Moe's Southwest Grill
872 NY-13, Cortland
(607) 344-3058
Recent Reviews
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Very friendly staff, great food and generous portions, clean eating area and bathrooms!
Atmosphere: 5
Food: 5
Service: 5
I was at this location for a vacation. I ordered two bowls and a value meal. I asked the server if guacamole is extra and he said its not extra on the bowls. So I added. At the end he billed me as two home wrecker bowls when I had clearly indicated I needed the regular meal and had asked if guacamole was extra. He said something about him adding some extra portions on the toppings and I would not get them if he threw the meal away and made new ones. I did not want to argue or waste food. So I paid the extra and left. However tbe location is not transparent about pricing. Why would he assume i was asking for the homewrecker when I only said I needed tbe bowl? I would not recommend this location.
Atmosphere: 2
Food: 4
Service: 1
In short: If you like Moe's, go to any location but here, because the staff might just call the cops on you for respectfully pointing out a simple mistake. I wish I was joking. Longer: I've been coming to this location for years, and it was generally fine. Some food items changed over the years in ways I believe lowered the overall taste and quality, but not so much that I couldn't eat there. But now, I'm never eating here again due to a horrible staff interaction. I know there are a lot of Karens out there, and I know customer service jobs can be stressful, but I cannot defend how staff chose to handle what should've been a simple resolution. Generally, if you're polite about a mistake, folks are understanding back and things get resolved without stress. But here, staff were extremely rude and aggressive when a small order error was brought up. They blamed me, forced me to pay for the staff's mistake, and then called the cops when I asked for a partial refund after being overcharged for less food. This was several staff members backing up combative behavior from one member in particular, so I don't have faith management will do anything to address the problem. Also, the cops who showed up said they'd received complaints about this staff before, and they let me and my friend go after just a few questions. So, I suggest avoiding this location at all costs.
Atmosphere: 1
Food: 2
Service: 1
I really love this Moes. They always make you feel so welcome. And being a chef. I never leave this place hungry. Little on the pricey side but it is well worth every dollar
Atmosphere: 5
Food: 5
Service: 5
Ive been hesitant to visit due to the posts and comments people made a while back but it was really good this time and the workers were really nice!
Atmosphere: 5
Food: 5
Service: 5
(Placed on online order)
Pros:
- Food is usually good/decent
- Free chips and salsa is nice
- Price is okay
Cons:
- Consistency.
I almost never get the same results with the same order I place, sometimes my bowl is packed with all of my ingredients and it’s very solid but sometimes (like today) I get half of my ingredients missing and the ones I do get are incredibly small and for the price I paid I was very disappointed.
Overall this place would be pretty good if the consistency was better
Atmosphere: 3
Food: 4
Service: 3
Bring back the mushrooms lol
Atmosphere: 4
Food: 4
Service: 4
The food was really good, and the service was great. We got through the line in a very timely manner.
I liked the drink selection.
Everyone is always very nice to me that work there
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
The sandwich bread was soft.
Disappointing! Even though delivery arrived on time the food was dry and cold. Didn't get extra side of queso we paid for either.
Food: 2
Service: 3
This is my first time ever eating Inside the building of Moe’s! Incredible service!! I absolutely LOVE Mexican food! This DEFINITELY hit the spot!! It is not like all other fast food places… it’s more restaurant
-like (like Texas Roadhouse, Applebee’s or Longhorn). I WILLLLL come back here again!! To this particular location abd to Moe’s as a company!! 😋
the food was GREAT people were friendly good place for a Friday night dinner!!
Atmosphere: 3
Food: 4
Service: 4
Lowering my review again. Store closed at least an hour before 10 on multiple nights. One night in particular was on 4/2/2025. This is not even a late night hour where some places are open till 1 or 2 am. If you are not going to be open at said hours then change those hours so others no not have to waste their time.
Changing my review because of some extremely rude staff at 9/26/24 at 8:39pm. We come by randomly and always get the same two burritos but because of two new member we didn’t recognize we were treated rudely and our “homewrecker’s” were made very poorly. Hopefully your new staff gets better training on how to talk to customers. I also work in fast food during rush times and would never have talked this way to a customer. Do better.
Atmosphere: 1
Food: 3
Service: 1
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