Jade at Wingstop Metrocentre is a poor example of how a manager should handle a situation.
I honestly can’t believe the way I was treated at Wingstop in the Metrocentre. I had just stepped away to use the toilet for a minute, and when I came back, one of the staff had thrown away my drink and the salt I had brought with me.
I was upset, of course, but all I wanted was a simple apology. Instead, the manager (Jade) started talking at me in an aggressive and disrespectful way — staring at my face while speaking to me like I had done something wrong. It felt more like I was being attacked than listened to.
This is not how customers should be treated, especially by someone in a management role. If this is how the shop is run, I really feel sorry for anyone else who has to deal with this kind of attitude.
Some basic customer service training is badly needed here — or at least some respect.
Em Jay
for the North Myrtle Beach location. We went in last night trying to pick food up for the kids. First off the store was filthy. The tables were nasty and the drink counter was soggy and full of garbage. We waited for our food for 40 minutes and still wasn't ready. So we asked for a refund and the manager refused! She said she was too busy with inventory to worry about giving us a refund. I told her we had been waiting near an hour and we needed to get the refund so we can leave. She said nope and if we wanted it we would have to wait longer and she WALKED AWAY!!!! Are you kidding me ?... never had it ever seen such poor management skills .... and I would know I am a manager in a retail store. We kept sending her employees to go retrieve her and she refused to come out. It would have taken all of 2 minutes or less to issue the refund and move on. After constant back and forth she finally came out and gave us the refund but by this time it was well over an hour.
I do not recommend this place to anybody!!!!! I dont see how they can stay in business. That woman has no business being in charge of anything.
iam ks9788
It's weird but this was my first time eating wing stop. Always saw people eating it and road pass the food chain so many times. It was my first time at this location,The staff was friendly and helpful. Food was really good...
Trina S
Thank you T mobile for the discount. It allowed me to try wing stop for the first time. It was delicious.
Navjot Singh
Always takes really long time
Christ Ringar
This Wingstop gave me food poisoning and sent me straight to the hospital never getting from here again.
Um e Amain
They takes so much time to only prepare a sides
Stamatina Thompson
I had their crispy tender combo tossed in mango habanero. I have a high tolerance for spice and this was the first time EVER that I could say, this sauce was spicy but good. The food was hot and tasty. However, I had to wait 40 minutes for the order. They estimated the food would be ready in about 16-24 minutes. Secondly, there were no garbage receptacles so food was left on the tables.
Tom DeLorenzo
we went to the Mt Pocono location tonight had BBQ and Garlic parm wings and Cheese Fries and the wings were actually really good
Shannon Randles
to whomever reads this DONT EAT FOOD FROM STORE #2838 BECAUSE THEIR STAFF IS RUDE, IGNORANT AND THEY DON'T TAKE THE NECESSARY SAFETY PRECAUTIONS ON SERVICE OR WHEN THEY PREPARE THEIR FOOD AND THE STAFF DON'T SHOW ANY REPSECT FOR PEOPLE'S ORDERS OR THEIR TIME THEY WAITED FOR THEIR FOOD. ALSO MANAGEMENT IS A JOKE BECAUSE WHEN ASKED FOR HE IS HIDDEN AWAY OR ON THE PHONE TEXTING AND LETTING WORKERS WALK OFF THE LINE WHILE THEY ARE ALSO AND THE PHONE WHEN THEY SUPPOSE TO BE WORKING ON THE FOOD OR THE REGISTER. I REPEAT DON'T EAT THERE.
This was my first wingstop experience. The chicken is not cooked enough. I don't like soggy chicken. Ate one wrong and threw the rest away.
Atmosphere: 3
Food: 3
Service: 4
Beyond Belief Pommier
**Wingstop Review: Katy Mills Location (Katy, Texas) Frustrating Experience** I want my refund.
I recently ordered from Wingstop, and my experience was far from what I expected. After placing my order, I waited for two whole hours only to find out that it was canceled. I tried calling the store for clarification, and while the employee I spoke to was polite and did his best to assist me, unfortunately, the language barrier made the conversation quite ineffective.
To make matters worse, there was no manager on-site to help with the situation or to process my refund on the spot. Instead, I was left feeling frustrated and dissatisfied as I was told I would have to "trust" that my refund would be taken care of. This lack of accountability is simply unacceptable, and it's disheartening to see a company fall short on customer service.
I hope they can improve their communication and refund process moving forward. Until then, I’ll stay away from this location. Managers need to add more support for their team as they are not empowered to handle these situations.
Keven Mayfield
Extremely messy and always over seasoned. The bottom of my sandwiches were soaked.
Jade at Wingstop Metrocentre is a poor example of how a manager should handle a situation. I honestly can’t believe the way I was treated at Wingstop in the Metrocentre. I had just stepped away to use the toilet for a minute, and when I came back, one of the staff had thrown away my drink and the salt I had brought with me. I was upset, of course, but all I wanted was a simple apology. Instead, the manager (Jade) started talking at me in an aggressive and disrespectful way — staring at my face while speaking to me like I had done something wrong. It felt more like I was being attacked than listened to. This is not how customers should be treated, especially by someone in a management role. If this is how the shop is run, I really feel sorry for anyone else who has to deal with this kind of attitude. Some basic customer service training is badly needed here — or at least some respect.
for the North Myrtle Beach location. We went in last night trying to pick food up for the kids. First off the store was filthy. The tables were nasty and the drink counter was soggy and full of garbage. We waited for our food for 40 minutes and still wasn't ready. So we asked for a refund and the manager refused! She said she was too busy with inventory to worry about giving us a refund. I told her we had been waiting near an hour and we needed to get the refund so we can leave. She said nope and if we wanted it we would have to wait longer and she WALKED AWAY!!!! Are you kidding me ?... never had it ever seen such poor management skills .... and I would know I am a manager in a retail store. We kept sending her employees to go retrieve her and she refused to come out. It would have taken all of 2 minutes or less to issue the refund and move on. After constant back and forth she finally came out and gave us the refund but by this time it was well over an hour. I do not recommend this place to anybody!!!!! I dont see how they can stay in business. That woman has no business being in charge of anything.
It's weird but this was my first time eating wing stop. Always saw people eating it and road pass the food chain so many times. It was my first time at this location,The staff was friendly and helpful. Food was really good...
Thank you T mobile for the discount. It allowed me to try wing stop for the first time. It was delicious.
Always takes really long time
This Wingstop gave me food poisoning and sent me straight to the hospital never getting from here again.
They takes so much time to only prepare a sides
I had their crispy tender combo tossed in mango habanero. I have a high tolerance for spice and this was the first time EVER that I could say, this sauce was spicy but good. The food was hot and tasty. However, I had to wait 40 minutes for the order. They estimated the food would be ready in about 16-24 minutes. Secondly, there were no garbage receptacles so food was left on the tables.
we went to the Mt Pocono location tonight had BBQ and Garlic parm wings and Cheese Fries and the wings were actually really good
to whomever reads this DONT EAT FOOD FROM STORE #2838 BECAUSE THEIR STAFF IS RUDE, IGNORANT AND THEY DON'T TAKE THE NECESSARY SAFETY PRECAUTIONS ON SERVICE OR WHEN THEY PREPARE THEIR FOOD AND THE STAFF DON'T SHOW ANY REPSECT FOR PEOPLE'S ORDERS OR THEIR TIME THEY WAITED FOR THEIR FOOD. ALSO MANAGEMENT IS A JOKE BECAUSE WHEN ASKED FOR HE IS HIDDEN AWAY OR ON THE PHONE TEXTING AND LETTING WORKERS WALK OFF THE LINE WHILE THEY ARE ALSO AND THE PHONE WHEN THEY SUPPOSE TO BE WORKING ON THE FOOD OR THE REGISTER. I REPEAT DON'T EAT THERE.
Restaurantji Recommends
Good Wings and Deals. Good Flavors, Etc.
This was my first wingstop experience. The chicken is not cooked enough. I don't like soggy chicken. Ate one wrong and threw the rest away.
Atmosphere: 3
Food: 3
Service: 4
**Wingstop Review: Katy Mills Location (Katy, Texas) Frustrating Experience** I want my refund. I recently ordered from Wingstop, and my experience was far from what I expected. After placing my order, I waited for two whole hours only to find out that it was canceled. I tried calling the store for clarification, and while the employee I spoke to was polite and did his best to assist me, unfortunately, the language barrier made the conversation quite ineffective. To make matters worse, there was no manager on-site to help with the situation or to process my refund on the spot. Instead, I was left feeling frustrated and dissatisfied as I was told I would have to "trust" that my refund would be taken care of. This lack of accountability is simply unacceptable, and it's disheartening to see a company fall short on customer service. I hope they can improve their communication and refund process moving forward. Until then, I’ll stay away from this location. Managers need to add more support for their team as they are not empowered to handle these situations.
Extremely messy and always over seasoned. The bottom of my sandwiches were soaked.
Didn’t give us fries after we ordered them
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