While I was in Pizza Hut, I continue to listen to a manager by the name of Alicia, talking crap to other employees about fellow employees. I found this to be very disrespectful and unprofessional. I don't know how she is the manager
Atmosphere: 1
Food: 1
Service: 1
Cassandra Holley
You know for a restaurant that hasn’t been open that long and already giving people food poisoning it’s pretty sad I’ve been a cook for 15 years and as someone who prepares food for the public you guys made me violently ill it truly sickens me that you guys hire people who don’t care yall owe me 2 days of work do better if you wanna serve food to the public this is just unacceptable
Atmosphere: 1
Food: 1
Service: 2
Talon Hauser
I haven't been to a pizza hut in 3years and the pizza was how I remembered it I love the bread sticks and the pizza was good And the service was very good I love pizza hut
Atmosphere: 5
Food: 5
Service: 5
Brendan Dolan
Fantastic food, even an hour later.
Atmosphere: 4
Food: 5
Service: 4
CPS computes
We went to the newly opened Pizza Hut for dinner the other day. We were hoping for a bit of nostalgia since the outside of the building looked pretty much the same. Unfortunately upon entering we noticed that the interior was not as character filled as it was as well as there was no buffet etc, traditional booths were gone. We ordered chicken wings, a bigger pizza, as well as a pasta with Alfredo sauce. Unfortunately the pizza the crust was very hard kind of cardboardy with no real chew to it. The sauce had little to no flavor and there was only about half as much cheese as should have been on a pizza. Nothing like a Pizza Hut pizza should be. The chicken wings were not bad but unfortunately they seem to bother and caused bathroom issues the next day for the person who ate them. The pasta also was unfortunately flavorless. In a way I wish we ordered a regular pizza to see if maybe it was just the New Yorker was made poorly but everything else added up to a very dismal meal. The service itself was very good, the girls came and checked on us and refilled drinks often. Another annoyance is the phone which has the ringer on high 6 ft away from where you're sitting trying to eat. So it scares the hell out of you every time you start eating. I don't know what to say about the traditional pizza, I pray they at least make that right. I. The end we spent $80 for a nostalgic taste that taste poorly and caused severe distress for another family member. Given me atmosphere and all the things I've stated as well as the details of the material of the restaurant and quality of food I am not sure if this location will be able to remain open if it stays this way. After our experience I cannot see ordering or eating anything from here anytime soon. RIP classic pizza hut.
Atmosphere: 2
Food: 1
Service: 5
Scott Searles
Love this pizza hut. Good atmosphere and great service
Atmosphere: 5
Food: 5
Service: 5
Henry Port
We ordered 2my boxes. The wings were the worst I have ever eaten. The flavor was not there on the honey barbecue. The buffalo we're not even close. The pizza was like in the old day of pizza hut
Debra Moore
Everything was delicious as usual! And our server was very attentive and helpful
Atmosphere: 5
Food: 5
Service: 5
Amber Nissen
Ordered personal pan didn't come out in the pan but on a plate. Disappointed
I went in a few weeks ago with my husband to sit down and get dinner. We ordered the big dinner box and our niece Destiny waited on us. I barely get out these days because I have medical issues and Im in alot of pain but it was a good night for me so I decided to get out the house. I asked to sit at the half booth half table that happened to be next to the office. We ordered our food and then the main manager Alecia called her over to talk to her. I then heard her say something along the lines of "do you really hate me that much? Why the hell would you sit Shelley that close to me knowing I hate that woman?" I barely even know her but everytime I come into the restaurant she gives me dirty looks and runs the other way as if I have the plague. If shes saying these things loud enough for me to hear then I cant imagine what she says behind closed doors. I wasnt even allowed to come to the friends and family event prior to opening even though I have a couple friends and my niece working there all because Alecia said I wasnt allowed to come. I wont ever go back to that location, its sad that I have to elmira if I want pizza hut now. I feel uncomfortable and embarassed to even try going inside that building again, she has made it very clear that Im unwelcome
Atmosphere: 1
Food: 5
Service: 5
Ryan Smith
Food was good. The service was okay. But the atmosphere was like an old dive bar or something. Looked like it was pieced together with whatever pizza hut had leftover. Had rolls of paper towels for napkins on the tables. So safe to say not very fancy lol
The servers here are all druggys. They smell like weed and cigarettes. The place seems like a half way house. Very dirty. I will not visit this location again. It needs help and soon. My receipt was for a large pizza with 2 drinks from from 2 weeks ago (thats what we ordered) ... weird.. this place just felt so seedy... will close again with the way it's being ran and operated. Tell your servers to put on clean clothes and take a shower before work..
Atmosphere: 1
Food: 1
Service: 1
Noelle Hoaglin
The detail to customer service is severely lacking. Paying the amount you do for pizza today, and the management cannot deal in making the experience worthwhile. Placed a large order online, but I didn't have a chance to put in that I wanted it in an hour instead of immediately. I called as soon as I hit the button, when I realized my mistake, to have them make it closer to when I could pick it up. When I called, I was told that they could cancel the order and put it back in the system, but that I would not receive a refund for up to a week possibly and be recharged the large amount to be put back in. Or that they could cook it then and place it in the warmer to sit and dry out. They said otherwise it would get overlooked and missed. I asked if I could just call them in a half hour and remind them to start it, and they said nope either cancel and reorder or have it put in the warmer. You would think if you spend almost $100 they could find a way to make it work. It is sad how no one cares about customer service, and instead just about the money bottom line. I was so excited for this pizza hut to open back up, and I am sadly disappointed in how this business has returned. The staff is not the issue, I know they only do what they are told. But management is severely lacking in the ability to maintain a happy customer base.
Service: 2
Kevin Place
Ordered the meal deal(2 pizza, bread sticks and cinnabon, and the 2 for $7 each.) They have the choice of tavern crust, thin and crispy crust, or hand tossed crust. Tavern crust is thin and crispy crust, not much there at all and it was hard (like break a tooth on the crust hard.) Reminded me of a red barron frozen pizza the is overcooked. Medium hand tossed pizza Is basically a small about 8 inches across. Best thing was the the bread sticks and the cinnabons(tiny.) Spent $50 on 3 pizzas and 2 breadsticks and a cinnabons. I now remember sadly why pizza hut went out of business.
While I was in Pizza Hut, I continue to listen to a manager by the name of Alicia, talking crap to other employees about fellow employees. I found this to be very disrespectful and unprofessional. I don't know how she is the manager
Atmosphere: 1
Food: 1
Service: 1
You know for a restaurant that hasn’t been open that long and already giving people food poisoning it’s pretty sad I’ve been a cook for 15 years and as someone who prepares food for the public you guys made me violently ill it truly sickens me that you guys hire people who don’t care yall owe me 2 days of work do better if you wanna serve food to the public this is just unacceptable
Atmosphere: 1
Food: 1
Service: 2
I haven't been to a pizza hut in 3years and the pizza was how I remembered it I love the bread sticks and the pizza was good
And the service was very good
I love pizza hut
Atmosphere: 5
Food: 5
Service: 5
Fantastic food, even an hour later.
Atmosphere: 4
Food: 5
Service: 4
We went to the newly opened Pizza Hut for dinner the other day. We were hoping for a bit of nostalgia since the outside of the building looked pretty much the same. Unfortunately upon entering we noticed that the interior was not as character filled as it was as well as there was no buffet etc, traditional booths were gone. We ordered chicken wings, a bigger pizza, as well as a pasta with Alfredo sauce. Unfortunately the pizza the crust was very hard kind of cardboardy with no real chew to it. The sauce had little to no flavor and there was only about half as much cheese as should have been on a pizza. Nothing like a Pizza Hut pizza should be. The chicken wings were not bad but unfortunately they seem to bother and caused bathroom issues the next day for the person who ate them. The pasta also was unfortunately flavorless. In a way I wish we ordered a regular pizza to see if maybe it was just the New Yorker was made poorly but everything else added up to a very dismal meal. The service itself was very good, the girls came and checked on us and refilled drinks often. Another annoyance is the phone which has the ringer on high 6 ft away from where you're sitting trying to eat. So it scares the hell out of you every time you start eating. I don't know what to say about the traditional pizza, I pray they at least make that right. I. The end we spent $80 for a nostalgic taste that taste poorly and caused severe distress for another family member. Given me atmosphere and all the things I've stated as well as the details of the material of the restaurant and quality of food I am not sure if this location will be able to remain open if it stays this way. After our experience I cannot see ordering or eating anything from here anytime soon. RIP classic pizza hut.
Atmosphere: 2
Food: 1
Service: 5
Love this pizza hut. Good atmosphere and great service
Atmosphere: 5
Food: 5
Service: 5
We ordered 2my boxes. The wings were the worst I have ever eaten. The flavor was not there on the honey barbecue. The buffalo we're not even close. The pizza was like in the old day of pizza hut
Everything was delicious as usual! And our server was very attentive and helpful
Atmosphere: 5
Food: 5
Service: 5
Ordered personal pan didn't come out in the pan but on a plate. Disappointed
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Breadsticks
Decent pizza…….. must rock
Restaurantji Recommends
I went in a few weeks ago with my husband to sit down and get dinner. We ordered the big dinner box and our niece Destiny waited on us. I barely get out these days because I have medical issues and Im in alot of pain but it was a good night for me so I decided to get out the house. I asked to sit at the half booth half table that happened to be next to the office. We ordered our food and then the main manager Alecia called her over to talk to her. I then heard her say something along the lines of "do you really hate me that much? Why the hell would you sit Shelley that close to me knowing I hate that woman?" I barely even know her but everytime I come into the restaurant she gives me dirty looks and runs the other way as if I have the plague. If shes saying these things loud enough for me to hear then I cant imagine what she says behind closed doors. I wasnt even allowed to come to the friends and family event prior to opening even though I have a couple friends and my niece working there all because Alecia said I wasnt allowed to come. I wont ever go back to that location, its sad that I have to elmira if I want pizza hut now. I feel uncomfortable and embarassed to even try going inside that building again, she has made it very clear that Im unwelcome
Atmosphere: 1
Food: 5
Service: 5
Food was good. The service was okay. But the atmosphere was like an old dive bar or something. Looked like it was pieced together with whatever pizza hut had leftover. Had rolls of paper towels for napkins on the tables. So safe to say not very fancy lol
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Pepperoni Lover's Pizza, Boneless Wings, Breadsticks
The servers here are all druggys. They smell like weed and cigarettes. The place seems like a half way house. Very dirty. I will not visit this location again. It needs help and soon. My receipt was for a large pizza with 2 drinks from from 2 weeks ago (thats what we ordered) ... weird.. this place just felt so seedy... will close again with the way it's being ran and operated. Tell your servers to put on clean clothes and take a shower before work..
Atmosphere: 1
Food: 1
Service: 1
The detail to customer service is severely lacking. Paying the amount you do for pizza today, and the management cannot deal in making the experience worthwhile. Placed a large order online, but I didn't have a chance to put in that I wanted it in an hour instead of immediately. I called as soon as I hit the button, when I realized my mistake, to have them make it closer to when I could pick it up. When I called, I was told that they could cancel the order and put it back in the system, but that I would not receive a refund for up to a week possibly and be recharged the large amount to be put back in. Or that they could cook it then and place it in the warmer to sit and dry out. They said otherwise it would get overlooked and missed. I asked if I could just call them in a half hour and remind them to start it, and they said nope either cancel and reorder or have it put in the warmer. You would think if you spend almost $100 they could find a way to make it work. It is sad how no one cares about customer service, and instead just about the money bottom line. I was so excited for this pizza hut to open back up, and I am sadly disappointed in how this business has returned. The staff is not the issue, I know they only do what they are told. But management is severely lacking in the ability to maintain a happy customer base.
Service: 2
Ordered the meal deal(2 pizza, bread sticks and cinnabon, and the 2 for $7 each.) They have the choice of tavern crust, thin and crispy crust, or hand tossed crust. Tavern crust is thin and crispy crust, not much there at all and it was hard (like break a tooth on the crust hard.) Reminded me of a red barron frozen pizza the is overcooked. Medium hand tossed pizza Is basically a small about 8 inches across. Best thing was the the bread sticks and the cinnabons(tiny.) Spent $50 on 3 pizzas and 2 breadsticks and a cinnabons. I now remember sadly why pizza hut went out of business.
Food: 2
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