Usually hit Ted's up quiet a few times. Well today was the last. The new kiosks coupled with the not so personal staff has capped off me and my family never eating there again. Loved when you ordered with the cook, watched your hot grilled the way you like it (extra dark) to being able to have the employee place more or less of the condiments on your item. Today's order came out sub par cooked the way we like them. The poor girl has to keep turning around to look what condiments go on what item. I can tell you alot of people came back up with wrongly prepared item in the short time we were there. One size of fries which were too much for my girlfriend to finish. Might as well just go to McDonalds if you want a standard made item. All to save what, two employees salary? No personal touch any more. Well it looks like Tony's Bayview or Taffys from now on. 😔 😟 😊
Don Robertson
Their new order kiosks, roadhouse pagers, and rude avoidant staff is TERRIBLE. The new order process will make me stop eating at teds. Its easy to make the same exact brand hotdogs at home.
Patricia Moran
We love the Ted's on Transit Road. We went there today and had a wonderful experience. Too cold to eat outdoors but we usually do with fur baby. The food and service was great.
Debbie Caruana
If it isn't broken, don't fix it! The new ordering system at Union Road location, via a worker with a tablet, is terrible! They got part of my order wrong, and I waited 45 minutes for a replacement. And it was very busy with many customers complaining about the wait, and the manager was on his lunch break during the dinner hour, 6pm -7pm. I stopped going to Ted's after having gone there for over 50 years, when you took the Jumbo burger off the menu, and went back about 2 years ago. Before this new way of ordering, and the food was sub-par. I took my mom there for her belated Mother's day dinner, and this happened. It took more than 45 minutes for my new hot dog to be made, and completely ruined what my mom always said was her favorite hot dog place. After today, I may never go back again. And I know at least 2 customers that were given incorrect items today when I was there, feel the same way. It is a Shame!
Kevin Walgate
Everything is great! And their customer service is outstanding. Needed a copy of a receipt, and they emailed it over within an hour. Thank you!
p
$7 for a piece of cardboard. Will never come back to this place. Absolutely ridiculous
Atmosphere: 4
Food: 1
Service: 3
Kathy Shaw Barnes
We take my parents there three times a month. My parents are in their 90s. The food is the same. The staff however. They need to get their act together. SUCK
Lee Bauer
Things appear to be streamlined. No more small fries or drinks. Food was great and as expected. Hit the spot on a cold winter night.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fries, Regular Hotdog and Fries
Linda Kasprzak
Not happy with no more small soda and tonight with no more small orders of fries. Much too much food and soda for an older person.
We arrived at 7:30pm tonight. No one was in line and we were turned away because there were 8 of us. The worker at the grill, said, "No, I'm not doing it." Then the cashier told us the register was broken and we'd have to order online for everyone in our group. We went to Wendy's across the street, where they took great care of us!
Service: 1
Jadah roc
Food could be better . Fries where soggy and hot dog bun should be toasted . But overall okay expensive hot dog.
Usually hit Ted's up quiet a few times. Well today was the last. The new kiosks coupled with the not so personal staff has capped off me and my family never eating there again. Loved when you ordered with the cook, watched your hot grilled the way you like it (extra dark) to being able to have the employee place more or less of the condiments on your item. Today's order came out sub par cooked the way we like them. The poor girl has to keep turning around to look what condiments go on what item. I can tell you alot of people came back up with wrongly prepared item in the short time we were there. One size of fries which were too much for my girlfriend to finish. Might as well just go to McDonalds if you want a standard made item. All to save what, two employees salary? No personal touch any more. Well it looks like Tony's Bayview or Taffys from now on. 😔 😟 😊
Their new order kiosks, roadhouse pagers, and rude avoidant staff is TERRIBLE. The new order process will make me stop eating at teds. Its easy to make the same exact brand hotdogs at home.
We love the Ted's on Transit Road. We went there today and had a wonderful experience. Too cold to eat outdoors but we usually do with fur baby. The food and service was great.
If it isn't broken, don't fix it! The new ordering system at Union Road location, via a worker with a tablet, is terrible! They got part of my order wrong, and I waited 45 minutes for a replacement. And it was very busy with many customers complaining about the wait, and the manager was on his lunch break during the dinner hour, 6pm -7pm. I stopped going to Ted's after having gone there for over 50 years, when you took the Jumbo burger off the menu, and went back about 2 years ago. Before this new way of ordering, and the food was sub-par. I took my mom there for her belated Mother's day dinner, and this happened. It took more than 45 minutes for my new hot dog to be made, and completely ruined what my mom always said was her favorite hot dog place. After today, I may never go back again. And I know at least 2 customers that were given incorrect items today when I was there, feel the same way. It is a Shame!
Everything is great! And their customer service is outstanding. Needed a copy of a receipt, and they emailed it over within an hour. Thank you!
$7 for a piece of cardboard. Will never come back to this place. Absolutely ridiculous
Atmosphere: 4
Food: 1
Service: 3
We take my parents there three times a month. My parents are in their 90s. The food is the same. The staff however. They need to get their act together. SUCK
Things appear to be streamlined. No more small fries or drinks. Food was great and as expected. Hit the spot on a cold winter night.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fries, Regular Hotdog and Fries
Not happy with no more small soda and tonight with no more small orders of fries. Much too much food and soda for an older person.
Yes I like Ted's... Who doesn't?
Restaurantji Recommends
How does this get sent out?
We arrived at 7:30pm tonight. No one was in line and we were turned away because there were 8 of us. The worker at the grill, said, "No, I'm not doing it." Then the cashier told us the register was broken and we'd have to order online for everyone in our group. We went to Wendy's across the street, where they took great care of us!
Service: 1
Food could be better . Fries where soggy and hot dog bun should be toasted . But overall okay expensive hot dog.
Atmosphere: 5
Food: 2
Service: 5
Best Onion Rings anywhere.
Great burger!! Loved it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries
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