Charleys Cheesesteaks

While I was ordering a sub, I observed one of the workers handling cleaning and trash duties — including touching trash cans and cleaning surfaces — and then immediately proceeding to make my sub without washing their hands and then put gloves on. All this happened while the gentleman at the register watched.

As a customer, I expect proper hygiene protocols to be followed, especially when it comes to food preparation. This experience left me feeling uncomfortable and concerned about food safety at this location.

I’m sharing this feedback not to complain or for a free meal because I told them to refund me my money. I hope that this will be taken seriously and addressed through retraining or stronger enforcement of health and safety standards because our families and Soldiers deserve better than this.

Atmosphere: 1

Food: 1

Service: 1

Food was ok but way under staffed and there was a long wait to order and receive food. Currently only have 2 employees, probably should shut down until more employees are hired.

Atmosphere: 1

Food: 3

Service: 1

Price advertised for $6.99 and the drink cost more !

Atmosphere: 3

Food: 5

Service: 5

Waited 20 minutes for this

Atmosphere: 1

Food: 1

Service: 1

At 3:22 PM, I noticed that there is only one staff member taking orders and serving customers at the register, which raises significant concerns about food safety. This arrangement poses a high risk for cross-contamination; quite alarming, to say the least!

The employee, a dedicated worker named Cassie, is managing the situation with remarkable determination. I want to acknowledge her hard work and strong work ethic. Despite the overwhelming demand and pressure, she is doing her best to complete orders as efficiently as possible. It’s clear that Cassie is committed to her job and demonstrates a commendable level of resilience.

However, this staffing issue needs urgent attention. A lack of adequate personnel not only puts a strain on individual workers but also heightens the risk of safety violations that could affect customers. Addressing this situation should be a priority to ensure both employee welfare and customer safety. Cassie certainly deserves recognition for her efforts, along with a discussion about improving overall staffing levels to prevent similar issues in the future.

Terrible service. Never got my receipt to even know what my number was when they called them. Only to find out they gave my sandwich away after waiting almost 30 minutes.

Atmosphere: 1

Food: 4

Service: 1

I had an amazing experience with C.ahnimashaun, who was such a fantastic server! She really helped me out with finding the best sandwich and everything else. Plus, she cooked it amazingly! I’ve been a fan of Charlie’s since I was a kid, and I still love that amazing flavor and taste you dream of!

Atmosphere: 5

Food: 5

Service: 5

Love Nashville hot!

Atmosphere: 5

Food: 5

Service: 5

The guy working today was doing 99.3 % of all the work. The girl working being the counter seems like she should be in charge of him but has no idea what’s going on and she was chewing her gum with her mouth open while preparing food. Kind of gross.

Atmosphere: 1

Food: 2

Service: 1

This place on post it's bad they have pictures of meals, but when you order it they tell you that it's not a combo so they charge you over for what you thought it was a price already. This could mess with the junior soldiers $$$. Super slow service too!!!

We waited approximately 20 minutes for our food. One employee handled various food storage containers and then prepared meals without changing gloves, which raises hygiene concerns. When asked to change gloves, she stormed to the back and ignored the issue. Meanwhile, another staff members, seemingly new, struggled to fulfill the orders. Please have a manager available on the weekends because they need help

Atmosphere: 1

Food: 1

Service: 1

Small and large fries somehow have the same amount? I ordered a side of ranch for .50 cents didn’t get it. The buffalo wings are DRY. Call the store, no answer. No way to get refunded through the app. Save your money and go elsewhere. I will be putting in an ice complaint as well.

The amount of complaining dependapotamus ahh people are insane, they are expecting a fast food cheese steak chain to be some damn 5 star level establishment.. the food is fantastic i love the bacon 3 cheese, absolutely fantastic sandwich, but holy crap do you people need to realize that this establishment is ran by yall civilians who leech off of your service member.. if you wanna complain about people who are working because their spouses are to broke cover their living because the service member blows their deployment money and bah on a new clapped out scat pack rather then save money for the family then womp womp go get a job their yourself and change it fn, have a wonderful day and charley’s love what your doing, absolutely fantastic food, i will say yall should put out a mass company notice to make the loaded fries more well loaded, come on your a multimillionaire, are you reaaaaally gunna loose that much🤌🏼

Atmosphere: 5

Food: 5

Service: 5

I watched the cashier switched attitude and presentation once I walked up infront of her after she took a soldiers order before me. Blonde, blue eyes and butterfly tattoo on her arm. She was flirty and welcoming with him but very gross and rude to me. As I walked through the line to proceed to watch my food being made more soldiers came up to her and her attitude was changed again. Very flirty and welcoming. Yeah, terrible customer service. And once she took their orders, I watched her make my fries DISGUSTINGLY. I ordered the ultimate fries and watched her give me the BARE MINIMUM. Yeah, embarrassing. I'd take action with that type of customer and food service.

Atmosphere: 1

Food: 1

Service: 1

Got food Poisoning from them. When I told my friend about that happening too me he said he got food poisoning too but during a different visit then me.