Lady with tattoos at the drive through window will yell at you for going through the drive through to pick up your mobile order. She must’ve forgot you can pick up your own orders on DoorDash and we’re not all delivery drivers (which she clearly feels comfortable being mean too.) not a good way to treat customers.
Atmosphere: 1
Food: 1
Service: 1
Faith R
Wonderful customer service at the window!!
Atmosphere: 5
Food: 5
Service: 5
Susan Griffin
530 am and Melissa went above and beyond. I was ordering the 10 cups to go and had all kind of gift card issues! She went above and beyond!Thank you Melissa!!
Atmosphere: 5
Service: 5
Lena Hughes
This Tims Hortons in Depew 6339 transit is my favorite. The service is awesome and the workers are kind. Always love the morning staff during the week. Saturday went there and Jaz was awesome very pleasant nice and amazing customer service. She smiled and was very polite. This why i love going to this one. They get your order correct without any issues. Jaz thank you for your awesome service. Keep up the good work
Atmosphere: 5
Food: 4
Service: 5
Gayle Buchanan
This was a very busy morning for them but everyone was pitching in to get the orders out and it was good to see that even the manager was helping out, great teamwork guys.
Atmosphere: 4
Food: 4
Service: 3
Laura Hill
This is a great Tim Hortons location! They have always been friendly and had great consistency with their coffees and food I’ve ordered. Hannah S is particularly helpful and welcoming. Thanks everyone who works there for making this a great place to stop in!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Hanna Marcolina
Changing my review to 4 stars because I’ve never had any other issues at this location. However, it did take 2 attempts of reaching out to get a refund which is a shame since I literally just paid and never got my order.
Ordered ahead at this location on 5/26 only to arrive to silence at the drive through ordering. I drove up to the drive through window only to have it say they closed early due to getting their parking lot paved. Why did the app allow me to take order and take my money? Also you should’ve hung up the sign at the actual ordering so me and many other customers didn’t stand there for several mins waiting to order! Sent a request to get my money back on the app. Still haven’t heard anything about that. I’m glad you guys were able to make some money from your customers and still be closed! I’m sure I’m not the only one that drove away without their order when they ordered on the app.
Atmosphere: 4
Food: 4
Service: 5
Mike Wagner
Shout out to Melissa! Arrived here today around 11am. While some employees stood around, Melissa was responsive. Took my order, cleaned the tables and bathrooms. Again, while other stood around.
Do you know why we cannot find any good workers? There is no compensation for those who perform better then others.
Tim Hortons, take this opportunity to help Melissa Thrive to your greatest capacity, if she has the work ethic she does now at her current pay, could imagine how well she could manage more? If you dont take this serious, I hope Melissa does and moves on to start her own very successful business. Her worth is there.
Sadly, I dont think the francise is doing much to compsenate the hard workers. Let alone notice the slack they pick up because the lame ones.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Doughnut
Joe Poniatowski
I’m go to Tim Horton 6 or 7 times a week for breakfast.Lori and her crew are the best.They usually have my order ready by the time I get to the counter.
Great customer service
Atmosphere: 5
Food: 5
Service: 5
Lady with tattoos at the drive through window will yell at you for going through the drive through to pick up your mobile order. She must’ve forgot you can pick up your own orders on DoorDash and we’re not all delivery drivers (which she clearly feels comfortable being mean too.) not a good way to treat customers.
Atmosphere: 1
Food: 1
Service: 1
Wonderful customer service at the window!!
Atmosphere: 5
Food: 5
Service: 5
530 am and Melissa went above and beyond. I was ordering the 10 cups to go and had all kind of gift card issues! She went above and beyond!Thank you Melissa!!
Atmosphere: 5
Service: 5
This Tims Hortons in Depew 6339 transit is my favorite. The service is awesome and the workers are kind. Always love the morning staff during the week. Saturday went there and Jaz was awesome very pleasant nice and amazing customer service. She smiled and was very polite. This why i love going to this one. They get your order correct without any issues. Jaz thank you for your awesome service. Keep up the good work
Atmosphere: 5
Food: 4
Service: 5
This was a very busy morning for them but everyone was pitching in to get the orders out and it was good to see that even the manager was helping out, great teamwork guys.
Atmosphere: 4
Food: 4
Service: 3
This is a great Tim Hortons location! They have always been friendly and had great consistency with their coffees and food I’ve ordered. Hannah S is particularly helpful and welcoming. Thanks everyone who works there for making this a great place to stop in!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Changing my review to 4 stars because I’ve never had any other issues at this location. However, it did take 2 attempts of reaching out to get a refund which is a shame since I literally just paid and never got my order.
Ordered ahead at this location on 5/26 only to arrive to silence at the drive through ordering. I drove up to the drive through window only to have it say they closed early due to getting their parking lot paved. Why did the app allow me to take order and take my money? Also you should’ve hung up the sign at the actual ordering so me and many other customers didn’t stand there for several mins waiting to order! Sent a request to get my money back on the app. Still haven’t heard anything about that. I’m glad you guys were able to make some money from your customers and still be closed! I’m sure I’m not the only one that drove away without their order when they ordered on the app.
Atmosphere: 4
Food: 4
Service: 5
Shout out to Melissa! Arrived here today around 11am. While some employees stood around, Melissa was responsive. Took my order, cleaned the tables and bathrooms. Again, while other stood around.
Do you know why we cannot find any good workers? There is no compensation for those who perform better then others.
Tim Hortons, take this opportunity to help Melissa Thrive to your greatest capacity, if she has the work ethic she does now at her current pay, could imagine how well she could manage more? If you dont take this serious, I hope Melissa does and moves on to start her own very successful business. Her worth is there.
Sadly, I dont think the francise is doing much to compsenate the hard workers. Let alone notice the slack they pick up because the lame ones.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Doughnut
I’m go to Tim Horton 6 or 7 times a week for breakfast.Lori and her crew are the best.They usually have my order ready by the time I get to the counter.
Atmosphere: 5
Food: 5
Service: 5
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Another bad experience! Apparently this is an everything
Food: 1
Great customer service, great people,they were very
Atmosphere: 5
Food: 5
Service: 5
Stuck in drive through 30min for coffee!
Coffee and egg cheese burger ?
Atmosphere: 5
Food: 4
Service: 4
Incapable of putting sugar in
Atmosphere: 1
Food: 1
Service: 1
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