Dunkin'

1 Southfield Ave, Dobbs Ferry
(914) 674-8552

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Recent Reviews

Service issues during several recent visits. At busier times staff seems more focused on completing online order for pickup rather than serving walk in customers. This may reflect a lack of training or awareness on the part of the staff regarding the prioritization of multiple order streams. I think the challenge is to manage the balance between online and in person orders, especially during busy times — that requires judgment, not following a premade business model.
Clean Dunkin. However, customer service skills need to be improved. One worker appeared to have rolled out of bed, out of uniform, hair all over the place with a hoodie on who was clearly presented tired as she seemed frustrated she was not fully stocked up front. The other possibly working there for a longer time, was rude. When asked about my order, that was in front of her as I pointed out, her response was "I don't know, I don't make food" completely...
This dunking really set the bar for many locations. I was impressed for a bronx location to be this professional. I dare say u have raised my awareness again on the whole situation.

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