin donuts every morning ( usually north greenbush or Latham depending on where I'm working that day) and order the same thing, a small iced caramel coffee. The staff is always pleasant ( even if the drink is made wrong). Today was my first time coming through this drive though and I had the absolute worst experience I've ever had at a Dunkin donuts. Immediately the woman taking my order was rude and short with me. Then when I came up to the window I could hear the woman asking the other employee if it was supposed to be iced or hot and she said very loudly " I don't care she's getting hot" but I had very clearly and politely ordered an iced. She went to handed it to me and I said nicely " I'm sorry it was supposed to be iced" . This Woman gave me the nastiest look, then w and I tried to tell her politely what I wanted In the drink to make sure it wasn't made wrong again and she snapped at me saying " no I got it" . She then up charged me an extra 50 cents for no reason. I get this same drink every day and it's always the same price. When I tried to ask her why she was charging me more and she just yelled in a very nasty to e " because that's what it costs!". I was going to leave a tip like I always do but I didn't today. I will never ever go back to this Dunkin donuts and I think they need to take a very serious look at their staff and do some retraining or get rid of them. There was absolutely no reason for that woman to be so nasty to me. I'm always very friendly and polite and she was miserable from the start. I am really disgusted. If I had time I would have gone in and talked to a manager but unfortunately I didn't have the time.
they make my breakfast before school every morning so can't complain good hashbrowns
I like their iced coffee, nice boost of caffeine. Also love the avocado toast and hummus toast, those are both really good. Also love the bagel bites with cream cheese.Parking: Bountiful parking available.Wheelchair accessibility: Yes
Atmosphere: 3
Food: 4
Service: 4
Placed a mobile order at 5:10 website says they open at 5am and I went to pick up my coffee no one would answer the speaker so wasted almost $5 to be ignored and not get coffee.. drove around the lady was standing right near the window. Lazy people you shouldn’t have on website u open at a certain time if you arnt open and at least have the decency to let me know what’s going on. So crazy
first off the service through the drive through was terrible. the girl said they literally didn't have anything I asked for. so once the order was finally set and we are pulling up. they screwed up the lady in front of us so it took forever. then they tried to give us the wrong order. then the app (coupon scans) weren't working and some lady "who doesn't rush for noone" came to the window and was a complete Karen and a half. overall don't go to that dunkin. there are 3 others within 5 miles I would recommend. 95 Miller road is an disgrace.