Literally the worse location. Young and unprofessional staff with no costumer service training. Arrived at the drive thru with no other vehicle infront of me received half my order told to pull up to the drive thru parking n wait for the other half… waited for 15 mins while other vehicles behind me received their orders. When I approached the window no one was aware there were vehicles waiting for their food myself bore the immediate vehicle that was behind me who was also told to wait . When we finally received our order they were incorrect. Every time I visit this location it’s nothing but incorrect/missing items and disappointments.
Atmosphere: 1
Food: 1
Service: 1
Bree
I ordered through Grubhub i would never in my life order from McDonald’s ever again I don’t care where I am . The burger was raw, th chicken nuggets was frozen and the fries wasn’t even cooked . What type of people do yall have working ? This is so disgusting I was throwing up the whole day they lucky I didn’t go down there and curse them out
Atmosphere: 1
Food: 1
Service: 1
David
I’m really disappointed in the customer service at this McDonald’s. Almost every time I visit, my order is messed up. The staff never greets you, never apologizes when something is wrong, and it feels like customer service is not a priority at all. This issue seems to start from management and trickles all the way down. I hope they take the time to improve, because right now the experience is consistently frustrating. Lets not forget the amount of times I have seeing employees in their uniform by the back door also setting around smoking weed..
Atmosphere: 1
Food: 1
Service: 1
M Cruz
How are you guys always not paying attention to the order ice coffee is horrible I ask for no eggs as I usually do with the big breakfast I got egg no biscuit my extra items I paid for was not in my ice coffee I had to get a whole refund stop taking peoples money any given them poor quality items Manager please speak with your staff I door dashed as I usually do teach your employees about consistency the sad part is I order from McDonald’s form rockaway turnpike for the for time on thanksgiving and all 3 came perfectly made I said let me order from you guys this morning they will read the order but I was wrong do better people
Terrible don’t go here. This store is a weed den all I smell is weed and caught employees smoking in the kitchen area around my food overnight as as soon as I get contact with the store HR, this store will be better. Worst McDonalds in NY! Don’t go HERE!!
Atmosphere: 1
Food: 1
Service: 1
Brandon
This McDonald’s will soon follow Chicago’s lead of closing down due to crime and homelessness in the area. Nearly the majority of the time, when going to the drive thru, a homeless person will ignore the yellow bars that are supposed to stop them from coming right up into your window and demanding money, and give you an intimidating aura if you don’t. It’s gotten so bad before that I’ve been forced to leave at the window because I’m being harassed to such an extent that I no longer feel comfortable waiting for my food. Just keep in mind that you take a small risk to your life when going to this McDonalds. It’s not worth it people. Hopefully this review saves someone.
Atmosphere: 1
Food: 3
Service: 1
nat hukumchand
The staff is very rude. All the managers are rude so I guess it’s expected from the staff.
Atmosphere: 1
Food: 5
Service: 1
Andy Lacza
The interior is ice cold. In July you need a jacket to dine in. Busy restaurant, they easily forget your ordered condiments Food was fresh and good
Atmosphere: 2
Food: 4
Service: 3
Felix Y
Two milkshakes took >25 minutes to make. Terrible service and timing. Also restaurant is ridiculously nasty and dirty.
Apparently they don’t open until 630am but the signs 5am repeatedly makes my order wrong or forgets and its impossible to get a refund unless you go back to the place jus to change your order which they will still get wrong. So make sure before you leave to check your order
Atmosphere: 1
Food: 1
Service: 1
Stephen
Dirtiest McDonald's I ever went to how to discard all food that was bought not sanitary at all sandwich was not in the wrapper let us all over the bag
Atmosphere: 1
Food: 1
Service: 1
Stephaniie Thompson
🤦🏻♀️ food is nasty and the young kids that works there can’t get anything right. Be prepared to be disappointed
Tishonah Callaway
They food is so good and is cheap to and the teams members is so nice
Atmosphere: 5
Food: 5
Service: 5
katherine martinez
SCAMMERS DIDNT PUT MY ENTIRE ORDER JUST BURGERS IN BAG AND SAID TO TELL UBER THEY CANT DO ANYTHING. DISGUSTING. WHAT IS THIS ???? DO BETTER
Literally the worse location. Young and unprofessional staff with no costumer service training. Arrived at the drive thru with no other vehicle infront of me received half my order told to pull up to the drive thru parking n wait for the other half… waited for 15 mins while other vehicles behind me received their orders. When I approached the window no one was aware there were vehicles waiting for their food myself bore the immediate vehicle that was behind me who was also told to wait . When we finally received our order they were incorrect. Every time I visit this location it’s nothing but incorrect/missing items and disappointments.
Atmosphere: 1
Food: 1
Service: 1
I ordered through Grubhub i would never in my life order from McDonald’s ever again I don’t care where I am . The burger was raw, th chicken nuggets was frozen and the fries wasn’t even cooked . What type of people do yall have working ? This is so disgusting I was throwing up the whole day they lucky I didn’t go down there and curse them out
Atmosphere: 1
Food: 1
Service: 1
I’m really disappointed in the customer service at this McDonald’s. Almost every time I visit, my order is messed up. The staff never greets you, never apologizes when something is wrong, and it feels like customer service is not a priority at all. This issue seems to start from management and trickles all the way down. I hope they take the time to improve, because right now the experience is consistently frustrating. Lets not forget the amount of times I have seeing employees in their uniform by the back door also setting around smoking weed..
Atmosphere: 1
Food: 1
Service: 1
How are you guys always not paying attention to the order ice coffee is horrible I ask for no eggs as I usually do with the big breakfast I got egg no biscuit my extra items I paid for was not in my ice coffee I had to get a whole refund stop taking peoples money any given them poor quality items Manager please speak with your staff I door dashed as I usually do teach your employees about consistency the sad part is I order from McDonald’s form rockaway turnpike for the for time on thanksgiving and all 3 came perfectly made I said let me order from you guys this morning they will read the order but I was wrong do better people
Food: 1
Service: 1
Great service. Clean, friendly environment.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Mccafé Caramel Iced Coffee, Filet-O-Fish, Hamburger, Sausage, Quarter Pounder with Cheese
Terrible don’t go here. This store is a weed den all I smell is weed and caught employees smoking in the kitchen area around my food overnight as as soon as I get contact with the store HR, this store will be better. Worst McDonalds in NY! Don’t go HERE!!
Atmosphere: 1
Food: 1
Service: 1
This McDonald’s will soon follow Chicago’s lead of closing down due to crime and homelessness in the area. Nearly the majority of the time, when going to the drive thru, a homeless person will ignore the yellow bars that are supposed to stop them from coming right up into your window and demanding money, and give you an intimidating aura if you don’t. It’s gotten so bad before that I’ve been forced to leave at the window because I’m being harassed to such an extent that I no longer feel comfortable waiting for my food. Just keep in mind that you take a small risk to your life when going to this McDonalds. It’s not worth it people. Hopefully this review saves someone.
Atmosphere: 1
Food: 3
Service: 1
The staff is very rude. All the managers are rude so I guess it’s expected from the staff.
Atmosphere: 1
Food: 5
Service: 1
The interior is ice cold. In July you need a jacket to dine in. Busy restaurant, they easily forget your ordered condiments
Food was fresh and good
Atmosphere: 2
Food: 4
Service: 3
Two milkshakes took >25 minutes to make. Terrible service and timing. Also restaurant is ridiculously nasty and dirty.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Apparently they don’t open until 630am but the signs 5am repeatedly makes my order wrong or forgets and its impossible to get a refund unless you go back to the place jus to change your order which they will still get wrong. So make sure before you leave to check your order
Atmosphere: 1
Food: 1
Service: 1
Dirtiest McDonald's I ever went to how to discard all food that was bought not sanitary at all sandwich was not in the wrapper let us all over the bag
Atmosphere: 1
Food: 1
Service: 1
🤦🏻♀️ food is nasty and the young kids that works there can’t get anything right. Be prepared to be disappointed
They food is so good and is cheap to and the teams members is so nice
Atmosphere: 5
Food: 5
Service: 5
SCAMMERS DIDNT PUT MY ENTIRE ORDER JUST BURGERS IN BAG AND SAID TO TELL UBER THEY CANT DO ANYTHING. DISGUSTING. WHAT IS THIS ???? DO BETTER
Atmosphere: 1
Food: 1
Service: 1
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