Ralph's Italian Ices & Ice Cream

Pros: Good ices and ice cream.
Cons: Overpriced. And they don’t accept any form of electronic payment. Very inconvenient.

I had such an amazing experience at Ralph’s Ice Cream, and it’s all thanks to Mia! From the moment I got to there she greeted me with the warmest smile and made me feel like a valued customer right away. Even though there was a bit of a line she stayed calm, upbeat, and professional the entire time. She handled each order with care and patience, making sure everyone got exactly what they wanted without ever seeming rushed or overwhelmed.When it was my turn, I had a few specific requests for my order and Mia didn’t hesitate or get annoyed like some people might. Instead she listened carefully, gave great suggestions, and made sure everything came out perfect. The way she took the time to double-check and make my treat exactly the way I like it showed how much pride she takes in her job. On top of that, she kept such a positive vibe that it made the whole experience even better something you don’t always get at places that are super busy.
Honestly, workers like Mia are rare. She goes above and beyond just taking orders she creates a whole experience that makes customers want to come back. She’s respectful, hardworking, and truly cares about doing her job well. I hope Ralph’s management sees how lucky they are to have someone like her on their team. Mia absolutely deserves recognition and in my opinion a raise for the excellent service she provides! Thank you once again to management and Mia!

I truly wanted to give this location a 5-star rating, and under normal circumstances, it would have been. However, my experience on Saturday around 7:00 PM led me to give a lower rating, and I feel it's important to share my concerns.

This was my first time visiting Ralph’s at this time of day, and unfortunately, the interaction was far from pleasant. A young woman with dark brown or black hair gave me a particularly negative experience.

I ordered two kids' cones and a pup cup, a combination I’ve ordered many times before, and the total usually comes out to around $9.00. My husband and I always leave a tip of $2 to $3, depending on the number of staff present. However, this time, the total came to $11.80. When I politely asked why the price was higher than usual, the employee became visibly upset and raised her voice.
The cones weren’t even done properly! They were small for the price she charged us and the sprinkles fell off them!

While we chose to pay and walk away, this interaction left a sour note on what should have been a simple visit. If the employee is dissatisfied with her job, perhaps a different role might be a better fit.

I hope this feedback helps improve customer service at this location in the future.

Always good 👍

It's Ralphs

Really good creme ices.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Italian Ices

Ice creams are delicious and fresh. The girls/staff are awesome always greet you with a smile. Simply the finest.

Price $$ Have varieties of ice cream and maxican street foods.

The ices are always delicious, but I’m giving these 5 stars to the girls that worked when I went today. There was a huge family ahead of me and the mom was awful, difficult, and frustrating to everyone behind us. The girls behind the counter were so kind even though the woman was insane and it shows how professional they are.

Ices were delicious.

Don't get a cover !!! U'll get an extra scoop almost.

The ices are always delicious, but I’m giving these 5 stars to the girls that worked when I went today. There was a huge family ahead of me and the mom was awful, difficult, and frustrating to everyone behind us. The girls behind the counter were so kind even though the woman was insane and it shows how professional they are.

Love the cream ices flavors. The twister is off the hook yummy!! I think Tuesday is buy one get one free!!

If you love Italian ice there is where you go Large selection of flavors Been going here for years

Great place for Ice-cream only that to bad thing is that the season end and they close until spring time for what ever is worth enjoy your winter break and hope to see you back better with new ideas next Spring time