Wendy's
305 W Commercial St, East Rochester
(585) 385-4890
Recent Reviews
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Served burnt cookies called they acted as if I did not purchase my food from the location 12:28 afternoon ordrered through drive thur on my lunch break very unprofessional on the phone
Atmosphere: 1
Food: 1
Service: 1
Don’t bother. Can’t even pay em to give service. Repeated attempts to get a common item on menu and met with rude workers that won’t work. They also think it’s hilarious. Never got a thing…. No food from an open fast food restaurant. Soo sad. I don’t see what they would get the one star for either
Dietary restrictions: Being incredibly ill all the time there’s very few things I can eat. I just wanted a frosty. It would’ve made my day butMy interpretation of the event is that the people working at night don’t like having to clean the frosty machine so you won’t get one sorry folks. And just so we’re clear I did not show up at the last minute either
Normally I don't have problems at this store but not the case today. I ordered my usual and then was told they don't do breakfast combos with the pull parts instead of the wedges. I informed the gentlemen taking my order I just got the same thing 2 days prior and he called me a liar. Then after I hot my food the burrito and wedges were cold and the coke zero had no syrup. Wont be visiting this location again.
Atmosphere: 1
Food: 1
Service: 1
cold food, staff messing around and not paying attention to the customers. All very careless, specially the women. Found a long blonde hair in my food. The girl on the speaker was rude, horrible experience would give a zero if i could.
Atmosphere: 1
Food: 1
Service: 1
Really slow service.
Atmosphere: 3
Food: 4
Service: 2
drive thru was quick and easy wish they had vanilla frosty still though
Atmosphere: 4
Food: 4
Service: 5
Website says open until 12am. Got there at 11:45pm Friday 11/1 night and drive thru said they were closed. Probably should update website rather than waste customers time….
Atmosphere: 1
Food: 1
Service: 1
Wow. Thankful we got something to eat. But geeze, awkward experience. Not to mention the "business" seen happening right outside their location. And the soda was flat. Forgot the sauces. And we won't go here again.
Atmosphere: 1
Food: 2
Service: 1
horrible service. waited 35 mins after paying. workers seemed clueless and didn’t care. order was wrong. food ice cold. fries had 5 individual fries and nuggets came w 3 instead of 4. horrible experience. won’t be back. they need some serious management help
Atmosphere: 1
Food: 1
Service: 1
Food was terrible
Burger- cold
Buns- old and crumbly
Chicken nuggets- please stop calling these nuggets. They are more like small popcorn chicken pieces. If you mush a “4 piece nugget” together, you can make 1 chicken nugget.
Baconator fries- cheese not melted
I except to have a stomach ache and will remain close to a bathroom after the food I did consume. But I won’t use their bathroom because they don’t have soap in their bathrooms to wash your hands. (Scary)
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ordered 10 piece chicken nuggets with buffalo sauce, large chili and fountain beverage. The 10 piece was over $10 and they were just freezer reheated nuggets. I'd rather buy chicken wings from a wing place. The chili was very hot but also very watery. Not much substance to it. The soda machine seems to have an issue based on the floor but all options were room temperature and after my first drink I didn't have any more flavor options for coke. By the hole in the ceiling it seems they were having issues with the air conditioning and it was warm in their. There were no napkins available. Plenty of parking.
Parking: Plenty of parking
Atmosphere: 1
Food: 1
Service: 3
Took my money at the drive thru and then I waited 10 minutes for 2 sandwiches
With no receipt given.
Absolutely pitiful service.
And I was the only customer...
Atmosphere: 1
Food: 1
Service: 1
Rude and unprofessional. Even if it is 30mins to closing we should have been greeted politely and respectfully
Service: 1
really wrecked the inside of this restaurant with gray crap!
Please mop your floors!
Atmosphere: 3
Food: 3
Service: 3
Great service fast and easy
Atmosphere: 5
Food: 5
Service: 5
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