Chipotle Mexican Grill

I bought the whole menu

Atmosphere: 5

Food: 5

Service: 5

I recently placed an order through Uber Eats, and my friend went to pick it up. Unfortunately, the staff member who assisted him—a short Black girl working at the counter—was very unprofessional. She did not communicate politely and refused to give my friend proper answers when he asked about the order. The experience felt disrespectful and uncomfortable. I hope the management addresses this behavior so future customers have a better experience.

Horrible customer service and on top of that the service is very slow.

Associates are very rude, no customer service

Atmosphere: 1

Food: 3

Service: 1

Gave it a few chances food keeps on getting worse over here ! Avoid this one

Atmosphere: 1

Food: 1

Service: 3

Service is SOOOO SLOW. Kathleen took way too long. There were 4 people in front of me and it still took 17 minutes until it was time to order. I asked for medium sauce on the side and she put queso in a cup….Even the cashier had to go over to stop her and correct her. Please have more than one person serving. I live in elmont and much more prefer ANY other chipotle and just didn’t wanna go too far today. Never again.

Atmosphere: 4

Food: 4

Service: 1

It's Chipotle, food is good and consistent. But definitely one of the slower ones to go to. Always seems understaffed.

Atmosphere: 5

Food: 5

Service: 4

Good portions, good food

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Build-Your-Own Chipotle, Chips

Dumping ingredients you don’t want in your bowl before you even speak

I will never go here again. Wish I could give this place a zero. It is the worst Chipotle I have ever been to and I usually love Chipotle.
Firstly, it is so nasty, the counter tops has stale food stuck to it, the back has food all over and on the floor. Looks like it hasn't been cleaned in years.
Secondly, the containers with the food were almost empty so my server brought a new one with white rice. Then some girl from the delivery side came and took it and said something to him in their language so he had to go in the back and mix more rice. Another girl scooped or rather scraped what was left and gave me the hard dried rice. I also order a salad bowl and he used his gloved contaminated hands to take out my salad. I also ordered a queso cup and then found pieces of chicken at the bottom of it.
Worst part is that I do not eat meat and the sorfitas was watered down.
Cross contamination, filthy and worst service. It wasn't even that busy.
What a waste of $45 but I will not go back to this location.

Atmosphere: 1

Food: 1

Service: 1

Disappointed to see that they aren’t serving chicken or steak after driving here. Surprised that they are still having issues after this location was closed down for a while. Inconsistent service. Still left three stars because my last visit was good.

Great Workers!! Nice people atmosphere so nice and pretty! 10/10!!!!!

Atmosphere: 5

Food: 5

Service: 5

This place is lowkey not it. 3 stars because the service wasn’t bad, but the food…check out hot peppers and thank me later.

Atmosphere: 5

Food: 1

Service: 5

super clean, friendly staff and great portions. Whoever was the women who was working 09/01/2025 at 230pm, you are a queen

Atmosphere: 5

Food: 5

Service: 5

Temporary closed
Wished they would’ve updated Google maps