Nasty, rude, inappropriate, antagonistic management. Will never return. Will never go to another branch in western NY just in case the same owner has different locations. I’ll suck up Starbucks prices to simply not be antagonizing by the management while purchasing coffee. 0 stars.
Amanda Lohiser
This felt like an unusual Tim Hortons experience. We went through the drive-thru and ordered a coconut cream donut and an angel cream. Both donuts were beyond stale. They were inedible - dry and hard. I drove back through the drive-thru and explained that these were really stale and that I would like to buy two different donuts. I asked if they had any fresh coconut cream donuts. They said no. So I asked if the Boston cream were fresh. They said no. I asked if the honey crullers were fresh. They said no. At this point I decided to ask, "What do you have that is fresh?" They replied, "Nothing, really." So we went to a different Tim Hortons location and got fresher donuts. I'm not expecting out-of-the-oven fresh every time, but I at least expect the donuts not to be hard. And I would hope that there would be one option that is fresh. At least the second round of donuts we bought further up the road were better.
Food: 1
Service: 2
Amanda Gatta
If I could give no stars I would The service I received today was something I've never experienced I heard the cashier at the window ask the other employee if she wanted her to throw the ice cap at me. I then called the restaurant and the "manager" was the woman who offered to throw the ice cap at me and then told me she would never say something like that. Super professional
Jake Perkins
Ordered a French vanilla , didn’t check to see if it was a French vanilla , wrote fv on it , it’s a black coffee ?, super gross wth ?
Atmosphere: 1
Food: 1
Service: 1
Kevin Ellis
This store is horrible. I order 2 shots of espresso and they give me 2 small cups of dark roast coffee. Do they really think people are stupid? They have been doing this for years. I stopped going but sometimes people get me coffee from there and it's the same. Needs new management ! I can't be the only complaint you get.
Nick Schweitzer
Don’t know how to simply stir a coffee. Honestly getting a little ridiculous as they make it seem like it’s a hassle to do a simple task. Pure laziness
Adam games and soccer
I love this Tim Hortons because, even when it looks like there is a long line with 14 cars they somehow get me my food within 6 minutes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Maple Waffle Breakfast Sandwich
Brad Beardslee
Used the app to get a $2 latte. They couldn't explain to me why it cost $2.70. With tax a $2 latte should cost no more than $2.18. Check your receipts.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Donuts
Mark Q
Went through drive-thruThey asked up to pull up. Sat here for ten minutes and then there was no egg in the egg sandwich. Which I didn’t even want but they were out of chicken and steak!!! There are only two workers and four customers. Give me a break.
Atmosphere: 1
Food: 1
Service: 1
m Quagliano
Went through drive-thruThey asked up to pull up. Sat here for ten minutes and then there was no egg in the egg sandwich. Which I didn’t even want but they were out of chicken and steak!!! There are only two workers and four customers. Give me a break.
Hanna gave me excellent service and had great hospitality.
Atmosphere: 5
Food: 5
Service: 5
Kimberly Carroccia
I have never been to a Tim Hortons with such rude and nasty employees. The refresher was tinted water and when I asked to have them add flavor to them, the attitude came out. Like this was the first time ever ordering at Tims. I was refunded my money because they refused to remake. I then drove down the road and they remade the refreshers for free. I will NEVER visit this location again.
Atmosphere: 1
Food: 3
Service: 1
Dominick Smith
The staff has always been nothing but wonderful at this location. Service received from the staff has always been quick and polite. The only downside for this location comes from the drive-thru curbs. The fact that the entrance to the drive-thru loop has a section of the concrete curb that protrudes into what should be a straight driveway is wild to me.
Best coffee ever. Today must have been an off. The lady at the drive-thru was very rude. Wow I couldn't believe how she acted. I try to request a receipt because of stuff like this. Order # 256. Receipt 369871602
Nasty, rude, inappropriate, antagonistic management. Will never return. Will never go to another branch in western NY just in case the same owner has different locations. I’ll suck up Starbucks prices to simply not be antagonizing by the management while purchasing coffee. 0 stars.
This felt like an unusual Tim Hortons experience. We went through the drive-thru and ordered a coconut cream donut and an angel cream. Both donuts were beyond stale. They were inedible - dry and hard. I drove back through the drive-thru and explained that these were really stale and that I would like to buy two different donuts. I asked if they had any fresh coconut cream donuts. They said no. So I asked if the Boston cream were fresh. They said no. I asked if the honey crullers were fresh. They said no. At this point I decided to ask, "What do you have that is fresh?" They replied, "Nothing, really." So we went to a different Tim Hortons location and got fresher donuts. I'm not expecting out-of-the-oven fresh every time, but I at least expect the donuts not to be hard. And I would hope that there would be one option that is fresh. At least the second round of donuts we bought further up the road were better.
Food: 1
Service: 2
If I could give no stars I would
The service I received today was something I've never experienced I heard the cashier at the window ask the other employee if she wanted her to throw the ice cap at me. I then called the restaurant and the "manager" was the woman who offered to throw the ice cap at me and then told me she would never say something like that.
Super professional
Ordered a French vanilla , didn’t check to see if it was a French vanilla , wrote fv on it , it’s a black coffee ?, super gross wth ?
Atmosphere: 1
Food: 1
Service: 1
This store is horrible. I order 2 shots of espresso and they give me 2 small cups of dark roast coffee. Do they really think people are stupid? They have been doing this for years. I stopped going but sometimes people get me coffee from there and it's the same. Needs new management ! I can't be the only complaint you get.
Don’t know how to simply stir a coffee. Honestly getting a little ridiculous as they make it seem like it’s a hassle to do a simple task. Pure laziness
I love this Tim Hortons because, even when it looks like there is a long line with 14 cars they somehow get me my food within 6 minutes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Maple Waffle Breakfast Sandwich
Used the app to get a $2 latte. They couldn't explain to me why it cost $2.70. With tax a $2 latte should cost no more than $2.18. Check your receipts.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Donuts
Went through drive-thruThey asked up to pull up. Sat here for ten minutes and then there was no egg in the egg sandwich. Which I didn’t even want but they were out of chicken and steak!!! There are only two workers and four customers. Give me a break.
Atmosphere: 1
Food: 1
Service: 1
Went through drive-thruThey asked up to pull up. Sat here for ten minutes and then there was no egg in the egg sandwich. Which I didn’t even want but they were out of chicken and steak!!! There are only two workers and four customers. Give me a break.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Hanna gave me excellent service and had great hospitality.
Atmosphere: 5
Food: 5
Service: 5
I have never been to a Tim Hortons with such rude and nasty employees. The refresher was tinted water and when I asked to have them add flavor to them, the attitude came out. Like this was the first time ever ordering at Tims. I was refunded my money because they refused to remake. I then drove down the road and they remade the refreshers for free. I will NEVER visit this location again.
Atmosphere: 1
Food: 3
Service: 1
The staff has always been nothing but wonderful at this location. Service received from the staff has always been quick and polite. The only downside for this location comes from the drive-thru curbs. The fact that the entrance to the drive-thru loop has a section of the concrete curb that protrudes into what should be a straight driveway is wild to me.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Grilled Breakfast Wrap, Donuts
Best coffee ever. Today must have been an off. The lady at the drive-thru was very rude. Wow I couldn't believe how she acted. I try to request a receipt because of stuff like this. Order # 256. Receipt 369871602
Parking: A lot of room to park.
Wheelchair accessibility: Very accommodating
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Bacon Everything Bagel, Grilled Breakfast Wrap, Chocolate Milk Carton, Donuts, Original Ground Coffee 12oz Bag, Biscuit Breakfast Sandwich, Croissant
The morning staff is great, always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant
Loading...