Cold Stone Creamery

I had a very disappointing experience at this Cold Stone. After waiting in line for a long time, when it was finally my turn, the male server ignored me and asked the people behind me to order instead. At first, I thought maybe they were with the family in front of me, so I waited patiently. But then, when a female server came over, she also skipped me and went directly to the people behind me. Even when the customer behind me politely offered to let me go first, the server still didn’t acknowledge me or apologize, she simply continued with their order.

I felt completely overlooked and disrespected. I ended up leaving without ordering because arguing seemed pointless. I’m not sure why this happened, but as an Asian customer, I can’t help but wonder if that played a role. Either way, it was a very unpleasant experience, and I won’t be coming back.

amazing customer service 24/7 and the icecream is always made fresh and fast, the icecream is always so delicious i will always come get icecream here forever. best icecream spot on long island

Horrible customer service. Might be discriminatory against people of color . My black people don't come here. I watched this man treat a white family with respect and dignity and treated me horribly with my kids ! Very uncomfortable please do not support !

Coldstone is one of my favorite sweet treats. The customer service here is great and the ice cream is so delicious. Definitely a five star experience.

This is arguably the best ice cream shop in Suffolk County, and certainly the top Cold Stone location. The staff are exceptionally friendly and patient. I recently purchased an ice cream cake for an event, and when I encountered some issues with it the following day, the management team, specifically Azhar, handled the situation very professionally. He went above and beyond by providing a replacement cake upon our departure. Such attentive management fosters customer loyalty. The team demonstrates strong leadership, which contributes to a positive working environment. The location is clean and well-organized, and all items we ordered were fresh and presented carefully. I highly recommend this establishment.

Staff is very friendly and order is always correct with no issues. Normal few minute wait when there’s a line since everything is freshly made. Great experience always

Placed an order for 4 large sized ice creams i live 3 minutes away and when I came for pick up all the ice creams were completely melted literally pouring out of the sides of the cups.....

This is my first time trying cold stone in this location and the employees were so friendly and store looks so clean and the service is fast i got chocolate devotion which was really delicious. all tho the management was very good, must visit this place absolutely worth it.

Amazing Friendly Service The manager is very nice and friendly and accommodating offers samples very good thank you Azhar for you kindness love you all

Amazing store, so friendly atmosphere, best quality

i know an autistic employee when i see one...he was a bit off then others tho shouldnt be working this field in my opinion...food was good tho

I love cold stone the best

There are 5 people working inside but I waited 25 minutes for an ice cream, someone should take care of this place.

Atmosphere: 1

Food: 1

Service: 1

Let me just say the guy who made our ice cream was very sweet and respectful.
Not only did the manager of this store have an attitude that showed she couldn’t be bothered to be there, but she had two instances where my anger was boiling.
1) finding out the pistachio ice cream was BAD (staff tested it too) she decided to argue saying “that’s how it’s supposed to taste” when everyone who tasted it said they could taste the chemical and flavor in it. My gf’s throat was burning from it.
2) when being asked about a military discount for two separate orders from the same family (one for there one for takeout) she replied “you want another one from us” with the rudest attitude and face. Keep in mind this family has 3 kids and they’re so respectful and kind (they are my family as well).

BEYOND disrespectful and truthfully they need new management. Will not be returning to this location ever again.

Not tryna be a Karen, but the employee that made our ice cream was first off giving us a slight attitude, and then proceeded to cheap us out of our ice cream and fill our cups only about halfway. Everyone else we saw had their cup filled to the top of the lid. Once again not trying to be that guy but respectfully I’m paying too much money for this to get an undersized portion.

Atmosphere: 2

Food: 3

Service: 1