I ordered an ice cream cake and asked for a simple message to be written on it. Not only did they write it messy and sloppy, but it looked nothing like what I asked for — I even showed them exactly what I wanted.
When I politely asked if they could fix or rewrite it, they completely refused. No apology, no offer to help, not even a refund. I asked to speak to the manager, and instead of assisting me, she literally just walked away and ignored me.
I’ve never had such unprofessional and disrespectful service. Definitely won’t be coming back. Save yourself the trouble and go somewhere else that actually cares about their customers.
Sasha
Google says they close at 11 on Saturday. Raced over there and arrived shortly after 10:50 only to find the door already locked, and the woman in the lobby just standing there and walked away. Waste of my time and gas.
Cuma Doğan
Very nice,good job guys 👌
Captain Chronic.
Nothing special nothing bad it's ice cream people. Enjoy
Janette Dill
They make the ice cream so delicious. Can you bring back the Lollapaloozas???
Jack Blas
lol the kid try his Best But the handwriting is funny and my mom enjoy it a lot bc he mistakenly put 49 instead of 46 but it was funny to me good customer service it made my day today definitely coming back for next bday
Atmosphere: 5
Food: 5
Service: 5
Kelly Wallace
Hazell a sweet person and great customer service helped me today with delivery to bring my nephew's a "back to school" treat of sundaes, buy 1 get one free. I bought 2 to get the 2 free sundaes for the parents, who are both teachers! She even put the boys names on the cups and grade! Thanks again??♀️?️?????????????
K Wa
Hazell a sweet person and great customer service helped me today with delivery to bring my nephew's a "back to school" treat of sundaes, buy 1 get one free. I bought 2 to get the 2 free sundaes for the parents, who are both teachers! She even put the boys names on the cups and grade! Thanks again🙋🏼♀️🕊️👼🏼👨🏼🏫👨🏼🏫📚📘🎒🏫🍨
Edwin Flores
The worst experience in customer service I have ever had, I definitely do not recommend it, I don't know how my cake will turn out but there are 2 guys in the branch whose only purpose is another charge... I asked them for help and they didn't give it to me !!!
This place is absolutely GHETTO. I came in for some ice cream 9/11/2023 @ 640 pm, there was a bunch of little kids running the shop behind the counter playing around with some of there friends that came to the shop. I asked for my ice cream, I paid and was given my ice cream. I asked for a bag I was told that they don’t usually give bags in the store. I asked for a spoon and was told they don’t normally give that stuff in the store as I was being laughed at. I took my ice cream and left with no napkin ( I guess they don’t give that either) They are extremely unprofessional, rude and racist (1 employee with the bonnet on) I called an hour later and asked to speak to a manager and was told they don’t have that either. I will be calling caravel corporate to make a complaint. This place needs to be shut down !
tom fontana
Went in at 9:40 for a pacifier flying saucer, all they had to do is ring me up told me they are closed because they are cleaning. Will never go there again.
Renato Acosta
really bad attitude from the guy working, rude and disrespectful
Dave Spotteck
Ordered a cake mix carvelanche and didn't have cake mix and had no idea what I was talking about. So I got sprinkles mixed into ice cream instead and paid same price....
Terrible service and rude staff.
I ordered an ice cream cake and asked for a simple message to be written on it. Not only did they write it messy and sloppy, but it looked nothing like what I asked for — I even showed them exactly what I wanted.
When I politely asked if they could fix or rewrite it, they completely refused. No apology, no offer to help, not even a refund. I asked to speak to the manager, and instead of assisting me, she literally just walked away and ignored me.
I’ve never had such unprofessional and disrespectful service. Definitely won’t be coming back. Save yourself the trouble and go somewhere else that actually cares about their customers.
Google says they close at 11 on Saturday. Raced over there and arrived shortly after 10:50 only to find the door already locked, and the woman in the lobby just standing there and walked away. Waste of my time and gas.
Very nice,good job guys 👌
Nothing special nothing bad it's ice cream people. Enjoy
They make the ice cream so delicious. Can you bring back the Lollapaloozas???
lol the kid try his Best But the handwriting is funny and my mom enjoy it a lot bc he mistakenly put 49 instead of 46 but it was funny to me good customer service it made my day today definitely coming back for next bday
Atmosphere: 5
Food: 5
Service: 5
Hazell a sweet person and great customer service helped me today with delivery to bring my nephew's a "back to school" treat of sundaes, buy 1 get one free. I bought 2 to get the 2 free sundaes for the parents, who are both teachers! She even put the boys names on the cups and grade! Thanks again??♀️?️?????????????
Hazell a sweet person and great customer service helped me today with delivery to bring my nephew's a "back to school" treat of sundaes, buy 1 get one free. I bought 2 to get the 2 free sundaes for the parents, who are both teachers! She even put the boys names on the cups and grade! Thanks again🙋🏼♀️🕊️👼🏼👨🏼🏫👨🏼🏫📚📘🎒🏫🍨
The worst experience in customer service I have ever had, I definitely do not recommend it, I don't know how my cake will turn out but there are 2 guys in the branch whose only purpose is another charge... I asked them for help and they didn't give it to me !!!
Atmosphere: 1
Service: 1
Worst Carvel on earth. Don’t bother.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This place is absolutely GHETTO. I came in for some ice cream 9/11/2023 @ 640 pm, there was a bunch of little kids running the shop behind the counter playing around with some of there friends that came to the shop. I asked for my ice cream, I paid and was given my ice cream. I asked for a bag I was told that they don’t usually give bags in the store. I asked for a spoon and was told they don’t normally give that stuff in the store as I was being laughed at. I took my ice cream and left with no napkin ( I guess they don’t give that either) They are extremely unprofessional, rude and racist (1 employee with the bonnet on) I called an hour later and asked to speak to a manager and was told they don’t have that either. I will be calling caravel corporate to make a complaint. This place needs to be shut down !
Went in at 9:40 for a pacifier flying saucer, all they had to do is ring me up told me they are closed because they are cleaning. Will never go there again.
really bad attitude from the guy working, rude and disrespectful
Ordered a cake mix carvelanche and didn't have cake mix and had no idea what I was talking about. So I got sprinkles mixed into ice cream instead and paid same price....
Nice Staff Great manager
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