Joanna was a horrible server/bartender. She blantly carters to certain patrons. I thought it was just me until I saw another customer sit at the bar that looked like me, Joanna ignored her the same, but as soon as a male lighter skin patron walked up. he was immediately acknowledged and given a menu. I had to wait a good 5-7 minutes before she asked what I wanted. I was nwver given a menu. These series of actions can be seen on video. Then she asked me me if I wanted to go. She also put in the wrong order for sweet potato. Joanna only checked on me once and I was almost done with my food. She then faked being nice because she wanted a tip. Her co-worker Marcus provided excellent customer service. If it weren't for him, I would be upset. Thank you Marcus for providing excellent customer service. ALL money is green and ALL patrons should be treated the same!
Atmosphere: 2
Food: 5
Service: 1
Kelly G
Pavilion was closed, so went to Elements at the same hotel. Service was horrible, dishes were filthy. I was enjoying my glass of Chardonnay until I saw food caked on the glass. I showed the server, and she brought me another dirty glass with only a couple of sips of Chardonnay in it, (I had only had a couple of sips before seeing the caked on food). No apologies, and the dirty glass of wine was $24! I ordered water, and the glass was filthy, so I showed her. She brought another glass that was even dirtier. No apologies!! What is happening to customer service these days??
Atmosphere: 2
Food: 1
Service: 1
Melissa O'Gilbert
Restaurant was close to the hotel and the menu looked good so decided to check it out. The Pavillion was closed so had to eat in the Elements bar area. Food was excellent. The only downside was the service. The waiter spoke maybe a total of 8 words the entire time. Delivery was an option at the hotel and I would probably do that next time instead.
Atmosphere: 5
Food: 5
Service: 1
Rosslyn Aguilar
Nice placeWell go again.
Atmosphere: 4
Food: 5
Service: 4
Rosalyn Aguilar
Nice place Well go again.
Atmosphere: 4
Food: 5
Service: 4
Jeremy Boyts
For those who follow my reviews: you all know...I don't write positive reviews. PLEASE PAY ATTENTION!The staff! The food! The environment ! Are all 100% dialed in! Pure perfection. The hotel is great and all, but it's the burger that would encourage me to book a stay here again! Well done ??????
Atmosphere: 5
Food: 5
Service: 5
Denyse Denyse
I only had one item which was there dumplings. They tasted Excellent!
Korbin Dickerson
I actually enjoy their food and service, great location right next to my house. The workers are always nice. I highly recommend this place.
cameronsY7539WF
The concierge service was outstanding, All of the employees were generous and accommodating, and more specifically Carolyn who works at the front desk was awesome. I would recommend this hotel to anyone looking to stay close to LGA, and also looking to have a quick commute into Manhattan.
Maya P
We stayed in the LaGuardia Plaza Hotel for 4 nights and it was great. The Stuff at the front desk were very helpful and understanding , the restaurant was clean and the overall service was superb . We strongly recommend the hotel to any traveler by the LaGuardia airport, which is very close to NYC.
The quality of this hotel has really gone down during our most recent visit. We have been coming to this hotel as a weekend getaway once every couple months for over three years. Customer service has always been exceptional. We love their in-room dining menu, room service, and their breakfast buffet is amazing. When attempting to order from the room service menu, they are usually very responsive. This past weekend was different. When calling at around 10:30 PM to place a room service order, we were given the runaround. We kept being told to call back in five minutes only to be redirected to guest services, to then be redirected several times with no answer. At one point when we finally got a response, we were told that room service orders can’t be taken after 10:45, when the menu clearly states 11:30 PM is the latest. When we stated this, we were placed on hold yet again. This back and forth ordeal went on for about 40 minutes, so we decided to go ourselves to the Elements lounge to pick up our food, which took half an hour itself. We assumed they were just unusually busy this night. However, when attempting to place a room service order in the morning for breakfast the next morning, we came across the same issue, waiting for a very long time just to get through, no call back when we were told that we would be called, told to call back in five minutes, then left waiting yet again. We would have preferred going to the breakfast buffet, as it is usually very good. We used to get free breakfast vouchers as a perk on orbitz due to it being a VIP hotel, but we didn’t get it this time. We didn’t mind, but hoped their food service would have been better. I have always raved about this place due to its exceptional customer service. That was one of the main reasons we booked here. Customer service on point, pricing was always decent and customer service always went above and beyond. Not sure if we will be returning, which is unfortunate because we have always looked forward to coming here.
Stephen M
What an absolutely Great Place to stay. Rooms were comfortable and clean. Service was awesome. Have a Great dining area,and a nice quiet lounge. Shuttle every 20 minutes to the airport. Going to absolutely come back here.
405montys
Just back from a trip to NY after a long absence. Stayed at the Laguardia Plaza, where I had stayed in the past. "OUTSTANDING"!!! I returned because of good experience during past visits, but it is better than ever! In addition to great location, great price, great rooms and other amenities, the service is THE BEST!!! Personalized and friendly, everything customer service is supposed to be, TOP QUALITY! Thanks and five stars to Carollynn Mears, who makes the guests feel like they've come home, with her warm welcome and super-efficient and personal help with any and all issues that may arise. Literally made my stay feel like my home away from home. Thanks also to Carla, and the rest of the outstanding staff. I will be back!!!
Stephanie Pelton
Great food. Pricey. Slow service but great attitudes and attention to detail.
Joanna was a horrible server/bartender. She blantly carters to certain patrons. I thought it was just me until I saw another customer sit at the bar that looked like me, Joanna ignored her the same, but as soon as a male lighter skin patron walked up. he was immediately acknowledged and given a menu. I had to wait a good 5-7 minutes before she asked what I wanted. I was nwver given a menu. These series of actions can be seen on video. Then she asked me me if I wanted to go. She also put in the wrong order for sweet potato. Joanna only checked on me once and I was almost done with my food. She then faked being nice because she wanted a tip. Her co-worker Marcus provided excellent customer service. If it weren't for him, I would be upset. Thank you Marcus for providing excellent customer service. ALL money is green and ALL patrons should be treated the same!
Atmosphere: 2
Food: 5
Service: 1
Pavilion was closed, so went to Elements at the same hotel. Service was horrible, dishes were filthy. I was enjoying my glass of Chardonnay until I saw food caked on the glass. I showed the server, and she brought me another dirty glass with only a couple of sips of Chardonnay in it, (I had only had a couple of sips before seeing the caked on food). No apologies, and the dirty glass of wine was $24! I ordered water, and the glass was filthy, so I showed her. She brought another glass that was even dirtier. No apologies!! What is happening to customer service these days??
Atmosphere: 2
Food: 1
Service: 1
Restaurant was close to the hotel and the menu looked good so decided to check it out. The Pavillion was closed so had to eat in the Elements bar area. Food was excellent. The only downside was the service. The waiter spoke maybe a total of 8 words the entire time. Delivery was an option at the hotel and I would probably do that next time instead.
Atmosphere: 5
Food: 5
Service: 1
Nice placeWell go again.
Atmosphere: 4
Food: 5
Service: 4
Nice place
Well go again.
Atmosphere: 4
Food: 5
Service: 4
For those who follow my reviews: you all know...I don't write positive reviews. PLEASE PAY ATTENTION!The staff! The food! The environment ! Are all 100% dialed in! Pure perfection. The hotel is great and all, but it's the burger that would encourage me to book a stay here again! Well done ??????
Atmosphere: 5
Food: 5
Service: 5
I only had one item which was there dumplings. They tasted Excellent!
I actually enjoy their food and service, great location right next to my house. The workers are always nice. I highly recommend this place.
The concierge service was outstanding, All of the employees were generous and accommodating, and more specifically Carolyn who works at the front desk was awesome. I would recommend this hotel to anyone looking to stay close to LGA, and also looking to have a quick commute into Manhattan.
We stayed in the LaGuardia Plaza Hotel for 4 nights and it was great. The Stuff at the front desk were very helpful and understanding , the restaurant was clean and the overall service was superb . We strongly recommend the hotel to any traveler by the LaGuardia airport, which is very close to NYC.
Restaurantji Recommends
The quality of this hotel has really gone down during our most recent visit. We have been coming to this hotel as a weekend getaway once every couple months for over three years. Customer service has always been exceptional. We love their in-room dining menu, room service, and their breakfast buffet is amazing. When attempting to order from the room service menu, they are usually very responsive. This past weekend was different. When calling at around 10:30 PM to place a room service order, we were given the runaround. We kept being told to call back in five minutes only to be redirected to guest services, to then be redirected several times with no answer. At one point when we finally got a response, we were told that room service orders can’t be taken after 10:45, when the menu clearly states 11:30 PM is the latest. When we stated this, we were placed on hold yet again. This back and forth ordeal went on for about 40 minutes, so we decided to go ourselves to the Elements lounge to pick up our food, which took half an hour itself. We assumed they were just unusually busy this night. However, when attempting to place a room service order in the morning for breakfast the next morning, we came across the same issue, waiting for a very long time just to get through, no call back when we were told that we would be called, told to call back in five minutes, then left waiting yet again. We would have preferred going to the breakfast buffet, as it is usually very good. We used to get free breakfast vouchers as a perk on orbitz due to it being a VIP hotel, but we didn’t get it this time. We didn’t mind, but hoped their food service would have been better. I have always raved about this place due to its exceptional customer service. That was one of the main reasons we booked here. Customer service on point, pricing was always decent and customer service always went above and beyond. Not sure if we will be returning, which is unfortunate because we have always looked forward to coming here.
What an absolutely Great Place to stay. Rooms were comfortable and clean. Service was awesome. Have a Great dining area,and a nice quiet lounge. Shuttle every 20 minutes to the airport. Going to absolutely come back here.
Just back from a trip to NY after a long absence. Stayed at the Laguardia Plaza, where I had stayed in the past. "OUTSTANDING"!!! I returned because of good experience during past visits, but it is better than ever! In addition to great location, great price, great rooms and other amenities, the service is THE BEST!!! Personalized and friendly, everything customer service is supposed to be, TOP QUALITY! Thanks and five stars to Carollynn Mears, who makes the guests feel like they've come home, with her warm welcome and super-efficient and personal help with any and all issues that may arise. Literally made my stay feel like my home away from home. Thanks also to Carla, and the rest of the outstanding staff. I will be back!!!
Great food. Pricey. Slow service but great attitudes and attention to detail.
Used fake canned cheap liquid cheese on nachos.
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