Service is great,but they have no air-condition and it's unbelievable hott inside there,can't enjoy your meal without sweating
Atmosphere: 5
Food: 5
Service: 5
Nancy Goff-Kennedy
We have visited this location several times in the last month and every time the order is messed up. We spent $43 (including tax) for and 8 piece, 8 strips, 3 large sides and 4 biscuits. There were no strips, no corn, no gravy on our potatoes (we only got 1 mashed potato) we definitely did not get the $43 worth of the dinner. Never going back there again 3X’s you’re out.
Atmosphere: 1
Food: 1
Service: 1
Patrick O'Connor
Place is Dirty and when asked women at counter to maybe get someone to clean up bathroom was told not her job and walked away
Atmosphere: 1
Food: 2
Service: 1
Art Ingram
Didnt give sauce…. Bro youre doing a whole “saucy” nuggets/burger campaign and no sauce?… Then this idiot couldnt be bothered to hand me my stuff one at a time, good thing it didnt drop. Smh, the weakest kfc in a 50 mile radius
Atmosphere: 1
Food: 1
Service: 1
Cindy DeHaven
I work for a delivery service and it’s a shame that was the orders says it’s ready for pickup and you get there and it’s not. When they hand you the order they hand you a drink cup to get the customer’s drink. We as delivery drivers help restaurants out by delivering their food they serve. Us as delivery drivers expect the same respect back. Just saying.
Atmosphere: 1
Service: 1
Brandon Carbonare (blcman)
Stopped at this KFC on my way back from Buffalo for a work trip. Since we don't have a ton of KFC in the Albany area anymore (or rather of good quality) I figured, "why not?" Have to say that this was a pleasant surprise from the norm. Friendly, speedy and accurate order and it was like it just came out of the fryer. I wish we had more locations this good in my area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 3 PC Original Recipe Tenders Box, French Fries
Kayla Pizura
I always love having the famous bowl then getting extra mashed potatoes and gravy. It's just so good.
Atmosphere: 5
Food: 5
Service: 5
MJ Schudlick
First four stars at KFC is like five stars in a good restaurant. Go figure...
Atmosphere: 4
Food: 4
Service: 5
Brandon Gleason
This place sucks. Last time i was there i ordered extra crispy chicken and had to wait over 30 minutes for my food. This time I pull up to the window I get told, "take a look at the menu we will be right with you" then I get told there fryers are down and they have no bone in chicken. Tell me that prior to looking at the menu. This place sucks it's always a let down. Long waits, 9 times out of 10 are out of a good majority of the menu. Be better or just shut the place down. I placed an order and left and went to taco bell across the Plaza.
Atmosphere: 1
Food: 1
Service: 1
CM B.
My kids loved the food and commented a few times. They forgot to add one meal, no big deal, we dined inside so that was easily resolved. In the atmosphere department, I ranked lower because they were out of so many supplies - we had to ask for straws, utensils, lids, ketchup. There were at least three employees working so the fact that they were not stocked sufficiently was odd. The worst issue, however, was the non-working AC. Now, I get it, these things happen but where was the sign alerting customers? It was hot in there. In addition, two regional managers (my guess because I spoke with the manager) were sitting shooting the breeze. I would think they would have assisted by making a sign and making sure - in whatever way possible - that customers were being taken care of. I don't know. Last and not a source of the rating, there were little kids alone on a phone in that hot room. I was raised by a single parent so I get that as well. Just wish those kids had adequate supervision fwiw.
Customer service ok, my chicken tenders were small and overdone. Biscuits were perfect .
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Biscuit
J Gibson
Customer service ok, my chicken tenders were small and overdone. Biscuits were perfect .
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Extra Buttery Biscuit
Stumpy OG
This is the second time I’ve tried to order the saucy nuggets at kfc. First time they didn’t have any nuggets unfrozen. This second time they didn’t have one of the three sauces and just presumed I’d want to replace the sauce with whichever they decided. Not offering me a choice of a replacement is a weird take and just saying “take this” comes off as insulting.
Service is great,but they have no air-condition and it's unbelievable hott inside there,can't enjoy your meal without sweating
Atmosphere: 5
Food: 5
Service: 5
We have visited this location several times in the last month and every time the order is messed up. We spent $43 (including tax) for and 8 piece, 8 strips, 3 large sides and 4 biscuits. There were no strips, no corn, no gravy on our potatoes (we only got 1 mashed potato) we definitely did not get the $43 worth of the dinner. Never going back there again 3X’s you’re out.
Atmosphere: 1
Food: 1
Service: 1
Place is Dirty and when asked women at counter to maybe get someone to clean up bathroom was told not her job and walked away
Atmosphere: 1
Food: 2
Service: 1
Didnt give sauce…. Bro youre doing a whole “saucy” nuggets/burger campaign and no sauce?… Then this idiot couldnt be bothered to hand me my stuff one at a time, good thing it didnt drop. Smh, the weakest kfc in a 50 mile radius
Atmosphere: 1
Food: 1
Service: 1
I work for a delivery service and it’s a shame that was the orders says it’s ready for pickup and you get there and it’s not. When they hand you the order they hand you a drink cup to get the customer’s drink. We as delivery drivers help restaurants out by delivering their food they serve. Us as delivery drivers expect the same respect back. Just saying.
Atmosphere: 1
Service: 1
Stopped at this KFC on my way back from Buffalo for a work trip. Since we don't have a ton of KFC in the Albany area anymore (or rather of good quality) I figured, "why not?" Have to say that this was a pleasant surprise from the norm. Friendly, speedy and accurate order and it was like it just came out of the fryer. I wish we had more locations this good in my area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 3 PC Original Recipe Tenders Box, French Fries
I always love having the famous bowl then getting extra mashed potatoes and gravy. It's just so good.
Atmosphere: 5
Food: 5
Service: 5
First four stars at KFC is like five stars in a good restaurant. Go figure...
Atmosphere: 4
Food: 4
Service: 5
This place sucks. Last time i was there i ordered extra crispy chicken and had to wait over 30 minutes for my food. This time I pull up to the window I get told, "take a look at the menu we will be right with you" then I get told there fryers are down and they have no bone in chicken. Tell me that prior to looking at the menu. This place sucks it's always a let down. Long waits, 9 times out of 10 are out of a good majority of the menu. Be better or just shut the place down. I placed an order and left and went to taco bell across the Plaza.
Atmosphere: 1
Food: 1
Service: 1
My kids loved the food and commented a few times. They forgot to add one meal, no big deal, we dined inside so that was easily resolved.
In the atmosphere department, I ranked lower because they were out of so many supplies - we had to ask for straws, utensils, lids, ketchup. There were at least three employees working so the fact that they were not stocked sufficiently was odd.
The worst issue, however, was the non-working AC. Now, I get it, these things happen but where was the sign alerting customers? It was hot in there. In addition, two regional managers (my guess because I spoke with the manager) were sitting shooting the breeze. I would think they would have assisted by making a sign and making sure - in whatever way possible - that customers were being taken care of. I don't know.
Last and not a source of the rating, there were little kids alone on a phone in that hot room. I was raised by a single parent so I get that as well. Just wish those kids had adequate supervision fwiw.
Atmosphere: 1
Food: 5
Service: 4
Restaurantji Recommends
Staff was friendly, nice, and fast
Atmosphere: 5
Food: 5
Service: 5
They were cool
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Famous Bowl
Customer service ok, my chicken tenders were small and overdone. Biscuits were perfect .
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Biscuit
Customer service ok, my chicken tenders were small and overdone. Biscuits were perfect .
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Extra Buttery Biscuit
This is the second time I’ve tried to order the saucy nuggets at kfc. First time they didn’t have any nuggets unfrozen. This second time they didn’t have one of the three sauces and just presumed I’d want to replace the sauce with whichever they decided. Not offering me a choice of a replacement is a weird take and just saying “take this” comes off as insulting.
Atmosphere: 1
Food: 3
Service: 1
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