I ordered online and did a pickup in store today. Once I got home I noticed the wrap I picked up had olives on it and the person I ordered it for did not have olives on their order and cannot stand them. I called and asked for a new wrap to be made, I then asked for when I could pick it up and the associate hung up on me while I was asking. My friend went to pickup the new wrap and was told they needed the original wrap which was at home to be able to exchange it, no one told me this on the phone and my friend mentioned that to them. The associate yelled at my friend and would not give her a replacement wrap. I have been to this location before and it was fine but today the customer service was absolutely terrible. I did email subway and the owner sent an apology email back same day.
Service: 1
Sarah Caruana
Ordered a simple online order. Got the order the wrap had olives. Called back to ask for a new wrap. They were nasty on the phone not wanting to rectify the order but eventually agreed to. Got to the location and they demanded the old wrap back. (Which would have been fine if they told me this on the phone.) But they did not. I asked them to rectify the situation and the woman who claimed to be the Manager started screaming at me along with the young lady at the counter. All I wanted was a new wrap or at least some decent customer service
Atmosphere: 1
Food: 1
Service: 1
melissa eckert
So incredibly over this greedy corporation! Time for people to start boycotting subway. They like to sell subs for $11, but basically selling you a roll because they're trained to cheat the customer. The only thing I eat from subway are veggie subs... VEGGIES that's it! the way they skimp the veggies every damn time i order and on top of it charge me $2 extra for mozzarella cheese is Ludacris! These greedy companies better realize the power of the people! Done with subway!!!
The chicken garlic sub is so good and the ladies that work there are very nice it's a nice clean place to eat lunch
Cure Meister
We use the app to get the best deals. Subs are always ready and accurately made at time promised.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Jason Kanisloupus
New 12 menu items deals are ok. Just seems they rearranged how the make subs and slap new names to them. APP CODE FOR ONLINE ORDERS STATED THEY DID NOT PARTICIPATE IN THEM AT THIS SUBWAY. WHY GAVE 4 STARS
Karen Willard
Always a great place for a sub. Friendly staff!
Paul Oczytko
Friendly workers, good food. But due to supply shortages some items, dressings, or ingredients are not available
Atmosphere: 4
Food: 5
Service: 5
Mark Fleetwood
Quick courteous service from YOUNG staff, hard to find sometimes ?
Love subway..especially the location on Bowen Rd., Elma ny!! Super!!!
westernewyorker
Mobile order always done quickly and just as ordered. Friendly staff. Clean location.
Jim Michalek
Great food and staff
Katie
This location is clean and the employees are friendly! Lucas went above and beyond to make my dinner how I wanted it, accommodated all of my requests and was so kind and patient. My wrap was great and I was 100% pleased with the service and quality. Thank you!!!
I ordered online and did a pickup in store today. Once I got home I noticed the wrap I picked up had olives on it and the person I ordered it for did not have olives on their order and cannot stand them. I called and asked for a new wrap to be made, I then asked for when I could pick it up and the associate hung up on me while I was asking. My friend went to pickup the new wrap and was told they needed the original wrap which was at home to be able to exchange it, no one told me this on the phone and my friend mentioned that to them. The associate yelled at my friend and would not give her a replacement wrap. I have been to this location before and it was fine but today the customer service was absolutely terrible. I did email subway and the owner sent an apology email back same day.
Service: 1
Ordered a simple online order. Got the order the wrap had olives. Called back to ask for a new wrap. They were nasty on the phone not wanting to rectify the order but eventually agreed to. Got to the location and they demanded the old wrap back. (Which would have been fine if they told me this on the phone.) But they did not. I asked them to rectify the situation and the woman who claimed to be the Manager started screaming at me along with the young lady at the counter. All I wanted was a new wrap or at least some decent customer service
Atmosphere: 1
Food: 1
Service: 1
So incredibly over this greedy corporation! Time for people to start boycotting subway. They like to sell subs for $11, but basically selling you a roll because they're trained to cheat the customer. The only thing I eat from subway are veggie subs... VEGGIES that's it! the way they skimp the veggies every damn time i order and on top of it charge me $2 extra for mozzarella cheese is Ludacris! These greedy companies better realize the power of the people! Done with subway!!!
Atmosphere: 1
Food: 1
Service: 1
Friendly, efficient employees at this location
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cookies, Sweet Onion Chicken Teriyaki, Veggie Delite, Buffalo Chicken
The chicken garlic sub is so good and the ladies that work there are very nice it's a nice clean place to eat lunch
We use the app to get the best deals. Subs are always ready and accurately made at time promised.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
New 12 menu items deals are ok. Just seems they rearranged how the make subs and slap new names to them. APP CODE FOR ONLINE ORDERS STATED THEY DID NOT PARTICIPATE IN THEM AT THIS SUBWAY. WHY GAVE 4 STARS
Always a great place for a sub. Friendly staff!
Friendly workers, good food. But due to supply shortages some items, dressings, or ingredients are not available
Atmosphere: 4
Food: 5
Service: 5
Quick courteous service from YOUNG staff, hard to find sometimes ?
Restaurantji Recommends
It is Subway. Decent service.
Love subway..especially the location on Bowen Rd., Elma ny!! Super!!!
Mobile order always done quickly and just as ordered. Friendly staff. Clean location.
Great food and staff
This location is clean and the employees are friendly! Lucas went above and beyond to make my dinner how I wanted it, accommodated all of my requests and was so kind and patient. My wrap was great and I was 100% pleased with the service and quality. Thank you!!!