Cracker Barrel Old Country Store
8400 Pardee Rd, Cicero
(315) 698-4311
Recent Reviews
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Maybe it was just one of them days. Our first time was phenomenal, which is why we went back. The second time, not so much.
The manager brought out our food. There was no steak knife on the table or brought out with it, so I asked for one. Waited about 10 minutes before we asked again. (Not because we wanted to wait but because they were so distracted or focused on so many things, one couldn't get their attention) when he finally remembered he brought it out and apologized, but then blamed it on the server saying he told her to get us one. When the server finally came to check on us, she apologized for the knife but then turned around and blamed it on the manager who "should have brought it out with the meal." It wouldn't have been a big deal until no one decided to take accountability and began blaming it on the other.
To top it off, my food was overcooked: steak was tough and dry, corn had that mushy squeaky texture from when it's cooked too long. We asked for biscuits and gravy, they brought us out a basket of biscuits with a small side of gravy... (we were confused with this one)
Be mindful if you have more than the generic allergies to food. Their allergy menu only covers the basics. Store is hard to maneuver through to get to the restaurant cause it's overcrowded with retail.
Wheelchair accessibility: Has it but the store part is so crowded with retail it's hard to maneuver to get through to the restaurant
Atmosphere: 5
Food: 2
Service: 3
This is not the Cracker Barrel we all knew & loved. The prices are higher, as are most places. BUT the portions are reduced & the quality is horrible.
As an example, 100% maple syrup is now 100% natural syrup - 50% maple, 50% sugar cane.
This was the case with all of our food. The quality was very cheap & you tasted the difference.
I will never go back to another Cracker Barrel.
Atmosphere: 4
Food: 1
Service: 1
I ordered to go and first and foremost I was treated like a criminal when I picked up my order, I was required to show my ID even though I gave my name then they said I had to wait so the could confirm I paid which I prepaid and gave a tip. I asked for a burger medium well and it was well done, bun was soggy and no bacon plus they gave me mustard that was old.
Food: 1
Service: 1
Always a great place to grab a bite eat. Last visit, I had a portion of food that was cold; this was quickly remedied when brought to our server's attention.
Wheelchair accessibility: Easy to get around when pushing a wheelchair.
Atmosphere: 4
Food: 4
Service: 5
It's very sad the food has gotten so bad.
Atmosphere: 5
Food: 1
Service: 5
The food was spectacular but I left with a very grumpy boyfriend because they had NO Pokémon cards. Next time, I will be leaving him here.
Atmosphere: 4
Food: 4
Service: 4
They don't have omelettes!?!?
Atmosphere: 5
Food: 5
Service: 5
Good family restaurant, very affordable meal, they have a menu for food allergies to check. The decor is interesting and the boutique aspect Wow! Congratulations to the buyer, it is very well chosen. We were able to sleep in our RV in complete safety and tranquility. Thank you for allowing us this. We are Canadian friends hoping to remain so.
Dietary restrictions: No dairy products.
Atmosphere: 5
Food: 4
Service: 4
Customer service wasn't good. My server was Mark W - Table 212. Server had a attitude when i ask him to repeat his drink menu he said "I SAID WHAT THE DRINKS WAS" at that point i started to ask for a new waiter, My cup of coffee was cold and i was never offered a second cup. My Pancakes was mushy in the middle.
Atmosphere: 5
Food: 3
Service: 3
Good Food, great service and perfect location. Far enough away from my Girlfriend's House that her Husband can't find us.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
The southern fried chicken was overcooked. I have ordered it many times before and it was very good. I was not charged for the meal.
Atmosphere: 4
Food: 2
Service: 5
The food is always very good but we waited over 30 minutes for our food. The restaurant was a bit chilly.
Parking: There is plenty of parking.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Chicken Fried Chicken Macaroni and Cheese Mashed Potatoes, The Cracker Barrel's Country Boy Breakfast, Corn Muffins
We so love when we are in the area of a Cracker Barrel! The food is amazing and staff are so friendly! Prices are great too and so many options!
Family friendly , great atmosphere,love the options in the store and dining room… the store takes me back to my childhood… great memories..
Kid-friendliness: The waitress we've had twice she's wonderful so knowledgeable and friendly.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Fried Chicken
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