I’ve been a loyal customer here since the day they opened. Up until the end of 2024, I rarely had a complaint. Unfortunately, each visit since then has gotten progressively worse — and after today, I don’t plan on coming back.
I ordered two identical burgers. Both were missing three key ingredients and looked like they were thrown together without any care. On top of that, they were noticeably lacking in flavor — far below the quality I was used to from this place.
My drive home is just 3 minutes, so I wasn’t expecting the food to be piping hot — but I also wasn’t expecting it to be room temperature or colder. The onion rings and fries were both cold, flavorless, and stale. The fries were especially bad — soggy and borderline inedible.
They also forgot all dipping sauces or condiments. For a full meal, I was given two ketchup packets — that’s it.
I tried calling to speak with someone before writing this review, but no one answered. Today was a real letdown. I truly hope they turn things around, but I can no longer recommend this place based on how far the quality has fallen.
Vasilios Pagounidis
Top quality burger and fries place. Their cheesesteaks and onion rings are the best I've had.
liz santiago
So today the store was very busy but the food was still amazing like always , the service is great. The two girls that work are the best very nice ,very kind and I absolutely love the burgers like the best burgers I ever had always good 10/10. ‘Must visit’
Trisha Lyons
I ate at wayback Burger for the first time yesterday with my fiance we ate at the one in East meadow and had an excellent experience. The food was incredible very fairly priced and the service that this particular location was beyond my expectations. Reeba yudy, Matthew and Gumpreet we're excellent. Our questions were answered immediately and with incredible detail. We ended up having to wait a few hours because we were at the hospital down the road and they allowed me to charge my phone citizen tables use the restroom where in much less time and better circumstances I've had other restaurants and or employees give me much less. They were incredibly friendly knowledgeable and professional. I watch them do the same with every other customer that came into the location while I was there. If I were there boss I would be incredibly proud.
Robert Latoraco
Would have loved to give it a try but they don't accept cash. Was told by the lady you must use the kiosk to order. Kiosk unlike other restaurants don't have a pay at the counter option and cards must be used.
C FISH
Took over 1 hour for my order !!!!
Noah Del
Nice food and good area
Pupo Sajida
Had a awesome experience at wayback burger. The food was fresh & delicious! The customer service team was amazing, although I was taking time for ordering but they were so responsive , patient and helpful throughout and they made me feel welcome and appreciated..my kids love their friendly environment ...I must say that it's not just wayback burgers.. it's #The best wayback Burger in East meadow..
Eddie
Food is great, problem is the staffing. Workers were moving as fast as they could but there was only two of them dealing with walk in customers and online orders at the same time.
JOSE SANTIAGO
The two girls that work they were very nice. The food was delicious. They are definitely sweethearts. The store is very clean The burgers are made to order fresh very delicious fresh vegetables very photogenic Pretty much the best burgers I’ve ever had
I had an amazing experience at wayback burgers. From the moment I walked in the staff especially both girls were so friendly and helpful..I'll be returning soon.. ensuring I felt comfortable throughout.. love their customer service ,food and environment.. Much appreciated
Ismaeel Hameed
Had to wait 30 minutes just to order when I was the only person in the line just waiting while the workers were doing their own thing and was waiting another 20 minutes just for food when there was nobody here while hearing the workers just chatting not doing their job, my fries were cold and soggy. Asked for a to go box and they gave me a paper bag, first and last time ever coming here
Anoos Robin
Best burgers, friendly staff and clean place
Angel Hernandez
Me and my family love burgers and way back is one of our favorite places. Great atmosphere. Great Service. Just great in general.
Richard Cerruti
Thr A1 Steakhouse burger I ordered had very little sauce. Not much more than a few drops. The meat was dry with no flavor. The fries I preferred were tasty and there was a good amount. I probably won’t hurry back
I’ve been a loyal customer here since the day they opened. Up until the end of 2024, I rarely had a complaint. Unfortunately, each visit since then has gotten progressively worse — and after today, I don’t plan on coming back.
I ordered two identical burgers. Both were missing three key ingredients and looked like they were thrown together without any care. On top of that, they were noticeably lacking in flavor — far below the quality I was used to from this place.
My drive home is just 3 minutes, so I wasn’t expecting the food to be piping hot — but I also wasn’t expecting it to be room temperature or colder. The onion rings and fries were both cold, flavorless, and stale. The fries were especially bad — soggy and borderline inedible.
They also forgot all dipping sauces or condiments. For a full meal, I was given two ketchup packets — that’s it.
I tried calling to speak with someone before writing this review, but no one answered. Today was a real letdown. I truly hope they turn things around, but I can no longer recommend this place based on how far the quality has fallen.
Top quality burger and fries place. Their cheesesteaks and onion rings are the best I've had.
So today the store was very busy but the food was still amazing like always , the service is great. The two girls that work are the best very nice ,very kind and I absolutely love the burgers like the best burgers I ever had always good 10/10. ‘Must visit’
I ate at wayback Burger for the first time yesterday with my fiance we ate at the one in East meadow and had an excellent experience. The food was incredible very fairly priced and the service that this particular location was beyond my expectations. Reeba yudy, Matthew and Gumpreet we're excellent. Our questions were answered immediately and with incredible detail. We ended up having to wait a few hours because we were at the hospital down the road and they allowed me to charge my phone citizen tables use the restroom where in much less time and better circumstances I've had other restaurants and or employees give me much less. They were incredibly friendly knowledgeable and professional. I watch them do the same with every other customer that came into the location while I was there. If I were there boss I would be incredibly proud.
Would have loved to give it a try but they don't accept cash. Was told by the lady you must use the kiosk to order. Kiosk unlike other restaurants don't have a pay at the counter option and cards must be used.
Took over 1 hour for my order !!!!
Nice food and good area
Had a awesome experience at wayback burger. The food was fresh & delicious! The customer service team was amazing, although I was taking time for ordering but they were so responsive , patient and helpful throughout and they made me feel welcome and appreciated..my kids love their friendly environment ...I must say that it's not just wayback burgers.. it's #The best wayback Burger in East meadow..
Food is great, problem is the staffing. Workers were moving as fast as they could but there was only two of them dealing with walk in customers and online orders at the same time.
The two girls that work they were very nice. The food was delicious. They are definitely sweethearts. The store is very clean The burgers are made to order fresh very delicious fresh vegetables very photogenic Pretty much the best burgers I’ve ever had
Restaurantji Recommends
I had an amazing experience at wayback burgers. From the moment I walked in the staff especially both girls were so friendly and helpful..I'll be returning soon.. ensuring I felt comfortable throughout.. love their customer service ,food and environment..
Much appreciated
Had to wait 30 minutes just to order when I was the only person in the line just waiting while the workers were doing their own thing and was waiting another 20 minutes just for food when there was nobody here while hearing the workers just chatting not doing their job, my fries were cold and soggy. Asked for a to go box and they gave me a paper bag, first and last time ever coming here
Best burgers, friendly staff and clean place
Me and my family love burgers and way back is one of our favorite places. Great atmosphere. Great Service. Just great in general.
Thr A1 Steakhouse burger I ordered had very little sauce. Not much more than a few drops. The meat was dry with no flavor. The fries I preferred were tasty and there was a good amount. I probably won’t hurry back
Loading...