On Sunday, after purchasing donuts for our children at the 2109 Broadhollow Road location in Farmingdale NY my husband used the restroom and unfortunately lost his wedding band. Earlier this morning, he visited again to inquire about the ring while in the drive-through line getting his morning coffee. He politely asked the employee if anyone had turned it in. When she said no, he asked if he could leave his phone number in case it was found or if another staff member had received it. Instead of offering any assistance, the employee refused, said no, and shut the window in his face. This response was not only unhelpful but also extremely rude. A more courteous approach would have been to take down his number and assure him that someone would follow up. We are very disappointed and disgusted by the treatment he received, especially since we regularly choose to drive from Babylon specifically to this Farmingdale location for Dunkin’.
John C
Such a rude and horrible experience. We went there around 4:30PM on 09/05 and waited about 5-7 minutes at the menu just to order. Once me and my wife tried to order the lady sounded disgruntled and was talking real fast and angrily. My wife began to stutter in response to the offputting woman and then she began to laugh at her and we heard others in the background laughing as well. She was embarrassed and asked to order with someone else. The guy started taking the order while laughing as well. When we asked what they were laughing at they had removed the order from the screen and went silent so we just had to leave. Corporate or the store manager should really look into who was working around this time or day, because customers should not have to fear being mocked or made fun of while trying to simply place an order. Never go to this location, save yourself the time and embarrassment.
Atmosphere: 1
Food: 1
Service: 1
Bhutanese Archery, U. S. A
This dunkin has issue with hygienic, man at the counter is not wearing the gloves while preparing food, this my first and last .
Atmosphere: 1
Food: 1
Service: 1
JOE HERMANSEN
Dirty store and they want tips
Atmosphere: 3
Food: 3
Service: 3
c_back27
Two separate times I’ve went there, my drinks were not covered properly and subsequently spilled all over myself and the interior of my car. And yes, I was careful I only shook it lightly. Also their donuts, muffins, and bagels always taste stale. Can’t forget to mention the hair I’ve had in my food a handful of time. To be honest, I never leave reviews, but their service, quality, and management there is grotesque and this Dunkin should be avoided at all costs. There’s other ones in the area that are much better. That’s all thank you for your time :)
Atmosphere: 1
Food: 2
Service: 1
Liz Rosario
They never seem to know what they are doing but have a huge attitude when they are doing it … repeated my order several times cause the girl on the drive thru didn’t seem to understand us and a man came over the speaker yelling at me that they understood only to get my order and shocker it was messed up!!! Pull back in and had to argue to get my order fixed .
Atmosphere: 2
Food: 2
Service: 1
Gaurav Chaudhari
Croissant seemed stale/hard, with very little butter. This was in the morning.
Food: 1
Service: 5
Dre
Nice atmosphere, really good food, good service
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Donuts
JOSEPH PETERS
Clean establishment, friendly staff, and very professional. Fast service and detail oriented.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Donuts
Denise Armstrong
The donuts and munkins were HORRIBLE...We had some guest coming in and needed something close by. The were VERY hard at 9 AM!
The person taking the order didn't speak English well. An the speaker wasn't good. An my twisted bagel was hard.
Atmosphere: 4
Food: 3
Service: 3
Arrion Wood
Vegetarian options: Beyond sausage, avocado toast
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Iced Latte, Sweet Black Pepper Breakfast Sandwich, Donuts
Matt Craig
I believed that Dunkin offered a free senior coffee, but this location evidently does not. Their bathroom was DISGUSTING, no toilet paper and DIRTY. This needs a deep cleaning and the trash emptied. When I told the counter girl about it, she just shrugged her shoulders and didn't reply as if it's not her job or responsibility to tell anyone.At least the coffee was good. I wouldn't buy any food here though because this store is not clean.
Atmosphere: 4
Food: 5
Service: 3
Matt Seinberg
I believed that Dunkin offered a free senior coffee, but this location evidently does not. Their bathroom was DISGUSTING, no toilet paper and DIRTY. This needs a deep cleaning and the trash emptied. When I told the counter girl about it, she just shrugged her shoulders and didn't reply as if it's not her job or responsibility to tell anyone.At least the coffee was good. I wouldn't buy any food here though because this store is not clean.
Atmosphere: 4
Food: 5
Service: 3
Chris
Two women at the drive thru were very rude. One even sucked her teeth in my face as if I was bothering her because I asked a question about a promotion that was advertised on the app and on the drive thru monitor. These two proceeded to speak in spanish and laugh thinking I would not understand but I did and what was said was disrespectful. I have been coming to this dunkin for years and never experienced this before. This is the second day in a row that i have experienced this unprofessional behavior from the same woman. She must be new but has no business working the window if she treats customers like that. I will no longer come to this location. This was the 7am shift. It’s disgusting to speak rude to anyone in any language. I spend a lot of money here and so has my company for holidays and meetings.
On Sunday, after purchasing donuts for our children at the 2109 Broadhollow Road location in Farmingdale NY my husband used the restroom and unfortunately lost his wedding band. Earlier this morning, he visited again to inquire about the ring while in the drive-through line getting his morning coffee. He politely asked the employee if anyone had turned it in. When she said no, he asked if he could leave his phone number in case it was found or if another staff member had received it. Instead of offering any assistance, the employee refused, said no, and shut the window in his face. This response was not only unhelpful but also extremely rude. A more courteous approach would have been to take down his number and assure him that someone would follow up. We are very disappointed and disgusted by the treatment he received, especially since we regularly choose to drive from Babylon specifically to this Farmingdale location for Dunkin’.
Such a rude and horrible experience. We went there around 4:30PM on 09/05 and waited about 5-7 minutes at the menu just to order. Once me and my wife tried to order the lady sounded disgruntled and was talking real fast and angrily. My wife began to stutter in response to the offputting woman and then she began to laugh at her and we heard others in the background laughing as well. She was embarrassed and asked to order with someone else. The guy started taking the order while laughing as well. When we asked what they were laughing at they had removed the order from the screen and went silent so we just had to leave. Corporate or the store manager should really look into who was working around this time or day, because customers should not have to fear being mocked or made fun of while trying to simply place an order. Never go to this location, save yourself the time and embarrassment.
Atmosphere: 1
Food: 1
Service: 1
This dunkin has issue with hygienic, man at the counter is not wearing the gloves while preparing food, this my first and last .
Atmosphere: 1
Food: 1
Service: 1
Dirty store and they want tips
Atmosphere: 3
Food: 3
Service: 3
Two separate times I’ve went there, my drinks were not covered properly and subsequently spilled all over myself and the interior of my car. And yes, I was careful I only shook it lightly. Also their donuts, muffins, and bagels always taste stale. Can’t forget to mention the hair I’ve had in my food a handful of time. To be honest, I never leave reviews, but their service, quality, and management there is grotesque and this Dunkin should be avoided at all costs. There’s other ones in the area that are much better. That’s all thank you for your time :)
Atmosphere: 1
Food: 2
Service: 1
They never seem to know what they are doing but have a huge attitude when they are doing it … repeated my order several times cause the girl on the drive thru didn’t seem to understand us and a man came over the speaker yelling at me that they understood only to get my order and shocker it was messed up!!! Pull back in and had to argue to get my order fixed .
Atmosphere: 2
Food: 2
Service: 1
Croissant seemed stale/hard, with very little butter. This was in the morning.
Food: 1
Service: 5
Nice atmosphere, really good food, good service
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Donuts
Clean establishment, friendly staff, and very professional. Fast service and detail oriented.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Donuts
The donuts and munkins were HORRIBLE...We had some guest coming in and needed something close by. The were VERY hard at 9 AM!
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
The person taking the order didn't speak English well. An the speaker wasn't good. An my twisted bagel was hard.
Atmosphere: 4
Food: 3
Service: 3
Vegetarian options: Beyond sausage, avocado toast
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Iced Latte, Sweet Black Pepper Breakfast Sandwich, Donuts
I believed that Dunkin offered a free senior coffee, but this location evidently does not. Their bathroom was DISGUSTING, no toilet paper and DIRTY. This needs a deep cleaning and the trash emptied. When I told the counter girl about it, she just shrugged her shoulders and didn't reply as if it's not her job or responsibility to tell anyone.At least the coffee was good. I wouldn't buy any food here though because this store is not clean.
Atmosphere: 4
Food: 5
Service: 3
I believed that Dunkin offered a free senior coffee, but this location evidently does not. Their bathroom was DISGUSTING, no toilet paper and DIRTY. This needs a deep cleaning and the trash emptied. When I told the counter girl about it, she just shrugged her shoulders and didn't reply as if it's not her job or responsibility to tell anyone.At least the coffee was good. I wouldn't buy any food here though because this store is not clean.
Atmosphere: 4
Food: 5
Service: 3
Two women at the drive thru were very rude. One even sucked her teeth in my face as if I was bothering her because I asked a question about a promotion that was advertised on the app and on the drive thru monitor. These two proceeded to speak in spanish and laugh thinking I would not understand but I did and what was said was disrespectful. I have been coming to this dunkin for years and never experienced this before. This is the second day in a row that i have experienced this unprofessional behavior from the same woman. She must be new but has no business working the window if she treats customers like that. I will no longer come to this location. This was the 7am shift. It’s disgusting to speak rude to anyone in any language. I spend a lot of money here and so has my company for holidays and meetings.
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