I am a DoorDasherb, every time I go to this location, there isn’t anyone working the registers. They never even look to see if there’s someone that came in that wants to place an order. Today I stood by the registers for probably 10 minutes. It was 10:45 AM, Absolutely no one was there. So I started yelling out “hello” “hello”. Probably after I yelled out .”hello” five times someone came to the register
There is no reason that this restaurant should be so poor in taking care of customers that are coming in to place orders. This place has the absolute worst customer service.
Rachael Fuller
I went here for a DoorDash that was supposed to be pick up at 7:30 and at 8 pm the food was just started. There was one other person waiting. You had these two girls working on things while the manager sat in his office on his phone the whole time. Absolutely disgusting
Atmosphere: 1
Food: 1
Service: 1
Rick
Saw alot of bad reviews. Placed a mobile order Sunday night, large order. Everything was fresh and the order was correct, had to pickup at drive thru since lobby was closed but lady there was friendly
Atmosphere: 5
Food: 5
Service: 5
Tomáš Gregor
Waited for 10 minutes with an empty restaurant (we were the only ones there at 13:00) with nobody to take our order. The waiters were nowhere to be found and the service staff didn't answer us. What an experience..
Atmosphere: 1
Food: 1
Service: 1
Trenis Pearsey-Rosado
I stood in this location for 3-5 minutes waiting to be acknowledged. No one ever came to assist me, meanwhile there were 2 ppl sitting in the office. The one you can see with the black hat on, look at me (3) times but never got up or requested anyone to assist. Mind you there were NO CUSTOMERS not (1) inside besides myself. Why wasn’t I assisted?!
Service: 1
Gillian Hoyt
Ordered online an hour or two ago, chicken was good! Even was given extra chicken I believe. Good, quick service!
Jasmine Sanchez
I went to KFC in Cheektowaga NJ I seen that it closed at 11 and I went at 10:30 pm and it was closed they were cleaning. If you have a sign that says till 11 it should be open till 11 not before the end. I think they need to do better with the advertisement.
Maria
Service was fast, and the workers were quick and friendly.
Atmosphere: 5
Food: 5
Service: 5
Raina Y
Disgusting. Avoid this location at all costs. 🤢🤮
Atmosphere: 1
Food: 1
Service: 1
Shatha Ali
The owner needs to just come in here and just watch for 5-10 mins and see how these workers deal with customers. Or atleast take a look at the cameras. Disgusting
I came in Saturday at 12:30 to this terrible location and was very disrespected by this Hispanic lady maybe around her 30s I wish I would have known her name. I’m guessing she is a supervisor or something from what she was wearing. very rude and terrible customer service yelled in my face. I wish I could see the owner of this location to speak to about this. Such a frustrating experience dont recommend for anyone. She was being so rude to everyone there was also a guy near me experiencing the same issue and asked for a manager and she didn’t allow it. Terrible woman, terrible service, terrible experience. Never again
Atmosphere: 1
Food: 1
Service: 1
Edwin Bailey
No “Original” recipe chicken. Not the first time. My fault for even trying this location again. Poor management at this location.
Food: 1
Service: 1
Tina Flanagan
They definitely are not prepared when the customer wants original chicken they make you wait until they have to cook more
Jude .;.;.
Terrible person working the counter. Yelling at an old lady. I don't know what the issue was but that was really awful. I felt so bad for her.
Atmosphere: 1
Service: 1
Joe P
Greasy , dirty floors. Staff was not friendly. Still got wrong food, even ordering through the app.
I am a DoorDasherb, every time I go to this location, there isn’t anyone working the registers. They never even look to see if there’s someone that came in that wants to place an order. Today I stood by the registers for probably 10 minutes. It was 10:45 AM, Absolutely no one was there. So I started yelling out “hello” “hello”. Probably after I yelled out .”hello” five times someone came to the register
There is no reason that this restaurant should be so poor in taking care of customers that are coming in to place orders. This place has the absolute worst customer service.
I went here for a DoorDash that was supposed to be pick up at 7:30 and at 8 pm the food was just started. There was one other person waiting. You had these two girls working on things while the manager sat in his office on his phone the whole time.
Absolutely disgusting
Atmosphere: 1
Food: 1
Service: 1
Saw alot of bad reviews. Placed a mobile order Sunday night, large order. Everything was fresh and the order was correct, had to pickup at drive thru since lobby was closed but lady there was friendly
Atmosphere: 5
Food: 5
Service: 5
Waited for 10 minutes with an empty restaurant (we were the only ones there at 13:00) with nobody to take our order. The waiters were nowhere to be found and the service staff didn't answer us. What an experience..
Atmosphere: 1
Food: 1
Service: 1
I stood in this location for 3-5 minutes waiting to be acknowledged. No one ever came to assist me, meanwhile there were 2 ppl sitting in the office. The one you can see with the black hat on, look at me (3) times but never got up or requested anyone to assist. Mind you there were NO CUSTOMERS not (1) inside besides myself. Why wasn’t I assisted?!
Service: 1
Ordered online an hour or two ago, chicken was good! Even was given extra chicken I believe. Good, quick service!
I went to KFC in Cheektowaga NJ I seen that it closed at 11 and I went at 10:30 pm and it was closed they were cleaning. If you have a sign that says till 11 it should be open till 11 not before the end. I think they need to do better with the advertisement.
Service was fast, and the workers were quick and friendly.
Atmosphere: 5
Food: 5
Service: 5
Disgusting. Avoid this location at all costs. 🤢🤮
Atmosphere: 1
Food: 1
Service: 1
The owner needs to just come in here and just watch for 5-10 mins and see how these workers deal with customers. Or atleast take a look at the cameras. Disgusting
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I came in Saturday at 12:30 to this terrible location and was very disrespected by this Hispanic lady maybe around her 30s I wish I would have known her name. I’m guessing she is a supervisor or something from what she was wearing. very rude and terrible customer service yelled in my face. I wish I could see the owner of this location to speak to about this. Such a frustrating experience dont recommend for anyone. She was being so rude to everyone there was also a guy near me experiencing the same issue and asked for a manager and she didn’t allow it. Terrible woman, terrible service, terrible experience. Never again
Atmosphere: 1
Food: 1
Service: 1
No “Original” recipe chicken. Not the first time. My fault for even trying this location again. Poor management at this location.
Food: 1
Service: 1
They definitely are not prepared when the customer wants original chicken they make you wait until they have to cook more
Terrible person working the counter. Yelling at an old lady. I don't know what the issue was but that was really awful. I felt so bad for her.
Atmosphere: 1
Service: 1
Greasy , dirty floors. Staff was not friendly. Still got wrong food, even ordering through the app.
Atmosphere: 2
Food: 3
Service: 3
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