Clean and calm, with excellent service. A lovely stop on our drive.
Atmosphere: 5
Food: 5
Service: 5
Felicia “Happyheart” Thompson
Coffee and Donuts! Great service, might have to ask for napkins in the drive thru but great service!
Atmosphere: 4
Food: 4
Service: 4
Sharon Ceurter
Just another Dunkin
Atmosphere: 4
Food: 5
Service: 4
Derick Cummings
My life runs on you!!!!
Atmosphere: 5
Food: 5
Service: 5
Jazlynn Howe
I’m usually not one to even leave a review but the front male worker was very unpleasant but that’s not what led me to leave this review. It is after drinking over half my cup of coffee and after the ice melted I came to realize there was a bug in my drink. I’m disgusted !
Food: 1
Service: 2
Jay Nunez
Dunkin cause you need it
Atmosphere: 5
Food: 5
Service: 5
Nikkie S
The Dryden location is so slow. 6 workers there and still have to wait for a drink ordered on mobil app
Service: 2
Matthews series of Content!!!!
I wish I had a picture but I’m sure you’ll know what I am talking about. Their coffee is good (Dunkin’ as a company and this location as well) but I am a little disappointed with their Mochas because every time I go to this Dunkin’ they tend to NEVER mix it in with the coffee and instead you have to do it yourself. One time; I had to go to a high-school graduation because my friend was graduating and I ran on 5-6hrs of sleep (I think) and asked to go to Dunkin’ that way I can get my Mocha, and as we’re driving down the road, ALL THE CHOCOLATE (MOCHA) WENT TO THE BOTTOM, and I was UNABLE to mix it in with the coffee REGARDLESS. I give this 3 stars because customer service seems good! Other drinks I have had at this Dunkin’ I never had a problem with, and same with the food as well! Just please mix your mochas.
Hayley Near
We ordered 2 drinks and they messed up a matcha latte literally no matcha and burnt coffee. we also waited for like 10+ minutes for just the 2 drinks. Not worth the wait
Atmosphere: 1
Food: 1
Service: 1
Annie Pacchiana
The staff were unfriendly and rude. When taking my order, the woman didn’t even greet me or ask for my order, she just started at me and waited for me to talk. Very unwelcoming and odd. I ordered the $6 meal deal and I was charged separately for every item in the deal, costing me way more than it should have. When it was brought up, they told me the meal deal only comes with the bacon egg and cheese and that’s why it was charged separately, because I ordered the sausage egg and cheese. In reality, I didn’t even specify which sandwich because when you order the meal deal you already know it comes with a bacon egg and cheese so that made no sense at all. When I was refunded, they were very condescending about it and overall very rude. The store was not busy at all so I really don’t understand what the issue was. Bad customer service.
Absolutely horrible experience at this Dunkin’. From the moment I walked in, Johanna greeted me with the enthusiasm of a brick wall; just stared blankly and practically sighed after each item I ordered, snapping “is that it?” like I was inconveniencing her by… ordering food at a restaurant.
My girlfriend ordered the $6 meal deal, and somehow they rang it up as $11, charging each item individually. When I pointed it out, the staff acted like I was the problem and was confused as to what I was talking about. The girl handling the refund was beyond rude and condescending, gave zero explanation about when the refund would hit my account, and acted like she was doing me a favor.
The staff here might be the most dysfunctional, slow-moving group I’ve ever seen in any food place. No communication, no urgency, no clue. By the time they finally figured out how to give me a refund, my bagel was cold and the whole experience had drained my will to live. Avoid this place unless you enjoy frustration and cold food.
Atmosphere: 1
Food: 1
Service: 1
Craig Lazzar
Food was OK, Dunkin standard. Staff were quick to serve order, but missed all special requests. Brisket/Hashbrown bowl had hardly any queso, served lukewarm. Had to repeat requests. Request to clean bathroom was NOT honored. Manager and staff just don't seem to care much.
Atmosphere: 2
Food: 3
Service: 4
Darian Charles
Very quick and friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns
Jesse James
MOD swearing from the back, guy with red beard saying this is bullshit , he just wants to go home when the 3 of us walk in.. we frequent DD when in Cortlandville for baseball tournaments, but we will stop at the exit b4 this one from now on
Atmosphere: 1
Food: 2
Service: 1
Nicole D
The people working the drive thru in the late afternoon were amazing! Very kind, my order was not right, and instead of making me feel like an inconvenience, they happily remade my drink. Very pleasant experience.
Clean and calm, with excellent service. A lovely stop on our drive.
Atmosphere: 5
Food: 5
Service: 5
Coffee and Donuts! Great service, might have to ask for napkins in the drive thru but great service!
Atmosphere: 4
Food: 4
Service: 4
Just another Dunkin
Atmosphere: 4
Food: 5
Service: 4
My life runs on you!!!!
Atmosphere: 5
Food: 5
Service: 5
I’m usually not one to even leave a review but the front male worker was very unpleasant but that’s not what led me to leave this review. It is after drinking over half my cup of coffee and after the ice melted I came to realize there was a bug in my drink. I’m disgusted !
Food: 1
Service: 2
Dunkin cause you need it
Atmosphere: 5
Food: 5
Service: 5
The Dryden location is so slow. 6 workers there and still have to wait for a drink ordered on mobil app
Service: 2
I wish I had a picture but I’m sure you’ll know what I am talking about. Their coffee is good (Dunkin’ as a company and this location as well) but I am a little disappointed with their Mochas because every time I go to this Dunkin’ they tend to NEVER mix it in with the coffee and instead you have to do it yourself. One time; I had to go to a high-school graduation because my friend was graduating and I ran on 5-6hrs of sleep (I think) and asked to go to Dunkin’ that way I can get my Mocha, and as we’re driving down the road, ALL THE CHOCOLATE (MOCHA) WENT TO THE BOTTOM, and I was UNABLE to mix it in with the coffee REGARDLESS. I give this 3 stars because customer service seems good! Other drinks I have had at this Dunkin’ I never had a problem with, and same with the food as well! Just please mix your mochas.
We ordered 2 drinks and they messed up a matcha latte literally no matcha and burnt coffee. we also waited for like 10+ minutes for just the 2 drinks. Not worth the wait
Atmosphere: 1
Food: 1
Service: 1
The staff were unfriendly and rude. When taking my order, the woman didn’t even greet me or ask for my order, she just started at me and waited for me to talk. Very unwelcoming and odd. I ordered the $6 meal deal and I was charged separately for every item in the deal, costing me way more than it should have. When it was brought up, they told me the meal deal only comes with the bacon egg and cheese and that’s why it was charged separately, because I ordered the sausage egg and cheese. In reality, I didn’t even specify which sandwich because when you order the meal deal you already know it comes with a bacon egg and cheese so that made no sense at all. When I was refunded, they were very condescending about it and overall very rude. The store was not busy at all so I really don’t understand what the issue was. Bad customer service.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Absolutely horrible experience at this Dunkin’. From the moment I walked in, Johanna greeted me with the enthusiasm of a brick wall; just stared blankly and practically sighed after each item I ordered, snapping “is that it?” like I was inconveniencing her by… ordering food at a restaurant.
My girlfriend ordered the $6 meal deal, and somehow they rang it up as $11, charging each item individually. When I pointed it out, the staff acted like I was the problem and was confused as to what I was talking about. The girl handling the refund was beyond rude and condescending, gave zero explanation about when the refund would hit my account, and acted like she was doing me a favor.
The staff here might be the most dysfunctional, slow-moving group I’ve ever seen in any food place. No communication, no urgency, no clue. By the time they finally figured out how to give me a refund, my bagel was cold and the whole experience had drained my will to live. Avoid this place unless you enjoy frustration and cold food.
Atmosphere: 1
Food: 1
Service: 1
Food was OK, Dunkin standard. Staff were quick to serve order, but missed all special requests. Brisket/Hashbrown bowl had hardly any queso, served lukewarm. Had to repeat requests. Request to clean bathroom was NOT honored. Manager and staff just don't seem to care much.
Atmosphere: 2
Food: 3
Service: 4
Very quick and friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns
MOD swearing from the back, guy with red beard saying this is bullshit , he just wants to go home when the 3 of us walk in.. we frequent DD when in Cortlandville for baseball tournaments, but we will stop at the exit b4 this one from now on
Atmosphere: 1
Food: 2
Service: 1
The people working the drive thru in the late afternoon were amazing! Very kind, my order was not right, and instead of making me feel like an inconvenience, they happily remade my drink. Very pleasant experience.
Atmosphere: 5
Food: 5
Service: 5
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