The worker at the counter asked for the name on the order while finishing our subs. Looked us in the eye as they put the subs in one bag, then took them out and put them in ours. I should've checked the order before leaving, because of course they gave us the wrong order. The subs they gave us were also so sloppily made. Bad experience, makes me never want to go back.
Atmosphere: 1
Food: 1
Service: 1
Cindy McCormick
If we could give a zero for our experience this evening, we would. The server was hard to understand One of the grinders was asked to be toasted once before adding the turkey and again after adding turkey and cheese it never got toasted at all Felt like it had half the turkey it was supposed to have and there was no extra cheese We had also ordered a meatball grinder that looks like it was made for a child. There was so a few meatballs on it. We will not be returning to the subway what a shame Also, for these two crappy grinders, we paid over $26 That is atrocious and this particular subway offers no deals no rewards no nothing They should be vetoed out
Atmosphere: 3
Food: 1
Service: 2
No more 2k
Subway in Catskill gives you a skinny ass sub compared to the surrounding subways. Barely any chicken on it and I ordered some cookies and they gave me the wrong cookies.
Atmosphere: 5
Food: 1
Service: 1
DjDarkness1007 COD guy
Spent 45$ on two and a half sandwiches.
Atmosphere: 2
Food: 5
Service: 5
Lakeia Madison
My recent visit to Subway was what I'd describe as a standard experience. The cashier seemed a bit distant, not overly friendly but efficient enough in taking my order. The restaurant, while moderately clean, didn't particularly stand out in terms of its cleanliness but was acceptable for a quick meal.
Atmosphere: 4
Food: 4
Service: 3
Dorothy Bathrick
Sub skimpy with the meat and there new pretzel roll was so hard thought I was gonna break a tooth. Too expensive. Don't mind paying if u at least get some meat when you orderIt. Coxsackie ny one much better an cleaner.
Atmosphere: 2
Food: 2
Service: 3
J W
The food was good, not the best. Place seemed pretty clean. My problem was I ordered a flat bread..the one guy made asked if I wanted toasted we said lightly ( before putting anything on it) The other guy made the other flat bread ( with ham and cheese) He didn't ask if we wanted it toasted. Took the liberty to toast with ham and cheese, so it was basically was a melt. ( This was for my 7 year old.) When I told the guy my son wouldn't eat it like that, he pretty much argued with me that all flat breads need to be toasted. Well, they don't need to be! Also, I didn't want to make it a melt. He should have toasted it before putting the food on it. Needless to say, I paid 50 for 4 subs, and my 7 year old refused to eat his! I don't believe customers are always right as I work in service also. But to argue with me over how my 7 year old will eat his food. No! This guy had me so mad, and if my other son age 10 wasn't with me, I would have told him about himself.
Atmosphere: 4
Food: 3
Service: 1
Lakeia Madison-Newkirk
My recent visit to Subway was what I'd describe as a standard experience. The cashier seemed a bit distant, not overly friendly but efficient enough in taking my order. The restaurant, while moderately clean, didn't particularly stand out in terms of its cleanliness but was acceptable for a quick meal.
If I could give zero stars I would. I’ve never had food poisoning so bad in my entire life. All the meat looked old and I decided to go for the tuna that looked pretty normal, the girl put it on the sandwich like she was making an abstract painting because she barely even spread it. I also ordered double bacon which she only have me 6 strips of instead of 8 and I was charged for 8. The tuna must’ve been expired or have parasites/ bacteria in it. I almost ended up in the hospital and Ive been in and out of the bathroom and sleeping with my garbage can for two days now. NEVER AGAIN. Cheap owner, rude and lazy workers, I’m all set. Plus, $15 for a tuna sub???? Goodbye ?
Atmosphere: 1
Food: 1
Service: 1
Dan Reutters
Placed an order online, 3 subs, 4 cookies. Placed the order and the app won't let you make modifications - ok, fine. I called into the place and waited for the phone to ring for about 2-3 mins, heard them pick the phone up and set it down and waited another 5-6 minutes until I hung up. Asked my father next to me what the deal was and he said yes, they do that every time they set the phone down and don't answer. I show up, ask the lady to add drinks to my order and she says they can't add to the order because it was processed. I didn't bring cash or card because usually at places they can modify the order. I told her that's why I called you guys and waited 9 mins on the phone and she just said they were busy in a snappy tone. I find out that 2 of the subs were substituted from cheesy Italian to normal italian, and 2 of the oatmeal raisin cookies were substituted to chocolate chip. Great, I'm glad it takes them longer than 8-9 mins to get to a phone they left on the table. I'm sure they will tell their boss that they were busy and an excuse to give poor customer service and create issues like this. I would have told them a different bread than normal Italian, and would have known to bring another method of payment as well for what we called for. Will be calling corporate on this one, this is a poor excuse of effort.
Michele Cugno
Always very clean and food is fresh. Kris is always very pleasant along with the rest of staff to deal with when makes my sandwich.
Marie Daley
I've been going to this subway for over 20 years. I placed a $36 and change order for 3 sandwiches. I received my receipt and then notice my order was ready. When my husband and I went into the store the rude, abrasive redhead behind the counter barked how do you want to pay for this, you can pay for your chips and sandwiches together if you want. I said I already paid for the sandwiches, I just want to... Redhead barks I'm not letting you walk out of here with 3 sandwiches with all the extras without paying. Still confused I started to seek clarification at which she called her boss regarding the confrontational customer, her full blown attitude for all to see... my order was canceled, my payment on hold, just all very nasty. Her boss had sent her a screen shot, my payment canceled. Meanwhile, my bank account was frozen by the transaction, so no sandwiches for my family. I understand things happen, I work in customer service too. The difference is I don't attack customers for misunderstandings and she was just awful. I won't go there again, I just walked out, I had no other options. My sandwiches thrown in the trash happily by this nasty individual. I'm just one person, we are just one family but I've not had anyone drive home the insignificance of us the way she and her boss did today.
Nicole Fecht
Poor customer service and closes way too early and way before the store is supposed to be closed based on the hours listed online. Only decent and cheap place to eat and want to chase customers away because they want to go home early.
The worker at the counter asked for the name on the order while finishing our subs. Looked us in the eye as they put the subs in one bag, then took them out and put them in ours. I should've checked the order before leaving, because of course they gave us the wrong order. The subs they gave us were also so sloppily made. Bad experience, makes me never want to go back.
Atmosphere: 1
Food: 1
Service: 1
If we could give a zero for our experience this evening, we would. The server was hard to understand One of the grinders was asked to be toasted once before adding the turkey and again after adding turkey and cheese it never got toasted at all Felt like it had half the turkey it was supposed to have and there was no extra cheese We had also ordered a meatball grinder that looks like it was made for a child. There was so a few meatballs on it. We will not be returning to the subway what a shame Also, for these two crappy grinders, we paid over $26 That is atrocious and this particular subway offers no deals no rewards no nothing They should be vetoed out
Atmosphere: 3
Food: 1
Service: 2
Subway in Catskill gives you a skinny ass sub compared to the surrounding subways. Barely any chicken on it and I ordered some cookies and they gave me the wrong cookies.
Atmosphere: 5
Food: 1
Service: 1
Spent 45$ on two and a half sandwiches.
Atmosphere: 2
Food: 5
Service: 5
My recent visit to Subway was what I'd describe as a standard experience. The cashier seemed a bit distant, not overly friendly but efficient enough in taking my order. The restaurant, while moderately clean, didn't particularly stand out in terms of its cleanliness but was acceptable for a quick meal.
Atmosphere: 4
Food: 4
Service: 3
Sub skimpy with the meat and there new pretzel roll was so hard thought I was gonna break a tooth. Too expensive. Don't mind paying if u at least get some meat when you orderIt. Coxsackie ny one much better an cleaner.
Atmosphere: 2
Food: 2
Service: 3
The food was good, not the best. Place seemed pretty clean. My problem was I ordered a flat bread..the one guy made asked if I wanted toasted we said lightly ( before putting anything on it) The other guy made the other flat bread ( with ham and cheese) He didn't ask if we wanted it toasted. Took the liberty to toast with ham and cheese, so it was basically was a melt. ( This was for my 7 year old.) When I told the guy my son wouldn't eat it like that, he pretty much argued with me that all flat breads need to be toasted. Well, they don't need to be! Also, I didn't want to make it a melt. He should have toasted it before putting the food on it. Needless to say, I paid 50 for 4 subs, and my 7 year old refused to eat his! I don't believe customers are always right as I work in service also. But to argue with me over how my 7 year old will eat his food. No! This guy had me so mad, and if my other son age 10 wasn't with me, I would have told him about himself.
Atmosphere: 4
Food: 3
Service: 1
My recent visit to Subway was what I'd describe as a standard experience. The cashier seemed a bit distant, not overly friendly but efficient enough in taking my order. The restaurant, while moderately clean, didn't particularly stand out in terms of its cleanliness but was acceptable for a quick meal.
Atmosphere: 4
Food: 4
Service: 3
Very rude employee with red hair!
Price for a sub is crazy I paid $25 for a
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cookies
Restaurantji Recommends
If I could give zero stars I would. I’ve never had food poisoning so bad in my entire life. All the meat looked old and I decided to go for the tuna that looked pretty normal, the girl put it on the sandwich like she was making an abstract painting because she barely even spread it. I also ordered double bacon which she only have me 6 strips of instead of 8 and I was charged for 8. The tuna must’ve been expired or have parasites/ bacteria in it. I almost ended up in the hospital and Ive been in and out of the bathroom and sleeping with my garbage can for two days now. NEVER AGAIN. Cheap owner, rude and lazy workers, I’m all set. Plus, $15 for a tuna sub???? Goodbye ?
Atmosphere: 1
Food: 1
Service: 1
Placed an order online, 3 subs, 4 cookies. Placed the order and the app won't let you make modifications - ok, fine. I called into the place and waited for the phone to ring for about 2-3 mins, heard them pick the phone up and set it down and waited another 5-6 minutes until I hung up. Asked my father next to me what the deal was and he said yes, they do that every time they set the phone down and don't answer. I show up, ask the lady to add drinks to my order and she says they can't add to the order because it was processed. I didn't bring cash or card because usually at places they can modify the order. I told her that's why I called you guys and waited 9 mins on the phone and she just said they were busy in a snappy tone. I find out that 2 of the subs were substituted from cheesy Italian to normal italian, and 2 of the oatmeal raisin cookies were substituted to chocolate chip. Great, I'm glad it takes them longer than 8-9 mins to get to a phone they left on the table. I'm sure they will tell their boss that they were busy and an excuse to give poor customer service and create issues like this. I would have told them a different bread than normal Italian, and would have known to bring another method of payment as well for what we called for. Will be calling corporate on this one, this is a poor excuse of effort.
Always very clean and food is fresh. Kris is always very pleasant along with the rest of staff to deal with when makes my sandwich.
I've been going to this subway for over 20 years. I placed a $36 and change order for 3 sandwiches. I received my receipt and then notice my order was ready. When my husband and I went into the store the rude, abrasive redhead behind the counter barked how do you want to pay for this, you can pay for your chips and sandwiches together if you want. I said I already paid for the sandwiches, I just want to... Redhead barks I'm not letting you walk out of here with 3 sandwiches with all the extras without paying. Still confused I started to seek clarification at which she called her boss regarding the confrontational customer, her full blown attitude for all to see... my order was canceled, my payment on hold, just all very nasty. Her boss had sent her a screen shot, my payment canceled. Meanwhile, my bank account was frozen by the transaction, so no sandwiches for my family. I understand things happen, I work in customer service too. The difference is I don't attack customers for misunderstandings and she was just awful. I won't go there again, I just walked out, I had no other options. My sandwiches thrown in the trash happily by this nasty individual. I'm just one person, we are just one family but I've not had anyone drive home the insignificance of us the way she and her boss did today.
Poor customer service and closes way too early and way before the store is supposed to be closed based on the hours listed online. Only decent and cheap place to eat and want to chase customers away because they want to go home early.
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