I have never actually written a complaint about a restaurant before but this was by far the worst dining experience my family has ever had. While I can’t completely knock the food, the staff was by far the most arrogant , rude and careless service I have ever experienced. I ordered the Burrito Tejano, described as smothered in their cheese sauce. My daughter also ordered this item so I had something to compare it to. Hers had cheese all over it while mine had barely any covering it at all , not even enough to taste, so I asked for some extra as it was a clear difference. I was charged $4.99 for it and after I was told it was because the cheese didn’t spread on mine because my food wasn’t warm enough? I mean that alone shouldn’t happen right? Make it make sense. She then said well you finished all the cheese in the dish so if you eat it you have to pay for it, I’m sorry were you going to save and re-serve what was lesft in the tiny little dish of cheese you gave me ? She gave us so much attitude and I asked if she understood this was the service industry as I own a completely service orientated business myself that I have run for over 20 years. The waitress was beyond rude as well, throwing our check on the table as we were still eating and giving us boxes, when I brought that up , she said that that’s what she is told to do. Halfway through your meal?! I have never ever been talked to so rudely by wait staff or a “manager”. She even said to me look at these people coming in here we obviously are great, the restaurant was less than a quarter full , most of those people where there had attended a cheer competition in fredonia and live out of town. It’s clear your locals dont care for the establishment either because where were they? Not there.
Atmosphere: 2
Food: 3
Service: 1
Gabriel Navarro
Chu-approved: 4/5
Reed Cook
My steak was good. But I couldn't tell how it was cooked because it was flooded in spicy sauce. Some parts seemed undercooked, and some parts seemed overcooked.
Atmosphere: 4
Food: 3
Service: 4
Jason Jurek
Refried beans were the highlight of the dish. Everything else was just OK.
Atmosphere: 5
Food: 3
Service: 4
Jeff Embury
Literally sitting here watching the waitress yacking it up with a table for 10 minutes and ignoring the other tables as they are filling up
Atmosphere: 3
Food: 4
Service: 1
Russell Furdell
Dietary restrictions: It will cost.
Atmosphere: 4
Food: 4
Service: 4
Kevin Crumb
Great service Excellent food !!!
Atmosphere: 5
Food: 5
Service: 5
Kurt Meyer
Wonderful food, great prices, excellent people, great service.
Parking: Plenty of places to park, many spots near the door
Truly authentic Mexican food!!! Absolutely delicious and the most friendly staff you could ask for!!! I would have given all 5 stars but I believe there is always room for improvement!!!
I have never actually written a complaint about a restaurant before but this was by far the worst dining experience my family has ever had. While I can’t completely knock the food, the staff was by far the most arrogant , rude and careless service I have ever experienced. I ordered the Burrito Tejano, described as smothered in their cheese sauce. My daughter also ordered this item so I had something to compare it to. Hers had cheese all over it while mine had barely any covering it at all , not even enough to taste, so I asked for some extra as it was a clear difference. I was charged $4.99 for it and after I was told it was because the cheese didn’t spread on mine because my food wasn’t warm enough? I mean that alone shouldn’t happen right? Make it make sense. She then said well you finished all the cheese in the dish so if you eat it you have to pay for it, I’m sorry were you going to save and re-serve what was lesft in the tiny little dish of cheese you gave me ? She gave us so much attitude and I asked if she understood this was the service industry as I own a completely service orientated business myself that I have run for over 20 years. The waitress was beyond rude as well, throwing our check on the table as we were still eating and giving us boxes, when I brought that up , she said that that’s what she is told to do. Halfway through your meal?! I have never ever been talked to so rudely by wait staff or a “manager”. She even said to me look at these people coming in here we obviously are great, the restaurant was less than a quarter full , most of those people where there had attended a cheer competition in fredonia and live out of town. It’s clear your locals dont care for the establishment either because where were they? Not there.
Atmosphere: 2
Food: 3
Service: 1
Chu-approved: 4/5
My steak was good. But I couldn't tell how it was cooked because it was flooded in spicy sauce. Some parts seemed undercooked, and some parts seemed overcooked.
Atmosphere: 4
Food: 3
Service: 4
Refried beans were the highlight of the dish. Everything else was just OK.
Atmosphere: 5
Food: 3
Service: 4
Literally sitting here watching the waitress yacking it up with a table for 10 minutes and ignoring the other tables as they are filling up
Atmosphere: 3
Food: 4
Service: 1
Dietary restrictions: It will cost.
Atmosphere: 4
Food: 4
Service: 4
Great service Excellent food !!!
Atmosphere: 5
Food: 5
Service: 5
Wonderful food, great prices, excellent people, great service.
Parking: Plenty of places to park, many spots near the door
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo Loco, Chicken Fajitas, Taco Salad, Margherita, Refried Beans
Great food! ?
Atmosphere: 5
Food: 5
Service: 5
Truly authentic Mexican food!!! Absolutely delicious and the most friendly staff you could ask for!!! I would have given all 5 stars but I believe there is always room for improvement!!!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chips Salsa and Queso, Pollo Loco, Chicken Fajitas, Carne Asada, Margherita, Refried Beans, Fajitas Trio
Restaurantji Recommends
Excelente servicio buena comida. Tienen todo bien organizado.
Quite possibly the worst Mexican food I've ever eaten. Staff was very nice though.
Atmosphere: 3
Food: 1
Service: 4
Food was fantastic and service was fast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lobster Chimichanga, Refried Beans
Was a good lunch would try again. Quick service as well
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Carne Asada
Place is declining
Atmosphere: 3
Food: 2
Service: 5
Loading...