Pizza Hut
570 Kinne St, East Syracuse
(315) 437-7959
Recent Reviews
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I only gave one star because zero is not an option. I don’t know what happened, but Pizza Hut used to be good. Now, well if I were to compare it to terrible pizza you would get in a jr. high cafeteria I would be giving too much praise. Imagine a pile of vomit on a boboli crust and you have a starting idea. For crying out loud, do the world a favor and get rid of that recipe and bring back that greasy, crispy crust that put Pizza Hut on the map. If we were worried about health we would not be ordering a pizza. Charging people money for this garbage should be considered a crime.
Atmosphere: 1
Food: 1
Service: 4
The angry male employee that continues to harass all of us in the plaza every time he works is getting to be to much! He always comes in subway angry and the dollar store angry taking out his frustration on us, we have told management about it at this location yet they must not have relayed the message because again today he decided to come in and cuss us out because he was late for work and we had a line. Definitely will not be ordering from this location which is ashame, since we always supported them.
Recommended dishes: Cheese Pizza
Great, only complaint ? I need the buffet back, lol.
Atmosphere: 5
Food: 5
Service: 5
My husband and 7 year old went in to get a small cheese pizza. Has he entered he heard a woman screaming in the back that they don’t listen she 5 minutes from end of her shift and will not be ringing anyone up. My husband proceeded to walk forward and when asked she told him it’s a 2 hour wait and didn’t he hear her tell the cook she is done with her shift and will not be helping anyone else. This beyond rude and disrespectful to any guest! Let along letting a child hear some woman that doesn’t even know him scream at him. I also called to speak to a manager just to get hung up on. So we will be taking our business elsewhere where from now on!!
Atmosphere: 1
Food: 1
Service: 1
Got a good stuffed crust pizza from here, good food and polite staff, would recommend.
I will never order again from this location. They messed up on my pizza really bad and put extra cheese on my pizza and just nasty and not fresh tasting.
Atmosphere: 1
Food: 1
Service: 1
Not much to say it's Pizza Hut pizza The guy making the food was very friendly but the atmosphere very old and worn needs to be updated
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Garlic Breadsticks, Cheese Pizza
The food is always on point, the service on the other hand is something else
Atmosphere: 4
Food: 5
Service: 1
Went in to pick up an online order and asked a question about the app and a promotion that the chat has not gotten back to me about after 2 times chatting and the manager Jeff was great. Helped me out and took care of it. Great food and staff with a great manager.
Atmosphere: 5
Food: 5
Service: 5
As far a pizza hut goes this place is fair. I am a millennial who grew up during the golden age of pizza hut, so i will probably never really be satisfied by any pizza hut anymore. The folks who work here are nice people but the food is satisfactory at best (on the scale of modern pizza huts). Usually not super hot, and the ingredients are often proportioned wrong. I have been to other pizza huts in the last couple years (in other cities), and while they ain't what they used to be, the food is still typically better than this one. My suggestion would be that if you really have a craving for pizza hut, ask them to cook it very well done. If they actually follow your instructions it wont be half bad. But the truth is though that the odds of the pizza actually being well done is about 50/50 even if you ask. This is true for any pizza hut these days, not just this one. Anyone remember when pizza hut had that greasy crunch and lots of cheese? I miss those days...
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Is it took much work to cut the garlic cheese bread?
Food: 1
Service: 5
Pizza Hut dine in locations suck, this location is old and dirty
Dietary restrictions: Veg friendly
Atmosphere: 1
Food: 3
Service: 5
Recommended dishes: Breadsticks
I go there once a week, to get pizza for my son, the staff is always Friendly, the Service and Pizza is Fantastic! Bob and the staff are very efficient and create a welcome Atmosphere!
Atmosphere: 5
Food: 5
Service: 5
I would give this place 0 stars if I could. I seen mice poop all across the counter where the food is being prepped I could not believe my eyes! When I pointed it out and asked about it the man responded saying it’s chocolate sprinkles. I did not see any desert on that menu that includes chocolate sprinkles I’m disgusted!!!
I ordered my food through the app and paid with credit card, they brought another customer order to me. called the store was told they'd send me my correct order. the door dasher comes an tells me I have to pay cash we called the store an bob the manager says he has to bring the food back because I stated I am not paying twice. they took the food I called back repeatedly just to be hung up on even by the manager after yelling at me it's not his problem contact door dash. I called back again explain that I ordered through Pizza Hut app not door dash and at this point I want my refund. the incompetent manager bob says door dash has to refund me I remind him I ordered through the app not door dash he yells at me again stating he might give me a refund his stores too busy an then hangs up again. this was the absolute worst experience I have received I am appalled and disgusted being treated in this manner when the fault lies with the restaurant. I WILL NEVER RETURN AS A CUSTOMER AND I AM CALLING CORPORATE BECAUSE STILL PIZZA HIT HAS MY MONEY AND I STILL HAVE NO FOOD!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
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