The counter that they make your food on is absolutely disgusting. Looks like they haven’t even cleaned it since the night before. They give you attitude when they get your order wrong not to mention you go inside and wait 10 minutes to even have then bat an eye at you. I ordered the simple stuffed bagel minis and a coffee only to have cheese all over the wrapper of my food when I did not order anything with cheese.
Atmosphere: 1
Food: 1
Service: 1
April Roberts
Slowest service, I had to leave after waiting 10 mins after I paid. Still had 2 cars in front of me and they were averaging almost 5 mins a car
Atmosphere: 3
Food: 3
Service: 1
Mary Conroy
This morning we ordered a coffee cake muffin and a pumpkin muffin. The coffee cake muffin was very good as always. The pumpkin muffin had no trace of pumpkin. It was not the usual color, flavor or consistency. Huge disappointment!!! Additionally my coffee decaf coffee was not hot.
Atmosphere: 3
Food: 1
Service: 4
Jeffrey Quick
Laughable how slow and incompetent the staff is at this location. About 7 people working, however god forbid you go inside. The workers inside of Dunkin’ Donuts locations along with McDonald’s only care about the drive thru. I placed an online order 40 minutes ago, app told me it was ready. I show up inside the store all the associates are in the back, all 7 of them see me walk in and continue to ignore me. Then I tell them the name of my order (after waiting nearly ten mins for someone to walk over) and the lady looks down and the machine that spits out to go orders and rips my receipt fresh off the machine. NO ONE EVEN LOOKED AT IT YET UNTIL THAT MOMENT. incompetent derelicts is all fast food joints can find anymore. Overworking and underpaying their employees and they tell them to ignore customers who actually take the time to park their cars because god forbid someone doesn’t want to eat inside their cars.
Atmosphere: 1
Food: 1
Service: 1
Kimberly F
There was a female staff member bullying the man making the food orders. Degrading him for taking too long to make the orders and telling him they wouldn’t get tips because he was slow. Deciding not help him but put him down. It was so sad to see a grown woman act that way in a workplace — especially in front of customers.
Atmosphere: 1
Food: 4
Service: 1
KayEllar
Dunkin' across from Wal-Mart in Cicero is consistently the best. They are efficient, really nice and get the order right!
Atmosphere: 5
Food: 5
Service: 5
Karen-Glenn Richardson
Dunkin' across from Wal-Mart in Cicero is consistently the best. They are efficient, really nice and get the order right!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Kimberly Stevens
Choose a different DD location! To many crabby old women work at this location!!! I have never been talked to more snotty then from the old bitties that work here, I know you're miserable, old and don't want to work but customer service is not your strong suit!
Service: 1
Ken Reymond
They had to make my sandwich different due to no sourdough bread. Then they forgot my hash browns. Had to go in the store where I was given 4 hash browns that were thrown in a bag. Also given dirty looks from the manager the whole time. Hey if you can't get a simple order right you might want to get a different job. Horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Dan Hill
Probably one of the worst Dunkin’s around the employees are rude as hell you can stand in the lobby for a half hour and not get noticed by anyone the only reason it has 2 stars is because some of the employees are nice but the rest of them acted like they own the
I absolutely love this Dunkin. The only reason I'm doing 4 ⭐ is my morning regular works are the best, but when there off I get 2 new girls not sure if names but have bottoms of hair dyed. I get my same order every morning for years. When you get a ice coffee and ask for sugar you can still see the sugar at the bottom of your (Clear) cup. So when I ask for extra sugar even though they stir quickly 3 times it's still there. I had nothing in my cup straight ice coffee. So I ask them at drive thru can you plz add sugar thee is none in here. She said I did put sugar in I said nope you would see it she goes I stirred it. I said can you plz just add more sugar. Still nothing so I go in and hear them talking about me as I'm waiting to return my plain coffee that I asked for Xtra sugar. Girls saying I added sugar and she was like no add sugar. I told her I stirred it up seriously. So I just so happened to be given the "Manager" and I said I'm glad I'm the talk of the hour can I have a new coffee and I explained my order, Mind you that's all I said and she goes they aren't talking about you. Well then I'm the only one who didn't get sugar in the coffee cause the order in front of my was just food. Needless to say 2 young girls and manager were very unprofessional and the manager needs training in additude classes. Very rude!!
Atmosphere: 2
Food: 4
Service: 4
maryjane becker (Mj)
Amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Shana Shanahan
It’s a good enough Dunkin. The food/doughnut part of the order is always forgotten when I do a mobile order and go in to pick up. So I have to ask for it and wait. But the staff is nice. Music is too loud.
Atmosphere: 2
Food: 2
Service: 4
Faith
I literally go through almost every weekday recently the older woman with shoulder length hair cut always at the window. Never gives me back my change ? It’s happened like twice before and it was just coins so I wasn’t too worried about it. This time it was a bill I didn’t get back… I didnt say anything it was only a dollar BUT to just keep it is very unsettling. I won’t be coming back unfortunately
The counter that they make your food on is absolutely disgusting. Looks like they haven’t even cleaned it since the night before. They give you attitude when they get your order wrong not to mention you go inside and wait 10 minutes to even have then bat an eye at you. I ordered the simple stuffed bagel minis and a coffee only to have cheese all over the wrapper of my food when I did not order anything with cheese.
Atmosphere: 1
Food: 1
Service: 1
Slowest service, I had to leave after waiting 10 mins after I paid. Still had 2 cars in front of me and they were averaging almost 5 mins a car
Atmosphere: 3
Food: 3
Service: 1
This morning we ordered a coffee cake muffin and a pumpkin muffin. The coffee cake muffin was very good as always. The pumpkin muffin had no trace of pumpkin. It was not the usual color, flavor or consistency. Huge disappointment!!! Additionally my coffee decaf coffee was not hot.
Atmosphere: 3
Food: 1
Service: 4
Laughable how slow and incompetent the staff is at this location. About 7 people working, however god forbid you go inside. The workers inside of Dunkin’ Donuts locations along with McDonald’s only care about the drive thru. I placed an online order 40 minutes ago, app told me it was ready. I show up inside the store all the associates are in the back, all 7 of them see me walk in and continue to ignore me. Then I tell them the name of my order (after waiting nearly ten mins for someone to walk over) and the lady looks down and the machine that spits out to go orders and rips my receipt fresh off the machine. NO ONE EVEN LOOKED AT IT YET UNTIL THAT MOMENT. incompetent derelicts is all fast food joints can find anymore. Overworking and underpaying their employees and they tell them to ignore customers who actually take the time to park their cars because god forbid someone doesn’t want to eat inside their cars.
Atmosphere: 1
Food: 1
Service: 1
There was a female staff member bullying the man making the food orders. Degrading him for taking too long to make the orders and telling him they wouldn’t get tips because he was slow. Deciding not help him but put him down. It was so sad to see a grown woman act that way in a workplace — especially in front of customers.
Atmosphere: 1
Food: 4
Service: 1
Dunkin' across from Wal-Mart in Cicero is consistently the best. They are efficient, really nice and get the order right!
Atmosphere: 5
Food: 5
Service: 5
Dunkin' across from Wal-Mart in Cicero is consistently the best. They are efficient, really nice and get the order right!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Choose a different DD location! To many crabby old women work at this location!!! I have never been talked to more snotty then from the old bitties that work here, I know you're miserable, old and don't want to work but customer service is not your strong suit!
Service: 1
They had to make my sandwich different due to no sourdough bread. Then they forgot my hash browns. Had to go in the store where I was given 4 hash browns that were thrown in a bag. Also given dirty looks from the manager the whole time. Hey if you can't get a simple order right you might want to get a different job. Horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Probably one of the worst Dunkin’s around the employees are rude as hell you can stand in the lobby for a half hour and not get noticed by anyone the only reason it has 2 stars is because some of the employees are nice but the rest of them acted like they own the
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
I love the people here but depending on the time of day your drinks and food can either be perfect or they mess up whether your drink was hot or
Atmosphere: 5
Food: 3
Service: 1
Recommended dishes: Coffee Roll, Munchkins Donut Hole Treats
I absolutely love this Dunkin. The only reason I'm doing 4 ⭐ is my morning regular works are the best, but when there off I get 2 new girls not sure if names but have bottoms of hair dyed. I get my same order every morning for years. When you get a ice coffee and ask for sugar you can still see the sugar at the bottom of your (Clear) cup. So when I ask for extra sugar even though they stir quickly 3 times it's still there. I had nothing in my cup straight ice coffee. So I ask them at drive thru can you plz add sugar thee is none in here. She said I did put sugar in I said nope you would see it she goes I stirred it. I said can you plz just add more sugar. Still nothing so I go in and hear them talking about me as I'm waiting to return my plain coffee that I asked for Xtra sugar. Girls saying I added sugar and she was like no add sugar. I told her I stirred it up seriously. So I just so happened to be given the "Manager" and I said I'm glad I'm the talk of the hour can I have a new coffee and I explained my order, Mind you that's all I said and she goes they aren't talking about you. Well then I'm the only one who didn't get sugar in the coffee cause the order in front of my was just food. Needless to say 2 young girls and manager were very unprofessional and the manager needs training in additude classes. Very rude!!
Atmosphere: 2
Food: 4
Service: 4
Amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
It’s a good enough Dunkin. The food/doughnut part of the order is always forgotten when I do a mobile order and go in to pick up. So I have to ask for it and wait. But the staff is nice. Music is too loud.
Atmosphere: 2
Food: 2
Service: 4
I literally go through almost every weekday recently the older woman with shoulder length hair cut always at the window. Never gives me back my change ? It’s happened like twice before and it was just coins so I wasn’t too worried about it. This time it was a bill I didn’t get back… I didnt say anything it was only a dollar BUT to just keep it is very unsettling. I won’t be coming back unfortunately
Atmosphere: 1
Food: 3
Service: 1
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