Moe's Southwest Grill
5663 Cir Dr E, Cicero
(315) 214-0130
Recent Reviews
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Every time I come here everybody goes above and beyond! John especially is always super kind and very helpful! He even offered to make fresh salsa one time because the batches were very soupy! He made my experience great! Thanks John keep being a great worker!
Atmosphere: 5
Food: 5
Service: 5
Top Notch service. Ordered tofu nachos which I know is probably not ordered often- the staff member working took the time to make fresh tofu that was grilled to perfection. Was apologetic and kind about the wait which I was not upset with but he went out of his way to make it a great experience.
The meal was delicious!
Atmosphere: 5
Food: 5
Service: 5
Tasted very good! and Adrianna was very sweet!
Food: 5
Lovely staff working tonight! they were busier than i expected for a thursday night, however, they were friendly, efficient and worked together really well compared to previous experiences, not to mention my food was great and the chips were nice and salty. great job management and crew, i will be back!!!
Atmosphere: 5
Food: 5
Service: 5
I think it was Anthony and Jacob working. Whoever it was that made my food and cashed me out did great with providing me customer service. Very kind and helpful
Atmosphere: 4
Food: 4
Service: 5
The 2 gentlemen working were busting their behinds with to go orders and still managed to deliver amazing service!!!! Andy and Jeremy got it going on!!!!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
We did take out and some of our order was missing. Food that we received was very good.
Atmosphere: 5
Food: 5
Service: 4
I’m really not sure what happened to this Moe's location over the years. It used to have a steady flow of traffic, happy (and welcoming employees), and burritos for a decent price. After stopping in a few years later, it’s turned into the complete opposite. We walked in and got no greeting or acknowledgment, there was barely anyone there, 3 employees, and it took 5-10 minutes for anyone to start our order and we were the only ones in line. The portions are so much smaller, and they charged us for the white meat chicken which is a $1 up charge per burrito (yes we could have said something but realized it after the fact and it wasn’t worth the hassle). It was $38 for
2 burritos, 1 with extra meat and 2 standard (not large) drinks. The rice also wasn’t cooked all the way. It was semi-hard and chewy. I believe a couple of others complained about it. The employees all looked young and new but they were friendly. It just seems like this location needs a new manager that cares about its success. That’s probably hard to find considering Moe’s doesn’t even seem to pay a living wage. There’s so much room for improvement but it doesn’t seem like anyone really cares?
Atmosphere: 2
Food: 2
Service: 2
Waited 30 minutes and counting for a 50 dollar order of two bowls and a burrito horrible service
Atmosphere: 2
Food: 2
Service: 1
I’ve noticed the portions at this Moe’s shrinking over the last year or two, but this past week it reached a level that was absolutely ridiculous. I paid $17 for a burrito with extra chicken, and what I got was such a tiny amount that I honestly laughed when I opened it. It was significantly smaller than what Moe’s used to serve in the kids’ burrito for my seven-year-old nephew. That can’t possibly be the official corporate standard, because it was just silly.
Meanwhile, other Moe’s locations and Chipotle consistently give atleast three times the amount of meat for less money. Here, customers are left paying more and more while getting less and less. I’ve always liked Moe’s, but at this point, it feels like you’re paying premium prices for kids’-meal portions, and that just doesn’t make sense.
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
Ordered $80 worth of food through the Moe’s app for pickup and was really disappointed. Both bowls had very little meat, one had the wrong rice, and several items were missing completely—a $5 taco, a $5 cup of queso, and various sauces. To make it worse, I even tipped ahead.
The whole point of ordering through the app is convenience, but instead I got shorted and frustrated. Do I really need to open every single container in the restaurant just to make sure the order is correct? For the amount spent, this should not be happening.
Definitely a poor experience, and not worth repeating unless they step up accuracy and quality.
Atmosphere: 1
Food: 2
Service: 1
Great! Clean and Nice!
Atmosphere: 5
Food: 5
Service: 5
Ordered a homewrecker bowl. Bearly any rice. Had topping on it i did not want or ask for. What happened to the queso its an orange color now it used to be white. Never order delivery again.
Atmosphere: 1
Food: 1
Service: 1
I remember the days when Moe’s Monday would fill you up for $8 after taxes. Now it’s closer to $15 nearly doubled and you get less meat/toppings. If you want to add a side of queso you’re closer to $20 after taxes lol. Not to mention the app, give you an option to use it as a guest (bc it logs you out every time you close the app if you sign in) but instead of allowing you to view as a guest it being you right back to the login screen lol. All my old points are now useless because the app just will not connect to my old account which went thru Facebook. Just get error now. I have since started making my own meals at home and am saving hundreds each month. Everything has gone downhill and now unfortunately Moe’s has joined them. Not to mention I never got the birthday free burrito either. The app stinks, the food now stinks.
Atmosphere: 2
Food: 1
Service: 1
Inconsistent food, constant new staff and so slow. They also don’t participate in the national chain deals. Worth the drive to go to another location.
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