Horrible service and never never have anything in stock waste
Atmosphere: 1
Food: 1
Service: 1
Julbby
ok so! I believe his name was Tyler. Super helpful for my bf and I using a reward and helping us pick a drink my bf would like. It made our week. He recently has gotten out of a shelter and has been trying new things. It’s big for us to go out and spend money, today we had a gift card and rewards. Tyler at the counter was super patient with us. He gave us time, didn’t walk away from us, and recommended food and drinks and was conscious of my allergies. He was adorable. My bf tried the drink and Tyler waited to see his reaction and offered to fix it if my boyfriend didn’t like his recommendation.
While my boyfriend was in the bathroom I’m not sure if the manager thought the store was empty but she SCREAMED and it scared me I jumped up. “GET OFF YOUR PHONE “ at Tyler. Listen, if he’s not working when there’s stuff to do I can see giving him a task but come on. Some people can multitask and nobody was upfront. Screaming at the kid at the top of your lungs? Made me uncomfortable I can’t image being type who’s gotta work the rest of his shift with a manager screaming like it’s bloody murder. People have lives, and sometimes there isn’t something to do. I’ll give her the benefit of the doubt of a drive through line, but honestly the screaming was over the top effing ridiculous and I felt so bad for him. Tyler was great and I was planning a good review for him because I love leaving them I do it everywhere I go! That manager, absolutely not. I think she had glasses. Miss if you are reading this, even if you’ve hit the point of frustration like that it’s just going to put your workers around you in an uncomfortable state. If the work gets done great. If it’s not, have a conversation every single time. Not screaming. It’s weird. And I mean SCREAMING. bloody murder. Come on. Ridiculous. I feel for the kid. It’s weird. Shoutout to Tyler. I hope he sees this. Manager too, needs to be change. Was going to have my bf apply here, will NOT be recommending anyone to do so now if management resorts to yelling.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bagels, Dunkin' Energy
Jeff Sperandio
Had to ask for help, they only want kiosk app orders etc. They were annoyed having 1 customer in store 1 drivethrough. Possible language barrier also, the person who reluctantly helped came from the back. 2 employees out didnt want or couldnt help
Atmosphere: 1
Food: 5
Service: 1
Esmeralda Guevara
I tried calling multiple times and they never answer the phone
Sophia
This place is terrible. The customer service is horrendous. I will never go back. Given them multiple chances. Don’t waste your time
Atmosphere: 1
Food: 1
Service: 1
Sherry Kretsch
One lady(possibly shift leader) making the other workers uncomfortable. Rude to customers as well. Never greeted -many people working there. We were ignored for over 2 minutes (when we were the only people in the store) had to order from the screen then told after paying the item we requested wasn’t available. Shift lady was rude saying there was nothing she could do about it so I requested my daughter get her money back. She was really unhappy with us at this point cause Apple Pay wouldn’t refund so she finally gave the cash. Good grief and good bye. We won’t be going here again. Very disrespectful and unfriendly.
Atmosphere: 1
Food: 2
Service: 1
Meg
Last two times I went, I ordered a caramel latte and a pumpkin spice latte. They literally left out the syrups both times so I was just given an unflavored latte. I don't know what is so difficult about adding syrups to the drinks. Don't bother going there. Better off going to the one in Shirley.
Atmosphere: 1
Food: 1
Service: 1
MS
Last two times I went, I ordered a caramel latte and a pumpkin spice latte. They literally left out the syrups both times so I was just given an unflavored latte. I don't know what is so difficult about adding syrups to the drinks. Don't bother going there. Better off going to the one in Shirley.
Atmosphere: 1
Food: 1
Service: 1
Victoria Schuck
how do you mess up a cappuccino … food is always over cooked or burnt in some way. Drinks never taste good. All employees can’t even smile or be polite, always rushing you when you order and sound agitated when you ask for a second to think.
Atmosphere: 2
Food: 1
Service: 1
Maxx Reverb
3rd time in week I got coffe lid won't stay on and I'm covered in coffee
Honestly, This is a hit or miss Dunkin’ Donuts. I was so excited when they first opened because I am a local . But sometimes They get it right and sometimes they don’t. The one in mastic is much better. Lately they’ve been doing a better job. But there was A time. Where every time I ordered, it would be wrong. I actually stopped going for a while Because of it . Plus one time, Ordered a bagel and it was hard as a rock. You’re rolling the dice with this place. They got better staff recently, So that is a good thing.
Atmosphere: 3
Food: 3
Service: 3
Patricia Ferrara
I’m pretty sure I got food poisoning from the iced latte . Bought the drink at about 12:45 pm and was sick as a dog ? 3 hours later . It’s the only thing I ate outside of my home in 2 days
Samantha Sylvia
For some reason, this location cannot seem to follow a simple order. I don’t know if it’s the owner telling the staff to be skimpy or if it’s just the staff not reading the orders. I order the same drink a caramel latte, large iced, and I always order one to two extra shots of espresso. It consistently taste like milk. The Shirley location is by far the best.
Atmosphere: 1
Food: 1
Service: 1
Aja Rapelyea
I went there today and I ordered my vanilla frosted Dunkin donut I tried it for the first time it was so delicious
Dobeyxxl
It’s called Dunkin Donuts but they are always out of donuts. Stopped in two times on separate days and they had no donuts……. Place is new and looks nice but is a joke.
Horrible service and never never have anything in stock waste
Atmosphere: 1
Food: 1
Service: 1
ok so! I believe his name was Tyler. Super helpful for my bf and I using a reward and helping us pick a drink my bf would like. It made our week. He recently has gotten out of a shelter and has been trying new things. It’s big for us to go out and spend money, today we had a gift card and rewards. Tyler at the counter was super patient with us. He gave us time, didn’t walk away from us, and recommended food and drinks and was conscious of my allergies.
He was adorable. My bf tried the drink and Tyler waited to see his reaction and offered to fix it if my boyfriend didn’t like his recommendation.
While my boyfriend was in the bathroom I’m not sure if the manager thought the store was empty but she SCREAMED and it scared me I jumped up. “GET OFF YOUR PHONE “ at Tyler. Listen, if he’s not working when there’s stuff to do I can see giving him a task but come on. Some people can multitask and nobody was upfront. Screaming at the kid at the top of your lungs? Made me uncomfortable I can’t image being type who’s gotta work the rest of his shift with a manager screaming like it’s bloody murder. People have lives, and sometimes there isn’t something to do. I’ll give her the benefit of the doubt of a drive through line, but honestly the screaming was over the top effing ridiculous and I felt so bad for him.
Tyler was great and I was planning a good review for him because I love leaving them I do it everywhere I go!
That manager, absolutely not. I think she had glasses. Miss if you are reading this, even if you’ve hit the point of frustration like that it’s just going to put your workers around you in an uncomfortable state. If the work gets done great. If it’s not, have a conversation every single time. Not screaming. It’s weird. And I mean SCREAMING. bloody murder. Come on. Ridiculous. I feel for the kid. It’s weird.
Shoutout to Tyler. I hope he sees this. Manager too, needs to be change. Was going to have my bf apply here, will NOT be recommending anyone to do so now if management resorts to yelling.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bagels, Dunkin' Energy
Had to ask for help, they only want kiosk app orders etc. They were annoyed having 1 customer in store 1 drivethrough. Possible language barrier also, the person who reluctantly helped came from the back. 2 employees out didnt want or couldnt help
Atmosphere: 1
Food: 5
Service: 1
I tried calling multiple times and they never answer the phone
This place is terrible. The customer service is horrendous. I will never go back. Given them multiple chances. Don’t waste your time
Atmosphere: 1
Food: 1
Service: 1
One lady(possibly shift leader) making the other workers uncomfortable. Rude to customers as well. Never greeted -many people working there. We were ignored for over 2 minutes (when we were the only people in the store) had to order from the screen then told after paying the item we requested wasn’t available. Shift lady was rude saying there was nothing she could do about it so I requested my daughter get her money back. She was really unhappy with us at this point cause Apple Pay wouldn’t refund so she finally gave the cash. Good grief and good bye. We won’t be going here again. Very disrespectful and unfriendly.
Atmosphere: 1
Food: 2
Service: 1
Last two times I went, I ordered a caramel latte and a pumpkin spice latte. They literally left out the syrups both times so I was just given an unflavored latte. I don't know what is so difficult about adding syrups to the drinks. Don't bother going there. Better off going to the one in Shirley.
Atmosphere: 1
Food: 1
Service: 1
Last two times I went, I ordered a caramel latte and a pumpkin spice latte. They literally left out the syrups both times so I was just given an unflavored latte. I don't know what is so difficult about adding syrups to the drinks. Don't bother going there. Better off going to the one in Shirley.
Atmosphere: 1
Food: 1
Service: 1
how do you mess up a cappuccino … food is always over cooked or burnt in some way. Drinks never taste good. All employees can’t even smile or be polite, always rushing you when you order and sound agitated when you ask for a second to think.
Atmosphere: 2
Food: 1
Service: 1
3rd time in week I got coffe lid won't stay on and I'm covered in coffee
Restaurantji Recommends
Honestly, This is a hit or miss Dunkin’ Donuts. I was so excited when they first opened because I am a local . But sometimes They get it right and sometimes they don’t. The one in mastic is much better. Lately they’ve been doing a better job. But there was A time. Where every time I ordered, it would be wrong. I actually stopped going for a while Because of it . Plus one time, Ordered a bagel and it was hard as a rock. You’re rolling the dice with this place. They got better staff recently, So that is a good thing.
Atmosphere: 3
Food: 3
Service: 3
I’m pretty sure I got food poisoning from the iced latte . Bought the drink at about 12:45 pm and was sick as a dog ? 3 hours later . It’s the only thing I ate outside of my home in 2 days
For some reason, this location cannot seem to follow a simple order. I don’t know if it’s the owner telling the staff to be skimpy or if it’s just the staff not reading the orders. I order the same drink a caramel latte, large iced, and I always order one to two extra shots of espresso. It consistently taste like milk. The Shirley location is by far the best.
Atmosphere: 1
Food: 1
Service: 1
I went there today and I ordered my vanilla frosted Dunkin donut I tried it for the first time it was so delicious
It’s called Dunkin Donuts but they are always out of donuts. Stopped in two times on separate days and they had no donuts……. Place is new and looks nice but is a joke.
Atmosphere: 4
Food: 1
Service: 1
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