The Italian food here is real Italian! Unlike the big fancy places, you will get great tasting food here weather you eat in or take out!
Atmosphere: 5
Food: 5
Service: 5
Alice
Worst Customer Service I've Ever Experienced
I’ve been coming to this pizzeria for over 10 years, but after this experience, I’m done. I picked up a to-go order of 15 medium wings, and when I sat down in my car, the box leaked everywhere - on my jeans, the seat, and the floor. There was so much liquid that it poured out. Luckily, I had a garbage bag in my car, or the mess would’ve been even worse.
I went back inside to let them know what happened. The girl at the counter didn’t even apologize. I told her about the stains on my jeans and the mess in my car, and she just took the box (still in the garbage bag) and walked to the back saying she'd be right back. While I was waiting, the owner came over and asked if I was being helped. When I started to explain what happened, he cut me off mid-sentence to talk to another customer like I didn’t matter.
About five minutes later, the girl came back, handed me a new box of wings, and just said, “Here you go.” I said, “That’s it? I get a repackaged box of wings?” She said they made new ones and then huffed and walked back to ask the owner "What do you want to do with this?" in an annoyed tone.
The owner says to me “I don’t know what to tell you. Have your car cleaned and send us the bill, and we’ll submit it to our insurance.” Still no apology, no acknowledgment of the inconvenience - just a cold, dismissive attitude in front of about 7 other customers.
It’s not the mistake that upset me; it’s how they handled it. I wasn’t rude or yelling - I understand how tough customer service can be because I’ve worked in it myself. I just wanted them to show some basic care and acknowledgment. A simple "I’m so sorry this happened" would’ve gone a long way, but instead, they acted like I was an annoyance. After over a decade of being a loyal customer, this was the worst service I’ve ever experienced.
Atmosphere: 3
Food: 3
Service: 1
Triple T Transport
I have nothing but rave reviews for this location. I do out of state ordering weeks in advance and they always do a great job for me!
Atmosphere: 5
Food: 5
Service: 5
Kristen Rogers
Over 120.00 for an order and messed up with attitude and excuse, we are busy!
We had a slight hiccup with our order but it was handled masterfully by our waitress and that alone deserves praise. But I hadn’t been here since I was a kid, and the pizza we ordered was incredible! We will be back!
Atmosphere: 5
Food: 5
Service: 5
Maria D.
Pizza was done just right. The sauce was very good. Enough cheese and pepperoni. The service was very good. No long wait for drinks or food. Tvs to watch news and sports too.
Atmosphere: 5
Food: 5
Service: 5
Jif Creamy
The food here is not bad by any means, but it certainly isn't anything special. The restaurant reels in customers through the name and being the oldest pizzeria in Buffalo. Because of this the prices are definitely through the roof for a pizza, my order of one pizza, and a 10 piece wings (with coupon) was near $60 after taxes and delivery fee before the tip for the driver. There are better pizzerias out there in Buffalo. Although if you have Santora's on your list of places to try, do yourself a favor and just go in and order a single slice. The pizza is too expensive and not great. Little amounts of cheese, excessive amount of sauce, and way too much dough used. Im aware Buffalo style pizza is a thicker slice, than say NYC pizza, but even when discussing strictly buffalo style pizza, this place is at the bottom of my list. The best part of my order was definitely the wings. Still, I would have rather I just order from pizza hut for $25 (after delivery and tip) for the same order of a pizza + wings. Would have saved me lots of money and disappointment.
Food: 2
John Flowers
Wings made perfectly. Crispy and enough sauce to give it a great flavor. Fries were crispy on the outside and soft on the inside. Pizza done right. Great flavor to it. Server had to deal with 2 children in our party of 6 and was very attentive. Hats off from this visit
The best pizza ever! 5 Stars for sure! Super fresh & delicious, with consistentcy food everytime ! Absolutely my favorite! Please try anything from their menu, from subs, dinners, & desserts! You will not be disappointed! Thank you Santoras for the best of the best!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spaghetti Supreme, Thin Crust Pizza, Chicken Fingers, Medium Chicken Wings, Chicken Finger Pizza, Hawaiian Pizza, Italian Baked Wings, Antipasto Salad, Cheese & Pepperoni Pizza, Turkey Club Sub with Bacon, Royal Sub, Stuffed Peppers Pizza Logs Pizza Slices, Hot Slices, Breadsticks
MP Cartoonart
I've been coming here for years but this time is the last time due to the quality of food. I ordered a Buffalo chicken sandwich and garlic bread as an appetizer. The appetizer came out Luke warm and soggy. The sandwich had a pool of grease in the bottom that made the bread soggy to the point it wasn't edible. I was told my the waitress "it's game day" as an excuse for the kitchen. As I walked out I said "Any business that has an excuse of its game day to NOT serve quality food should be closed for business".
Atmosphere: 1
Food: 1
Service: 1
Sal B
Pizza was burnt and sloppy.
Atmosphere: 3
Food: 1
Service: 4
Sarah Tate
Hands down the best pizza! Whenever I’m in town this is the place I head to for pizza!
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Cheese & Pepperoni Pizza
Dan Leonard
I stopped in while on the road running errands for my daughter. She needed change for a $20. I pulled into Santora's, asked the very nice cashier at counter. She said ok & gave me change I needed. Her friendly upbeat personality impressed me highly! I told her I was going to put in a 5 star survey because of great customer service, she thanked me. Though we didn't order anything this time we will in the future! Sincerely, Dan, a retired store manager of a different pizzeria in Augusta Ga am now back in Buffalo. Go Bills/Sabres!
The Italian food here is real Italian! Unlike the big fancy places, you will get great tasting food here weather you eat in or take out!
Atmosphere: 5
Food: 5
Service: 5
Worst Customer Service I've Ever Experienced
I’ve been coming to this pizzeria for over 10 years, but after this experience, I’m done. I picked up a to-go order of 15 medium wings, and when I sat down in my car, the box leaked everywhere - on my jeans, the seat, and the floor. There was so much liquid that it poured out. Luckily, I had a garbage bag in my car, or the mess would’ve been even worse.
I went back inside to let them know what happened. The girl at the counter didn’t even apologize. I told her about the stains on my jeans and the mess in my car, and she just took the box (still in the garbage bag) and walked to the back saying she'd be right back. While I was waiting, the owner came over and asked if I was being helped. When I started to explain what happened, he cut me off mid-sentence to talk to another customer like I didn’t matter.
About five minutes later, the girl came back, handed me a new box of wings, and just said, “Here you go.” I said, “That’s it? I get a repackaged box of wings?” She said they made new ones and then huffed and walked back to ask the owner "What do you want to do with this?" in an annoyed tone.
The owner says to me “I don’t know what to tell you. Have your car cleaned and send us the bill, and we’ll submit it to our insurance.” Still no apology, no acknowledgment of the inconvenience - just a cold, dismissive attitude in front of about 7 other customers.
It’s not the mistake that upset me; it’s how they handled it. I wasn’t rude or yelling - I understand how tough customer service can be because I’ve worked in it myself. I just wanted them to show some basic care and acknowledgment. A simple "I’m so sorry this happened" would’ve gone a long way, but instead, they acted like I was an annoyance. After over a decade of being a loyal customer, this was the worst service I’ve ever experienced.
Atmosphere: 3
Food: 3
Service: 1
I have nothing but rave reviews for this location. I do out of state ordering weeks in advance and they always do a great job for me!
Atmosphere: 5
Food: 5
Service: 5
Over 120.00 for an order and messed up with attitude and excuse, we are busy!
Atmosphere: 2
Food: 3
Service: 2
Best pizza 🍕 😋. Fried dough is delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gluten Free Pizza, Antipasto Salad
We had a slight hiccup with our order but it was handled masterfully by our waitress and that alone deserves praise. But I hadn’t been here since I was a kid, and the pizza we ordered was incredible! We will be back!
Atmosphere: 5
Food: 5
Service: 5
Pizza was done just right. The sauce was very good. Enough cheese and pepperoni.
The service was very good. No long wait for drinks or food.
Tvs to watch news and sports too.
Atmosphere: 5
Food: 5
Service: 5
The food here is not bad by any means, but it certainly isn't anything special. The restaurant reels in customers through the name and being the oldest pizzeria in Buffalo. Because of this the prices are definitely through the roof for a pizza, my order of one pizza, and a 10 piece wings (with coupon) was near $60 after taxes and delivery fee before the tip for the driver. There are better pizzerias out there in Buffalo. Although if you have Santora's on your list of places to try, do yourself a favor and just go in and order a single slice. The pizza is too expensive and not great. Little amounts of cheese, excessive amount of sauce, and way too much dough used. Im aware Buffalo style pizza is a thicker slice, than say NYC pizza, but even when discussing strictly buffalo style pizza, this place is at the bottom of my list. The best part of my order was definitely the wings. Still, I would have rather I just order from pizza hut for $25 (after delivery and tip) for the same order of a pizza + wings. Would have saved me lots of money and disappointment.
Food: 2
Wings made perfectly. Crispy and enough sauce to give it a great flavor. Fries were crispy on the outside and soft on the inside. Pizza done right. Great flavor to it. Server had to deal with 2 children in our party of 6 and was very attentive. Hats off from this visit
Atmosphere: 5
Food: 5
Service: 5
Great food and excellent service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers, Medium Chicken Wings, Antipasto Salad, Cheese & Pepperoni Pizza, Breadsticks
Restaurantji Recommends
The best pizza ever! 5 Stars for sure! Super fresh & delicious, with consistentcy food everytime ! Absolutely my favorite! Please try anything from their menu, from subs, dinners, & desserts! You will not be disappointed! Thank you Santoras for the best of the best!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spaghetti Supreme, Thin Crust Pizza, Chicken Fingers, Medium Chicken Wings, Chicken Finger Pizza, Hawaiian Pizza, Italian Baked Wings, Antipasto Salad, Cheese & Pepperoni Pizza, Turkey Club Sub with Bacon, Royal Sub, Stuffed Peppers Pizza Logs Pizza Slices, Hot Slices, Breadsticks
I've been coming here for years but this time is the last time due to the quality of food.
I ordered a Buffalo chicken sandwich and garlic bread as an appetizer.
The appetizer came out Luke warm and soggy. The sandwich had a pool of grease in the bottom that made the bread soggy to the point it wasn't edible.
I was told my the waitress "it's game day" as an excuse for the kitchen.
As I walked out I said "Any business that has an excuse of its game day to NOT serve quality food should be closed for business".
Atmosphere: 1
Food: 1
Service: 1
Pizza was burnt and sloppy.
Atmosphere: 3
Food: 1
Service: 4
Hands down the best pizza! Whenever I’m in town this is the place I head to for pizza!
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Cheese & Pepperoni Pizza
I stopped in while on the road running errands for my daughter. She needed change for a $20. I pulled into Santora's, asked the very nice cashier at counter. She said ok & gave me change I needed. Her friendly upbeat personality impressed me highly! I told her I was going to put in a 5 star survey because of great customer service, she thanked me. Though we didn't order anything this time we will in the future!
Sincerely, Dan, a retired store manager of a different pizzeria in Augusta Ga am now back in Buffalo. Go Bills/Sabres!
Atmosphere: 5
Food: 5
Service: 5
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