If I could post 0 I would. I waited over 10 minutes in the drive through for only a coffee. I had to repeat my order 3 times. And then was asked if I wanted a plain macchiato, when I had said caramel the first 3 times. I could hear them talking at the window asking if it was plain and I said loud enough for them to hear 'it's caramel, and you could ask me because I'm at the window.' And of course when I got it and tried it, it was just plain. And a large. So over $6 wasted. I also never got my receipt. Wasn't asked if i wanted it. The kid at the window was extremely rude. I even made a point to tell him I hoped he had a better day. The drive through wasn't that busy and the parking lot had maybe a handful of cars. But from looking in the window they seemed fully staffed. I am not that person to rage in demanding a discount or to redo my order, but the whole experience was ridiculous. Do better dunkin employees of Dryden, NY!!!
Atmosphere: 1
Food: 1
Service: 1
Xenobia Darkstar
I'm not sure if I've ever gotten my order right here. Just about every time I go I have to go back to have my order fixed. There's other Dunkin around, go to one of them.
Jessica Lucenti
Ok so my one complaint and this isn’t just Dunkin’ many coffee places including Starbucks does this and I am curious to how they get away with it. My coffees are never full ever for what we pay out on coffees I expect a full dam cup. Because why pay for a medium coffee when I’m served a small. Come on Dunkin’ fix your shit. When I want coffee I want it full not half.
Atmosphere: 4
Food: 3
Service: 2
shay
i asked for a caramel iced coffee… wtf is this? i’ve never seen a caramel coffee look so dull and not thoroughly mixed. cmon dryden dunkin get it together.
Atmosphere: 3
Food: 3
Service: 3
Laura Suarez
As a resident of Dryden, I can assert that this establishment is my top preference. They consistently endeavor to deliver outstanding service to all patrons. Even in their bustling environment, they uphold a welcoming atmosphere and express apologies for any delays, which is highly valued. I must highlight that the only times their quality falters are due to either faulty equipment or the inability of the staff in the food section to expedite orders. Nevertheless, apart from these issues, they prioritize customer service by offering apologies and keeping customers updated, which is praiseworthy.
Atmosphere: 5
Food: 5
Service: 5
Nicole D
Always great service, always get my irder right
Atmosphere: 5
Food: 5
Service: 5
Thomas Styles
Simply awful, wait time is excessive for a Dunkin in a small town with no customers, quality is never consistent or acceptable. Save some money and go across the street to get gas station coffee
Kitty Splain
Drive thru was fast and order was perfect! Bacon, egg, & cheese croissant 🤤🥐 & Pistachio Iced Coffee scrumptious! 😋 Thank you Dunkin for making my Wednesday morning Fabulously Delicious!!!!! 😍
Never had a bad experience here. Staff is always friendly, lines are short, coffee is perfectly made when ordering “cream and sugar”
Atmosphere: 5
Food: 5
Service: 5
Mindy Dove
Our sandwiches were cold in the middle and we had to wait for our sandwiches for 15 minutes coffee was excellent it 3:30 in the afternoon…
Atmosphere: 5
Food: 1
Service: 4
Mindy burnette
Our sandwiches were cold in the middle and we had to wait for our sandwiches for 15 minutes coffee was excellent it 3:30 in the afternoon…
Atmosphere: 5
Food: 1
Service: 4
Ellie Liights
I am a frequent DD guest and I try all of them between Ithaca NY and cortland NY. This one rocks. Especially the one woman- I will update it with her name-she is older with short white hair and glasses. She is kind, polite, and efficient. Always has a smile and she seems to treat her fellow employees the same. To be honest a lot of DDs these days have horrendous customer service. But I have only had good experiences here! And that's the rest of the employees there as well. Thank you!!
Typical Dunkin. Staff very helpful. Fast service.
Atmosphere: 4
Food: 5
Service: 5
If I could post 0 I would. I waited over 10 minutes in the drive through for only a coffee. I had to repeat my order 3 times. And then was asked if I wanted a plain macchiato, when I had said caramel the first 3 times. I could hear them talking at the window asking if it was plain and I said loud enough for them to hear 'it's caramel, and you could ask me because I'm at the window.' And of course when I got it and tried it, it was just plain. And a large. So over $6 wasted. I also never got my receipt. Wasn't asked if i wanted it. The kid at the window was extremely rude. I even made a point to tell him I hoped he had a better day. The drive through wasn't that busy and the parking lot had maybe a handful of cars. But from looking in the window they seemed fully staffed. I am not that person to rage in demanding a discount or to redo my order, but the whole experience was ridiculous. Do better dunkin employees of Dryden, NY!!!
Atmosphere: 1
Food: 1
Service: 1
I'm not sure if I've ever gotten my order right here. Just about every time I go I have to go back to have my order fixed. There's other Dunkin around, go to one of them.
Ok so my one complaint and this isn’t just Dunkin’ many coffee places including Starbucks does this and I am curious to how they get away with it. My coffees are never full ever for what we pay out on coffees I expect a full dam cup. Because why pay for a medium coffee when I’m served a small. Come on Dunkin’ fix your shit. When I want coffee I want it full not half.
Atmosphere: 4
Food: 3
Service: 2
i asked for a caramel iced coffee… wtf is this? i’ve never seen a caramel coffee look so dull and not thoroughly mixed. cmon dryden dunkin get it together.
Atmosphere: 3
Food: 3
Service: 3
As a resident of Dryden, I can assert that this establishment is my top preference. They consistently endeavor to deliver outstanding service to all patrons. Even in their bustling environment, they uphold a welcoming atmosphere and express apologies for any delays, which is highly valued. I must highlight that the only times their quality falters are due to either faulty equipment or the inability of the staff in the food section to expedite orders. Nevertheless, apart from these issues, they prioritize customer service by offering apologies and keeping customers updated, which is praiseworthy.
Atmosphere: 5
Food: 5
Service: 5
Always great service, always get my irder right
Atmosphere: 5
Food: 5
Service: 5
Simply awful, wait time is excessive for a Dunkin in a small town with no customers, quality is never consistent or acceptable. Save some money and go across the street to get gas station coffee
Drive thru was fast and order was perfect! Bacon, egg, & cheese croissant 🤤🥐 & Pistachio Iced Coffee scrumptious! 😋 Thank you Dunkin for making my Wednesday morning Fabulously Delicious!!!!! 😍
Food: 5
Service: 5
Recommended dishes: Croissant
Waited 6 minutes and never got served so I left
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The staff is kind of rude
Atmosphere: 5
Food: 5
Service: 2
Never had a bad experience here. Staff is always friendly, lines are short, coffee is perfectly made when ordering “cream and sugar”
Atmosphere: 5
Food: 5
Service: 5
Our sandwiches were cold in the middle and we had to wait for our sandwiches for 15 minutes coffee was excellent it 3:30 in the afternoon…
Atmosphere: 5
Food: 1
Service: 4
Our sandwiches were cold in the middle and we had to wait for our sandwiches for 15 minutes coffee was excellent it 3:30 in the afternoon…
Atmosphere: 5
Food: 1
Service: 4
I am a frequent DD guest and I try all of them between Ithaca NY and cortland NY. This one rocks. Especially the one woman- I will update it with her name-she is older with short white hair and glasses. She is kind, polite, and efficient. Always has a smile and she seems to treat her fellow employees the same. To be honest a lot of DDs these days have horrendous customer service. But I have only had good experiences here! And that's the rest of the employees there as well. Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese
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