KFC

535 Dick Rd, Depew
(716) 681-1226

Recent Reviews

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Kelly

I placed an online order and they said it would be done in 10 minutes which was perfectly fine so I sat in the parking lot for 10 minutes waiting…in that 10 mins exactly two cars came and other than that it was absolutely dead yet my food was not done at the allotted time. I went to the drive thru to pick up my app order and was told I had to come in…I don’t get why but ok. I go in, order isn’t ready still and then I’m told they are out of coleslaw because the truck didn’t come in which they can’t help especially with out weather so I choose another side…the customer service was TERRIBLE, clearly they didn’t want to be at work. My lemonade tasted like water literally which you could see because it only had the lightest yellow tint to it. The store was NOT clean, it didn’t smell good in there, and I regretted spending my money there. Customer service is always key for me so I will never be back, I’ll take my money elsewhere.

Atmosphere: 1

Food: 3

Service: 1

Joyce Brzezowski

Very clean , food was good

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Chicken, Gravy

Richard Faulhaber

Tried the app to order & and couldn't get the emailed code. Went inside to order and waited 10 minutes and the 4 people in front of me didn't get waited on so I left.

Atmosphere: 1

Food: 1

Service: 1

Serena

Made an in app order and had to wait an additional 30 minutes passed the time it said it would be done…. Told the worker that this wouldn’t have been such a long wait in the drive through so not sure why it was taking so long and he replied “well maybe you should have done that”. Bratty workers and ridiculously bad service. Do not come here.

Service: 1

shangbin xu

I don't know why, the fried chicken in this KFC is not freshly fried.

Atmosphere: 1

Food: 1

Service: 1

Kimberly Hunter

Lost my wallet in the parking lot and employees went above and beyond. Grabbed it, left everything alone, held it safely by putting it up in hopes I'd be back to get it. Remade all my food fresh to order so I was absolutely satisfied. Thank you for your safe service and excellent fresh food.

Kid-friendliness: Meal small enough to satisfy a child.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Secret Recipe Fries, Nuggets

Zeeshan Haider

Extremely poor service. Highly not recommended there staff are rude absolutely unprofessional

Twin Mack

Absolutely the worst kfc I've ever been in... I've never stood while someone looked at me for so long without them saying can I help you.. so rude.. I'll pass on kfc for the rest of my life.

Atmosphere: 1

Food: 2

Service: 1

Christopher Martone (Starcrescendo)

update: they forgot my drink and the person disappeared from window instantly. I waited a bit to see if anyone would check in why I was waiting there and nobody came so I had to go without. rude and shitty of them

Fast service, friendly staff other than the initial person who took the orders. The restaurant was much cleaner inside than most KFC I've been to, although I almost always get carry-out.

Vegetarian options: lolo it's a fried chicken

Recommended dishes: Fried Chicken

Craig Smith

Ordered a 12 piece family meal got home and one of the gravies didn't have a lid. Gravy was everywhere. Never ever again will I go to this restaurant.

Atmosphere: 1

Food: 1

Service: 1

Robin

Not the same anymore

Atmosphere: 2

Food: 3

Service: 2

Isabella Macwhirter

AWFUL! Employees were a mess, rude and yelling the whole time. Orders kept getting messed up, not just ours. We waited 45 minutes just to get our food and one even snapped at one of the poor people with us also waiting for food. One of the workers ignored customers to get free food for her daughter that was there as well. Never coming here again!!! Just go to a Taco Bell combo one if that's how the staff is!
Update: Just got home....OUR BISCUITS ARE RAW! WTH!!!
Waste of money!!! SO UPSET!!!

Jhourigan

Was told to wait in the handicap spots along with 3 other cars that came through the drive thru. Been waiting for like 15 mins and nobody's got their food. We already paid. Gosh I hope no actual handicapped person needs this spot.

Wheelchair accessibility: They use the wheelchair spots as a place to make the drive thru cars wait

Atmosphere: 1

Food: 1

Service: 1

Nicole Dicioccio

Last couple times the chicken has been soggy, we ordered crispy, missing half the breading and very greasy. Also was missing part of our order for take out last time.

Atmosphere: 3

Food: 2

Service: 3

Yasin Cochran

Guy at the window was kind've dickish and acted like we were bothering him or something when we pulled up to get our food. Usually I'm not the one but when it comes to someone making my food I have to bite my tongue. I've been here a few times before without any issues it was just THIS time with THIS guy! Overall I guess it's no better or worse than any other typical KFC.

Atmosphere: 2

Food: 4

Service: 4

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