Got a turkey sausage egg and cheese on a croissant and my croissant was steel, I basically paid for a garbage
Atmosphere: 1
Food: 1
Service: 1
Jerome Sullivan
I never go to local DD. The service at DD is so poor that I may visit them 3 times a year. They are under staffed and filthy. If I do, I am always disappointed. Waited in line for 10+ minutes. This location could not fulfill my overly difficult drink order. I ordered a hot Chai. DD never fails to disappoint. Incredibly consistent in not getting the job done.
Service: 1
Melissa Heseman
Some of the worst customer service I've ever experienced!
Atmosphere: 1
Food: 3
Service: 1
william harper
This is the best DD anywhere! Great people here.
Atmosphere: 5
Food: 5
Service: 5
Tay Borden (Tay)
Had a meeting here...it was clean and staff was respectful and helpful
Atmosphere: 5
Food: 5
Service: 5
chris schwagler
Hot chocolate is the best here
Nella ornella
Second time they gave me coffee with no sugar and a half full. The most disgusting coffee ever especially when I paid for it lmao. But one time could be probably an accident but twiceee?? Come on noww!!🙄
Atmosphere: 2
Food: 1
Service: 2
Thalia C
Probably the worst Dunkin to order from. If you order avocado toast with bacon it’ll come burnt and with no bacon almost 90% of the time. Coffee is wrong most of the time as well with flavors you never even asked for. Staff is friendly but it just seems they try to cut corners for whatever reason.
I visited the Dunkin Donuts (#331771) located at 4 Chevy Drive in East Syracuse, NY on 11/18/2024. I have frequented this location often in the past as it is close to my office. The service and accuracy of the food has always been a 50/50 shot that you would wind up satisfied following your visit. On 11/18/2024, I went through the drive thru and ordered my iced latte with oak milk, a drink that I frequently order. I paid at the window and was handed a beverage that did not visually appear to be what I typically receive. I questioned the drink and was told that this location was out of oak milk so they substituted almond milk (without asking me). I declined the substitution and requested a refund. I was told that the manager was not available to give a refund. An employee wrote on the back of my receipt for me to come back the following day to receive the same beverage. I called the next morning to speak with the manager to request a refund but no one answered the phone. I called again in the afternoon and no one answered. I called a few days later and a few days after that, and I called today and no one answered the phone. I called several extensions at the Wolak Group and no one answered as well. Be aware...
Atmosphere: 1
Food: 1
Service: 1
Beatrice Sniper
I'm in the area for a few weeks, and probably stopped by this place about 7 times after a walmart run, and each time they'd get my order wrong. One time they gave me espresso when I ordered matcha latte. Each time I'd order avocado toast, it would be burnt, theyd hand me drinks that were like 4/5ths full (so I'd have to ask them to fill it), once made it mostly milk with alot less powder, not even mixed in. Probably better going to a different one 😅 there's a sign at drive thru that says they are short staffed so they close at 7pm.
Tina Rowe
Went through drive thru , ordered the 6 dollar meal deal , order taker was very nice n polite , but cashing out n getting food was wrong, ice coffee taste like burnt cold brew , n no Carmel swirl , hash browns still kinda frozen n no bacon on the bagel sandwich. I usually do not complain but the woman also handed me the wrong order out the window n I gave a tip . They are people n I worked service .. please pay attention more
Atmosphere: 3
Food: 2
Service: 3
D L
35 minutes. THIRTY FIVE MINUTE wait for 2 donuts and a medium coffee. Plenty of donuts in display and no one is checking for mobile and display orders. Unacceptable.
Atmosphere: 1
Service: 1
Christina Rookey
They are short staffed, but were super friendly and trying their very best to serve customers in a timely fashion
Got a turkey sausage egg and cheese on a croissant and my croissant was steel, I basically paid for a garbage
Atmosphere: 1
Food: 1
Service: 1
I never go to local DD. The service at DD is so poor that I may visit them 3 times a year. They are under staffed and filthy. If I do, I am always disappointed. Waited in line for 10+ minutes. This location could not fulfill my overly difficult drink order. I ordered a hot Chai. DD never fails to disappoint. Incredibly consistent in not getting the job done.
Service: 1
Some of the worst customer service I've ever experienced!
Atmosphere: 1
Food: 3
Service: 1
This is the best DD anywhere! Great people here.
Atmosphere: 5
Food: 5
Service: 5
Had a meeting here...it was clean and staff was respectful and helpful
Atmosphere: 5
Food: 5
Service: 5
Hot chocolate is the best here
Second time they gave me coffee with no sugar and a half full. The most disgusting coffee ever especially when I paid for it lmao. But one time could be probably an accident but twiceee?? Come on noww!!🙄
Atmosphere: 2
Food: 1
Service: 2
Probably the worst Dunkin to order from. If you order avocado toast with bacon it’ll come burnt and with no bacon almost 90% of the time. Coffee is wrong most of the time as well with flavors you never even asked for. Staff is friendly but it just seems they try to cut corners for whatever reason.
Excellent!!!
Atmosphere: 5
Food: 5
Service: 5
, good coffee good service I didn't go inside
Service: 4
Restaurantji Recommends
I visited the Dunkin Donuts (#331771) located at 4 Chevy Drive in East Syracuse, NY on 11/18/2024. I have frequented this location often in the past as it is close to my office. The service and accuracy of the food has always been a 50/50 shot that you would wind up satisfied following your visit. On 11/18/2024, I went through the drive thru and ordered my iced latte with oak milk, a drink that I frequently order. I paid at the window and was handed a beverage that did not visually appear to be what I typically receive. I questioned the drink and was told that this location was out of oak milk so they substituted almond milk (without asking me). I declined the substitution and requested a refund. I was told that the manager was not available to give a refund. An employee wrote on the back of my receipt for me to come back the following day to receive the same beverage. I called the next morning to speak with the manager to request a refund but no one answered the phone. I called again in the afternoon and no one answered. I called a few days later and a few days after that, and I called today and no one answered the phone. I called several extensions at the Wolak Group and no one answered as well. Be aware...
Atmosphere: 1
Food: 1
Service: 1
I'm in the area for a few weeks, and probably stopped by this place about 7 times after a walmart run, and each time they'd get my order wrong. One time they gave me espresso when I ordered matcha latte. Each time I'd order avocado toast, it would be burnt, theyd hand me drinks that were like 4/5ths full (so I'd have to ask them to fill it), once made it mostly milk with alot less powder, not even mixed in. Probably better going to a different one 😅
there's a sign at drive thru that says they are short staffed so they close at 7pm.
Went through drive thru , ordered the 6 dollar meal deal , order taker was very nice n polite , but cashing out n getting food was wrong, ice coffee taste like burnt cold brew , n no Carmel swirl , hash browns still kinda frozen n no bacon on the bagel sandwich. I usually do not complain but the woman also handed me the wrong order out the window n I gave a tip . They are people n I worked service .. please pay attention more
Atmosphere: 3
Food: 2
Service: 3
35 minutes. THIRTY FIVE MINUTE wait for 2 donuts and a medium coffee. Plenty of donuts in display and no one is checking for mobile and display orders.
Unacceptable.
Atmosphere: 1
Service: 1
They are short staffed, but were super friendly and trying their very best to serve customers in a timely fashion
Atmosphere: 5
Food: 5
Service: 5
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