04/22/2024 at 9:40pm I purchased a #3 and that is supposed to come with bacon and on top of that I ordered spicy. I got a regular sandwich no bacon and not spicy. Paid for bacon and spicy, got ripped off. Asked staff nicely to fix it when I went inside and got told to basically screw off. I come here every Tuesday at this time and it’s disappointing to be disrespected like this. I will likely be going somewhere else for my Tuesday cravings.
Edit 8/25/25
Came to give them another try and food was cold as Ice. So sad
Atmosphere: 1
Food: 3
Service: 1
Paradise Recording
Unprofessional as hell! Literally waited almost 15 minutes while half the staff is out in the car smoking just for someone to finally come to the window and act confused like she didn't know what I was waiting for. The food yup you guessed is old hard as rock and stale. Why does every popayes in Syracuse suck? I figured this one since being in cicero would be way better with more professional employees, but nope. Syracuse fast food is trash.
Atmosphere: 1
Food: 1
Service: 1
Brooke Marshall
I normally love Popeyes however, at this location and as of five minutes ago I don’t think I will be coming back . The service was absolutely terrible , the man who took our order couldn’t even speak English and I explained in detail the entire order and after paying and looking at the receipt it wasn’t correct so after ten minutes of trying to get his attention I explained the mix up and that I needed the other two Sandwich’s he only rang up the one and walked away and I had to then wave over another worker to again ring me up for yet another sandwich. Not once did the gentleman say sorry or try to fix the mistakes and then watched him slamming a stapler and being very rude.
Atmosphere: 1
Food: 3
Nimi Art
I recently ordered lunch from Popeyes and I must say, I was very impressed. The food was absolutely delicious—fresh, flavorful, and cooked to perfection. What made the experience even better was their excellent service. The staff was polite, quick, and made sure everything was just right. I truly appreciate both the quality of the food and the professionalism of the service. I highly recommend Popeyes to anyone looking for a tasty meal with great service.
Atmosphere: 5
Food: 5
Service: 5
Anne Pandian
I placed an order through the app for 4 items. I had two coupons for free items (an incentive for trying Popeyes for the first time) that I applied to my order and bought two items at full price. When I got to Popeyes two minutes later, they were closed and no one was there. Needless to say, I didn’t get my food. Popeyes refuses to refund me what I paid, but offered me a coupon for two of the four items I was supposed to get. The worst part is the charge to my card was pending until after customer service got back to me about the order, which is when they pushed the charge through to compete it. This was my first ever order with Popeyes and my last.
Atmosphere: 1
Food: 1
Service: 1
jeannie
Do not believe them. Awful service, every time I go and this is a new location in Cicero. They tell you ten minutes but it’s more, I’ve learned this through experience having been to the Mattydale location. I went to the new Cicero location in hopes it would have better service. Wrong. Waited 4 minutes as the only car in the drive thru, he said “give me a second”!!! Finally gave my order, he says, pull up without giving me a total, I pull up he says it’ll be ten minutes. I drove away. It’s unfortunate that these franchise owners think they can run this type of business and have no idea what it really entails and the brand suffers. Popeyes has pretty good chicken but y’all need to vet the owners you partner with.
Please do not be condescending, *” we know waiting isn’t fun” In us, we have what is called fast food, you throw the food in a box and hand it out a window, not hard. If I wanted to wait 15 minutes I would go to a restaurant sit down and have someone bring it to me on a plate. Just stop with the AI generated responses.
Atmosphere: 1
Food: 1
Service: 1
Rose
What is the point in ordering ahead of time if I’m told I need to wait because they just dropped the chicken. ( they said about 12 minutes) actual time about 15. I ordered about a half hour ahead of time. It was not busy. No cars ahead of me and only one other order waiting in the parking lot. Will not be coming back. The food itself was good but not worth having to wait after planning ahead , trust the reviews. They are accurate. This was Sunday night around 8:20pm
Atmosphere: 1
Food: 4
Service: 1
Jeremy Kelley
I never gone there, because it's in a military zone.
Atmosphere: 1
Food: 1
Service: 1
Pete Doesitmatter
Nice and quiet mid-afternoon that I was ordering. Customer service was exceptional. Food came up very quickly and it was excellent for a decent price.
Atmosphere: 5
Food: 4
Service: 5
Helene
Waiting 20 min in parking lot for the wrong order.
The. Absolute. Worst. Ordered a 5 piece blackened tenders and this establishment served me 2.5 strips cut in half. I didn’t spend $17 for struggle strips! I’m not sure why Popeyes in CNY is so horrible; it’s been a go to for years in the south before we relocated.
Atmosphere: 1
Food: 1
Service: 1
Ashley Tomkinson
We got old fries and my chicken sandwich was….questionable. It took around 20 minutes to get our food as well and I’m probably going to get sick later from eating it. Also their AC is busted and was literally leaking into the dining area with no cation sign. Get this location more staffing and new management, it’s unacceptable
Atmosphere: 1
Food: 1
Service: 1
spider91 fc
Insane prices. 15 dollars for 3 tenders. Good food but seriously. Get real. Waiting to see poppies go out of business after this. The once forgotten price gouger. KFC is My chicken spot after this. Same food. Same chicken.
Brandon Gomez
Horrible place they literally don’t care I ordered my food and got chicken that wasn’t fully cooked they forgot all the sides that where ordered sauce all over in the bag lucky I don’t take this shit back and throw it at them.
Atmosphere: 1
Food: 1
Service: 1
Jesse Monette
Service was good , but the food was subpar for the price.
04/22/2024 at 9:40pm I purchased a #3 and that is supposed to come with bacon and on top of that I ordered spicy. I got a regular sandwich no bacon and not spicy. Paid for bacon and spicy, got ripped off. Asked staff nicely to fix it when I went inside and got told to basically screw off. I come here every Tuesday at this time and it’s disappointing to be disrespected like this. I will likely be going somewhere else for my Tuesday cravings.
Edit 8/25/25
Came to give them another try and food was cold as Ice. So sad
Atmosphere: 1
Food: 3
Service: 1
Unprofessional as hell! Literally waited almost 15 minutes while half the staff is out in the car smoking just for someone to finally come to the window and act confused like she didn't know what I was waiting for. The food yup you guessed is old hard as rock and stale. Why does every popayes in Syracuse suck? I figured this one since being in cicero would be way better with more professional employees, but nope. Syracuse fast food is trash.
Atmosphere: 1
Food: 1
Service: 1
I normally love Popeyes however, at this location and as of five minutes ago I don’t think I will be coming back . The service was absolutely terrible , the man who took our order couldn’t even speak English and I explained in detail the entire order and after paying and looking at the receipt it wasn’t correct so after ten minutes of trying to get his attention I explained the mix up and that I needed the other two Sandwich’s he only rang up the one and walked away and I had to then wave over another worker to again ring me up for yet another sandwich. Not once did the gentleman say sorry or try to fix the mistakes and then watched him slamming a stapler and being very rude.
Atmosphere: 1
Food: 3
I recently ordered lunch from Popeyes and I must say, I was very impressed. The food was absolutely delicious—fresh, flavorful, and cooked to perfection. What made the experience even better was their excellent service. The staff was polite, quick, and made sure everything was just right. I truly appreciate both the quality of the food and the professionalism of the service. I highly recommend Popeyes to anyone looking for a tasty meal with great service.
Atmosphere: 5
Food: 5
Service: 5
I placed an order through the app for 4 items. I had two coupons for free items (an incentive for trying Popeyes for the first time) that I applied to my order and bought two items at full price. When I got to Popeyes two minutes later, they were closed and no one was there. Needless to say, I didn’t get my food. Popeyes refuses to refund me what I paid, but offered me a coupon for two of the four items I was supposed to get. The worst part is the charge to my card was pending until after customer service got back to me about the order, which is when they pushed the charge through to compete it. This was my first ever order with Popeyes and my last.
Atmosphere: 1
Food: 1
Service: 1
Do not believe them. Awful service, every time I go and this is a new location in Cicero.
They tell you ten minutes but it’s more, I’ve learned this through experience having been to the Mattydale location.
I went to the new Cicero location in hopes it would have better service.
Wrong. Waited 4 minutes as the only car in the drive thru, he said “give me a second”!!!
Finally gave my order, he says, pull up without giving me a total, I pull up he says it’ll be ten minutes.
I drove away. It’s unfortunate that these franchise owners think they can run this type of business and have no idea what it really entails and the brand suffers.
Popeyes has pretty good chicken but y’all need to vet the owners you partner with.
Please do not be condescending,
*” we know waiting isn’t fun”
In us, we have what is called fast food, you throw the food in a box and hand it out a window, not hard.
If I wanted to wait 15 minutes I would go to a restaurant sit down and have someone bring it to me on a plate. Just stop with the AI generated responses.
Atmosphere: 1
Food: 1
Service: 1
What is the point in ordering ahead of time if I’m told I need to wait because they just dropped the chicken. ( they said about 12 minutes) actual time about 15. I ordered about a half hour ahead of time. It was not busy. No cars ahead of me and only one other order waiting in the parking lot. Will not be coming back. The food itself was good but not worth having to wait after planning ahead , trust the reviews. They are accurate. This was Sunday night around 8:20pm
Atmosphere: 1
Food: 4
Service: 1
I never gone there, because it's in a military zone.
Atmosphere: 1
Food: 1
Service: 1
Nice and quiet mid-afternoon that I was ordering. Customer service was exceptional. Food came up very quickly and it was excellent for a decent price.
Atmosphere: 5
Food: 4
Service: 5
Waiting 20 min in parking lot for the wrong order.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The. Absolute. Worst.
Ordered a 5 piece blackened tenders and this establishment served me 2.5 strips cut in half. I didn’t spend $17 for struggle strips! I’m not sure why Popeyes in CNY is so horrible; it’s been a go to for years in the south before we relocated.
Atmosphere: 1
Food: 1
Service: 1
We got old fries and my chicken sandwich was….questionable. It took around 20 minutes to get our food as well and I’m probably going to get sick later from eating it. Also their AC is busted and was literally leaking into the dining area with no cation sign. Get this location more staffing and new management, it’s unacceptable
Atmosphere: 1
Food: 1
Service: 1
Insane prices. 15 dollars for 3 tenders. Good food but seriously. Get real. Waiting to see poppies go out of business after this. The once forgotten price gouger. KFC is My chicken spot after this. Same food. Same chicken.
Horrible place they literally don’t care I ordered my food and got chicken that wasn’t fully cooked they forgot all the sides that where ordered sauce all over in the bag lucky I don’t take this shit back and throw it at them.
Atmosphere: 1
Food: 1
Service: 1
Service was good , but the food was subpar for the price.
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