One of the Best, staff are always plesant and servicenis quick. I have never had to wait in line long. Drive through is quick. Shout out to Jess she's outstanding and always on point.
Atmosphere: 5
Food: 5
Service: 5
ExclusivelyTasha
I typically give businesses multiple chances before leaving a negative review, but today my husband and I were very disappointed. We drove in from Fort Drum, and my husband had to go through the drive-through twice due to a missing sandwich. Before leaving, he specifically confirmed with the employee that the hash browns were included in the bag, yet they were not.
Our order was simple, we remained patient throughout the process, and yet we arrived home to find that we had paid for food we did not receive. Unfortunately, this is not the first time this has happened. Customers should not have to return a third time to correct issues that should have been handled properly the first time. The repeated lack of order accuracy and attention to customer service is extremely disappointing.
Food: 3
Service: 1
Daniela Rodriguez
I rarely leave negative reviews, but this experience should be mentioned. On Christmas Eve, while sick with the flu, I placed a mobile order that was confirmed in the app and charged to my card. Despite this, I was repeatedly questioned about whether I placed the order at the correct location and whether I placed it at all, in a tone that felt dismissive and condescending. After being told multiple times that my order “wasn’t there,” it turned out it had been sitting on the pickup rack the entire time.
The employee with the short bob haircut was consistently rude and sarcastic throughout the interaction, including a mocking “Merry Christmas” when handing me my order. I chose not to argue and left, only to realize my order was incorrect. When I returned, I was told the item was out of stock, information that should have been communicated when my order was first handed to me so I wouldn’t have had to come back while sick.
I understand that mistakes and shortages happen, especially on holidays. However, the complete lack of courtesy, accountability, and professionalism particularly from the employee mentioned made this experience unnecessarily frustrating and a good reminder why I dont go to that location.
Atmosphere: 1
Food: 1
Service: 1
starr Galloway
Ordered on app at 4:49am went to pick up all lit up nobody was there wont answer the phone
Atmosphere: 1
Food: 1
Service: 1
Kelly McGowan-Zocher
I just honestly so tired of my food being messed up (made wrong or just straight up missing) it happened again today. After a long wait in drive thru because either corporate or the franchise owner refuses to staff appropriately, I was missing hash brown bites. I had to then wait again in store while the old woman (who is slow and has bad lipstick) who runs the front counter chit chatted with every person in front of me. Now yes I’ll admit I was a bit abrasive because I again am missing food but she couldn’t even muster a “sorry we missed food” or “sorry about that let me get it for you” she just made excuses about how the receipt printed poorly. How is that my fault as a paying customer? Sounds like the manager needs to make sure their machines are in working order. Needless to say we won’t be back again because this is a cycle with this store. I will say the lady taking payment and handing out food at the window is always very polite and pleasant.
Atmosphere: 3
Food: 5
Service: 1
Christine Hogarth
830 in the morning & the doughnut case was very empty.
Atmosphere: 4
Food: 3
Service: 3
Jayce Didericksen
Drive thru experience is horrible, 10+ minute minimum wait time for even one vehicle to move. Front of house feels like it gets ignored/abandoned. Food and coffee are okay when you do get it.
Atmosphere: 1
Food: 3
Service: 2
FCH
What atmosphere? Average in every respect - not great, not bad. Considering the average quality prices are not justified.
Atmosphere: 1
Food: 3
Service: 3
tigmanns Ar
Its become obvious to my fiance and myself, that this locations primary goal is to mess up your order. Consistently poor experience. Donuts are ok tho
The folks who work here are nice, but they never have Donuts. Very very rare they will have a few select ones. How are you Dunkin’ Donuts yet .. have no donuts? I’m talking out of them or so they say by 9am daily. Uhm okay ? Make more lol IDK . I used to go for donuts to the gate guards and a frozen coffee , but Frozen machine has been down for 3 weeks. Literally , should have the basic items that the entire slogan is made of.
Joseph Wing
The best way to express this. Dunkin is an incredible place, friendly staff, coffee is always hot and fresh, their doughnuts are fresh and delicious. I would recommend Dunkins to anyone, and the place is always clean.
Atmosphere: 5
Food: 5
Service: 5
Jessica Merrihew
Great iced coffee with caramel thank you
Atmosphere: 5
Food: 5
Service: 5
M I
No selection of donuts, so we went to Tim Hortons. We only got latte, but coffee tastes weird today. Usually latte is good.
morgan burns
when they actually brew their coffee correctly it tastes amazing, absolutely 10/10, however that only happens like 1 every 5 coffees. no matter the time of day . i’ve wasted so much money on awful coffees at this location. the donuts are really good, bagels & hasbrowns taste stale a lot of the time . honestly i’d drive the extra 10 mins to watertown instead …
One of the Best, staff are always plesant and servicenis quick. I have never had to wait in line long. Drive through is quick. Shout out to Jess she's outstanding and always on point.
Atmosphere: 5
Food: 5
Service: 5
I typically give businesses multiple chances before leaving a negative review, but today my husband and I were very disappointed. We drove in from Fort Drum, and my husband had to go through the drive-through twice due to a missing sandwich. Before leaving, he specifically confirmed with the employee that the hash browns were included in the bag, yet they were not.
Our order was simple, we remained patient throughout the process, and yet we arrived home to find that we had paid for food we did not receive. Unfortunately, this is not the first time this has happened. Customers should not have to return a third time to correct issues that should have been handled properly the first time. The repeated lack of order accuracy and attention to customer service is extremely disappointing.
Food: 3
Service: 1
I rarely leave negative reviews, but this experience should be mentioned. On Christmas Eve, while sick with the flu, I placed a mobile order that was confirmed in the app and charged to my card. Despite this, I was repeatedly questioned about whether I placed the order at the correct location and whether I placed it at all, in a tone that felt dismissive and condescending. After being told multiple times that my order “wasn’t there,” it turned out it had been sitting on the pickup rack the entire time.
The employee with the short bob haircut was consistently rude and sarcastic throughout the interaction, including a mocking “Merry Christmas” when handing me my order. I chose not to argue and left, only to realize my order was incorrect. When I returned, I was told the item was out of stock, information that should have been communicated when my order was first handed to me so I wouldn’t have had to come back while sick.
I understand that mistakes and shortages happen, especially on holidays. However, the complete lack of courtesy, accountability, and professionalism particularly from the employee mentioned made this experience unnecessarily frustrating and a good reminder why I dont go to that location.
Atmosphere: 1
Food: 1
Service: 1
Ordered on app at 4:49am went to pick up all lit up nobody was there wont answer the phone
Atmosphere: 1
Food: 1
Service: 1
I just honestly so tired of my food being messed up (made wrong or just straight up missing) it happened again today. After a long wait in drive thru because either corporate or the franchise owner refuses to staff appropriately, I was missing hash brown bites. I had to then wait again in store while the old woman (who is slow and has bad lipstick) who runs the front counter chit chatted with every person in front of me. Now yes I’ll admit I was a bit abrasive because I again am missing food but she couldn’t even muster a “sorry we missed food” or “sorry about that let me get it for you” she just made excuses about how the receipt printed poorly. How is that my fault as a paying customer? Sounds like the manager needs to make sure their machines are in working order. Needless to say we won’t be back again because this is a cycle with this store. I will say the lady taking payment and handing out food at the window is always very polite and pleasant.
Atmosphere: 3
Food: 5
Service: 1
830 in the morning & the doughnut case was very empty.
Atmosphere: 4
Food: 3
Service: 3
Drive thru experience is horrible, 10+ minute minimum wait time for even one vehicle to move. Front of house feels like it gets ignored/abandoned. Food and coffee are okay when you do get it.
Atmosphere: 1
Food: 3
Service: 2
What atmosphere? Average in every respect - not great, not bad. Considering the average quality prices are not justified.
Atmosphere: 1
Food: 3
Service: 3
Its become obvious to my fiance and myself, that this locations primary goal is to mess up your order. Consistently poor experience. Donuts are ok tho
Atmosphere: 3
Food: 1
Service: 1
Great donuts!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The folks who work here are nice, but they never have Donuts. Very very rare they will have a few select ones. How are you Dunkin’ Donuts yet .. have no donuts? I’m talking out of them or so they say by 9am daily. Uhm okay ? Make more lol IDK . I used to go for donuts to the gate guards and a frozen coffee , but Frozen machine has been down for 3 weeks. Literally , should have the basic items that the entire slogan is made of.
The best way to express this. Dunkin is an incredible place, friendly staff, coffee is always hot and fresh, their doughnuts are fresh and delicious. I would recommend Dunkins to anyone, and the place is always clean.
Atmosphere: 5
Food: 5
Service: 5
Great iced coffee with caramel thank you
Atmosphere: 5
Food: 5
Service: 5
No selection of donuts, so we went to Tim Hortons. We only got latte, but coffee tastes weird today. Usually latte is good.
when they actually brew their coffee correctly it tastes amazing, absolutely 10/10, however that only happens like 1 every 5 coffees. no matter the time of day . i’ve wasted so much money on awful coffees at this location. the donuts are really good, bagels & hasbrowns taste stale a lot of the time . honestly i’d drive the extra 10 mins to watertown instead …
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Doughnut
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