I have been a Rachel's fan since they opened but recently the few times I've gone I've been disappointed with their quality. The portions have not been the same as they seem smaller for what you pay and the half of pita was not fresh, it was nearly stale. I don't like to leave negative reviews but I hope that this may bring about some changes.
Karen
Ordered online.. got home.. no pita, no dressings, 2 strips of chicken.. Rachel's has either really gone down hill since the last time I ordered or they need better help. I must say it is the worst soulvaki I've had in a long time and I eat soulvaki often.
Food: 1
Service: 2
Andrew Stoffel
Always seems like the employees here hate their job, but the food is always good. Never seem to have Rachel’s Rice past 6 PM.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Chicken Rice Bowl
Chavone
I had a horrible experience today. I ordered Greek fries with chicken added to them. I came in at 7:30pm (they close at 8pm). I expected for some of the items to possibly be unavailable due to it being the end of the night. I did not expect the service I received. The woman at the register was rude. She gave an attitude as if I shouldn't have placed an order at this time. She asked me if I was getting any thing else on the fries I said "Yes, vegetables". The woman then stepped away to place the fries in the deep fryer. I took a seat because I was sensing that she was annoyed and I just wanted my order so I could leave. The woman cooks the fries for a few minutes then gets up puts them in a box puts the toppings she chose on the fries (when I already explained to her that I wanted to add vegetables) closes the box and advised me to come get the fries. I instantly go up to yhe register and state "I wanted to choose my toppings, as I explained earlier, I wanted vegetables". She then said well I added what comes on them anything else is extra. I advised her that the vegetable options are not extra and if they are I am willing to pay additional (because she has already been paid for my order). The other employee there tells her it's fine she then says well what exactly do you want on it them. I name off the vegetables and explain this is inappropriate I am suppose to have an option of what I want on my food without being made to feel as if I'm doing something wrong. This is not my first bad experience with this location. Every other location provides excellent customer service. I will not return to this location.Update: Upon inspecting what was under the extreme amount of feta added, there was infact no chicken added. The rating should be a negative number tbh.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Greek Fries and Steak Slivaki
Emily Sweeney
My friend and I went in the Rachel’s to get some food. My friend got salad in which she realized there was a dead fly in there and asked for a new food item. After hearing about it the employee said ofcourse but never changed out the lettuce. I thought mine would be fine due to it having completely different ingredients but I ended up getting food poisoning.
Atmosphere: 2
Food: 1
Service: 2
Walter Lake
Always great service, clean restaurant, and fresh food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Rice Bowl
Daniel Bryant
Don't know why they have 3 stars. I walked in and Kasheev hooked me up with fresh food fast during a high stress day at work. Made my day buddy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rachel
Nathan S.
Not that it's the end of the world although these are not fresh cut fries they are more like a fresh cut bag of frozen processed fries. Wouldn't have wasted $5 on lousy fries!
Juliet Bertini
Good food but I think I got a stomach bug from it ?.
Michael Hock
Had a Greek chicken wrap that was mediocre. Was hard to eat because the wrap was a large pita. Pricy.
Horrible service from the woman helping me. She would of rather been anywhere else and anywhere else is where i will be choosing to dine at next.
Atmosphere: 1
Food: 5
Service: 1
Donna W.
Stopped for 1st time it's like Moe's,Chipotle but Mediterranean! Chicken was flavorful and nice size pieces not like Chipotle! I got a Greek pita was soft not hard with the chicken, rice lettuce,tomato,green peppers,purple onions and feta cheese with dill sauce was so much on it kept loosing my meat! My daughter got a bowl wth Rachel rice with little noodles in it with chicken,fried onions green peppers,lettuce,tomato feta cheese and dill sauce and some other sauce on the side. She really liked hers also she played price was little high for me but it is a different time than a year ago! The service was fast but I wish these line servers would speak up more especially since it was my 1st time but next time I got it! The inside was large and industrial looking with good music playing but we took ours to go we will be back
christina anderson
Prices have gone up and portions have gotten smaller. they are very stingy with toppings even when you ask for extra. 18 dollars for a half full bowl, and the dill sauce is watered down.
Michele W.
Need to bring back the dill pickles, plus need to bring the old packageing for the salads,The new ones leak with the dressing and are very cheap.Otherwise i love your salads.
I have been a Rachel's fan since they opened but recently the few times I've gone I've been disappointed with their quality. The portions have not been the same as they seem smaller for what you pay and the half of pita was not fresh, it was nearly stale. I don't like to leave negative reviews but I hope that this may bring about some changes.
Ordered online.. got home.. no pita, no dressings, 2 strips of chicken.. Rachel's has either really gone down hill since the last time I ordered or they need better help. I must say it is the worst soulvaki I've had in a long time and I eat soulvaki often.
Food: 1
Service: 2
Always seems like the employees here hate their job, but the food is always good. Never seem to have Rachel’s Rice past 6 PM.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Chicken Rice Bowl
I had a horrible experience today. I ordered Greek fries with chicken added to them. I came in at 7:30pm (they close at 8pm). I expected for some of the items to possibly be unavailable due to it being the end of the night. I did not expect the service I received. The woman at the register was rude. She gave an attitude as if I shouldn't have placed an order at this time. She asked me if I was getting any thing else on the fries I said "Yes, vegetables". The woman then stepped away to place the fries in the deep fryer. I took a seat because I was sensing that she was annoyed and I just wanted my order so I could leave. The woman cooks the fries for a few minutes then gets up puts them in a box puts the toppings she chose on the fries (when I already explained to her that I wanted to add vegetables) closes the box and advised me to come get the fries. I instantly go up to yhe register and state "I wanted to choose my toppings, as I explained earlier, I wanted vegetables". She then said well I added what comes on them anything else is extra. I advised her that the vegetable options are not extra and if they are I am willing to pay additional (because she has already been paid for my order). The other employee there tells her it's fine she then says well what exactly do you want on it them. I name off the vegetables and explain this is inappropriate I am suppose to have an option of what I want on my food without being made to feel as if I'm doing something wrong. This is not my first bad experience with this location. Every other location provides excellent customer service. I will not return to this location.Update: Upon inspecting what was under the extreme amount of feta added, there was infact no chicken added. The rating should be a negative number tbh.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Greek Fries and Steak Slivaki
My friend and I went in the Rachel’s to get some food. My friend got salad in which she realized there was a dead fly in there and asked for a new food item. After hearing about it the employee said ofcourse but never changed out the lettuce. I thought mine would be fine due to it having completely different ingredients but I ended up getting food poisoning.
Atmosphere: 2
Food: 1
Service: 2
Always great service, clean restaurant, and fresh food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Rice Bowl
Don't know why they have 3 stars. I walked in and Kasheev hooked me up with fresh food fast during a high stress day at work. Made my day buddy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rachel
Not that it's the end of the world although these are not fresh cut fries they are more like a fresh cut bag of frozen processed fries. Wouldn't have wasted $5 on lousy fries!
Good food but I think I got a stomach bug from it ?.
Had a Greek chicken wrap that was mediocre. Was hard to eat because the wrap was a large pita. Pricy.
Atmosphere: 4
Food: 3
Service: 5
Restaurantji Recommends
Amazing greek fries, but Long wait.
Atmosphere: 4
Food: 4
Service: 4
Horrible service from the woman helping me. She would of rather been anywhere else and anywhere else is where i will be choosing to dine at next.
Atmosphere: 1
Food: 5
Service: 1
Stopped for 1st time it's like Moe's,Chipotle but Mediterranean! Chicken was flavorful and nice size pieces not like Chipotle! I got a Greek pita was soft not hard with the chicken, rice lettuce,tomato,green peppers,purple onions and feta cheese with dill sauce was so much on it kept loosing my meat! My daughter got a bowl wth Rachel rice with little noodles in it with chicken,fried onions green peppers,lettuce,tomato feta cheese and dill sauce and some other sauce on the side. She really liked hers also she played price was little high for me but it is a different time than a year ago! The service was fast but I wish these line servers would speak up more especially since it was my 1st time but next time I got it! The inside was large and industrial looking with good music playing but we took ours to go we will be back
Prices have gone up and portions have gotten smaller. they are very stingy with toppings even when you ask for extra. 18 dollars for a half full bowl, and the dill sauce is watered down.
Need to bring back the dill pickles, plus need to bring the old packageing for the salads,The new ones leak with the dressing and are very cheap.Otherwise i love your salads.