I had a very disappointing experience at Arby's recently due to the behavior of an associate named Tim. From the moment I approached the counter, Tim was unprofessional and noticeably rude. His tone was dismissive, and he made me feel like I was inconveniencing him by simply placing an order. When I asked a clarifying question about the menu, he responded with visible irritation and impatience. This is not the level of customer service I expect from a national brand like Arby's. The food may have been fine, but the experience was soured by how I was treated. I hope this feedback is taken. seriously and that proper training and accountability measures are put in place to ensure respectful treatment of customers in the future.
Atmosphere: 1
Food: 3
Service: 1
Terri Parrow Botsford
Typical Arby's
Atmosphere: 5
Food: 5
Service: 5
Tim Jackson
Higher rating if they did online orders.
Atmosphere: 2
Food: 4
Service: 1
Bob LaBarre
The food was cold
Atmosphere: 4
Food: 1
Service: 4
Jennifer Van Dyne
I went through drivethru earlier. The employee was friendly and had excellent communication, and I left happy! I tried the jalapeño poppers with the bronco sauce and I’ll definitely be back for more! Originally went for a buffalo sandwich, curly fries and a chocolate shake, which were fire as always😋 thanks so much you guys!
Atmosphere: 5
Food: 5
Service: 5
Rachelle Williams
Small ass sliders for close to 5$ and peice ... I got 6 of them and everyone of them were just thrown together unevenly wrapped and squished into the bag. The cheese is Not the same it tastes almost rubbery .. growing up Arby's was the best place ever for there curly fries and cheese .. I hadn't been there in yrs and couldn't wait to get some curly fries with cheese.. I was very disappointed
When I tell you I’ve never been more annoyed sent my man to Arby’s for some food and these employees had the audacity to sever use old food and fries image that and I had already called to complain about the food just to for both use to realize that parts of are sandwich are hard as a rock like a WASTE OF 35$
Ken Reed
We had to wait for our food and it wasn't hot or even warm when we received it. I'll never stop there again. I'd fire them all and start over with new employees
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Double Roast Beef, Roast Beef
Phyllis Fickett
Today was the 2nd time in less than 14 days I got a bad meal from arby's .Last week it was a reuben, the bread was sogging, the sandwich was not fresh. Today the fish was the same way. I have bought meals there for decades, why is the food no longer fresh?
Atmosphere: 3
Food: 1
Service: 3
Tari Nolan
I placed an order on the app. I couldn't figure out how to order cheese sauce. So I placed my order. I went inside and ordered my cheese sauce and grabbed my sandwich which was waiting for me. The cashier accused me of stealing. I will never again come here.
J Money
I'm all about giving handicapped people jobs but don't put the whole staff on at once.
asked for horsey...never received
Food was cold
Atmosphere: 3
Food: 2
Service: 4
Friendly staff and clean store!
Atmosphere: 5
Food: 5
Service: 5
Never had a bad experience eating eat
Atmosphere: 5
Food: 5
Service: 5
I had a very disappointing experience at Arby's recently due to the behavior of an associate named Tim. From the moment I approached the counter, Tim was unprofessional and noticeably rude. His tone was dismissive, and he made me feel like I was inconveniencing him by simply placing an order. When I asked a clarifying question about the menu, he responded with visible irritation and impatience.
This is not the level of customer service I expect from a national brand like Arby's. The food may have been fine, but the experience was soured by how I was treated. I hope this feedback is taken. seriously and that proper training and accountability measures are put in place to ensure respectful treatment of customers in the future.
Atmosphere: 1
Food: 3
Service: 1
Typical Arby's
Atmosphere: 5
Food: 5
Service: 5
Higher rating if they did online orders.
Atmosphere: 2
Food: 4
Service: 1
The food was cold
Atmosphere: 4
Food: 1
Service: 4
I went through drivethru earlier. The employee was friendly and had excellent communication, and I left happy! I tried the jalapeño poppers with the bronco sauce and I’ll definitely be back for more! Originally went for a buffalo sandwich, curly fries and a chocolate shake, which were fire as always😋 thanks so much you guys!
Atmosphere: 5
Food: 5
Service: 5
Small ass sliders for close to 5$ and peice ... I got 6 of them and everyone of them were just thrown together unevenly wrapped and squished into the bag. The cheese is Not the same it tastes almost rubbery .. growing up Arby's was the best place ever for there curly fries and cheese .. I hadn't been there in yrs and couldn't wait to get some curly fries with cheese.. I was very disappointed
Atmosphere: 2
Food: 1
Service: 3
Restaurantji Recommends
When I tell you I’ve never been more annoyed sent my man to Arby’s for some food and these employees had the audacity to sever use old food and fries image that and I had already called to complain about the food just to for both use to realize that parts of are sandwich are hard as a rock like a WASTE OF 35$
We had to wait for our food and it wasn't hot or even warm when we received it. I'll never stop there again. I'd fire them all and start over with new employees
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Double Roast Beef, Roast Beef
Today was the 2nd time in less than 14 days I got a bad meal from arby's .Last week it was a reuben, the bread was sogging, the sandwich was not fresh. Today the fish was the same way.
I have bought meals there for decades, why is the food no longer fresh?
Atmosphere: 3
Food: 1
Service: 3
I placed an order on the app. I couldn't figure out how to order cheese sauce. So I placed my order. I went inside and ordered my cheese sauce and grabbed my sandwich which was waiting for me. The cashier accused me of stealing. I will never again come here.
I'm all about giving handicapped people jobs but don't put the whole staff on at once.
Atmosphere: 3
Food: 5
Service: 1
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