Guac Time Mexican Grill
976 Hempstead Turnpike, Franklin Square
(212) 871-8746
Recent Reviews
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My boyfriend and I tried it for the first time through Uber Eats. It's so good! We will definitely be having Guac Time again !
Food: 5
Always great, fresh and the portions are awesome!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
Terrible, ordered a burrito it tasted like a cigarette, mind you i dont smoke first and last time trying never again, burrito wasnt even wrapped properly fell apart as soon as i unwrapped it
Food: 1
The food was really good, I am usually a big chipotle fan but I have to say the price and the taste was so much better than chipotles. Will definitely be coming back great portion sizes and great service. Definitely recommend!
Recommended dishes: Burrito
Better than chipotle
Atmosphere: 5
Food: 5
Service: 5
Accidentally canceled order and was charged for it . Went to go pick it up and the refused to give me my food .
Service: 1
I only been here twice the first two times was great and food was amazing but today 9/11 soon as I open the door to walk the employee says “ WE NOT TAKING ANY WALK INS AND I HAVE TO WAIT 15 min for her to make online orders before serving me “ WHY SHOULD I WAIT 15 min to watch you make other people food who isn’t here to pick it up! I found that very disrespectful and she helped me before but my thing is why prioritize online orders before those who is already in store . Then tell me we don’t take walk ins this was 12:45 during lunch hours. The customer service was unprofessional . I didn’t feel as welcomed or prioritized as I did the first two times . I will not be going back
Atmosphere: 1
Food: 2
Service: 1
This was my first time trying the restaurant and honestly my last. I don’t know who owns this specific location but they refused to give me food that was paid for when uber support said I paid and was charged for the food. The skinny tallish indian girl called the “manager” and said they can’t give it to me unless I pay again. There’s no phone in the building and they state they cannot contact uber support when their uber account has to be registered to a number.
Service: 1
Similar to Chipotle but offer better flavors and more diverse flavors. Definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Nav the The cashier very professional and very helpful. She the best. The food is amazing. I eat there about 3 to 4 times a week. Keep up the good work.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Amazing service and good portions! Big thank you to Nav for the friendly service!
Atmosphere: 5
Food: 5
Service: 5
Ordered food from this place through Uber eats. Received the order it was totally incorrect and wrong. Called to see what can be done and they want to issue me a 5.00 credit for the order they incorrectly made up and sent. Don't order from this place they can screw up your order take your 80.00 and give you a 5.00 credit for their stupidity. Order elsewhere
Atmosphere: 1
Food: 1
Service: 1
Honey Chipotle Chicken Crunchwraps are fantastic, I always order again from Guac Time.
Atmosphere: 5
Food: 5
Service: 5
Nav provided me excellent service, she always has a great attitude towards customers
Atmosphere: 5
Food: 5
Service: 5
Nav provided excellent service while preparing my food and the food is very good.
Atmosphere: 5
Food: 5
Service: 5
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