Starbucks
640 Franklin Ave, Franklin Square
(516) 256-5668
Recent Reviews
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I’ve been to a bunch of Starbucks locations and they’re all great but this location, specifically the staff and the quality of the drinks was exceptional. I left the store smiling because the staff was so pleasant. Plus it’s pistachio season and they made my drink perfectly. Like 10/10 best cold brew.
Shouting out specifically:
Nico (The barista who made my pistachio cold brew) for Drawing a kitty on my cup and making my day. And for making a really amazing cold brew!!
Next thanking Casey for her customer service, she was so kind and welcoming and her smile could light up a room. She is perfect face of the company and greeted me with kindness and empathy. Speed and efficiency didn’t stop them from paying attention to me and attending to me as needed :)
Lastly, Sean was awesome and kind and efficient. Quickly moving through orders but smiling to welcome me as I walked in to pick up my order.
Starbucks is lucky to have all of these wonderful staff members. Even though it was a busy morning I didn’t feel rushed or like hurried in any way, and this team is really making the difference. I have locations closer to me but I will be coming here specifically from now on!!!! Thank you so much :) Starbucks make sure you thank this team for another happy customer enjoying her drink! Thanks.
Atmosphere: 5
Food: 5
Service: 5
I'm not a Starbucks junkie but I must admit that the caramel macchiato was quite tasty with all the flavors swirling in my mouth. It was nice and hot. I didn't know that once you place your order it goes to a different section for pickup so my friend and I sat there waiting for a few minutes and I inquired about the coffee. The guy said yeah it's right here. I wish they let the customer know that it's ready. Oh well now I know how it works
Atmosphere: 4
Food: 5
Service: 3
The staff is friendly and provides great customer service.
Food: 4
Service: 5
Without a doubt worse Starbucks you can ever have!! The breakfast sandwich and burritos are horrible, never try it. The coffee is average, but dont even try the gingerbread latte. Its bad!! I'm officially quiting from Starbucks. Dunkin is much better.
Atmosphere: 2
Food: 1
Service: 2
They never put a straw for ur drink its so annoying. This is the 3rd time they forgot.
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service, and drinks are not made well consistently . If you ask the evening crew workers to remake a drink because it wasn’t made right they give an attitude or list a number of excuses as to why it looks/tasted a certain way. Not sure where they got the evening staff from , but they need more training on how to make drinks and how to treat customers. Very upsetting as a long time customer in this area. I will be going elsewhere.
Atmosphere: 1
Food: 3
Service: 1
They have terrible service. I was there this morning, and I waited for my coffee for too long. In the end, I didn't even get my coffee. The server didn't do anything; she just gave me my money back and said it was fine. I hope they fix this problem.
Atmosphere: 5
Food: 5
Service: 1
I simply love this location!!! They have an amazing interior, and the place is giant. Not to mention tons of parking space, and very nice employees. I order 4 heavily customized venti’s, 3 cake pops, and a cinnamon pull apart bread, and they were all amazing! My order was done in record time! A huge order and they quickly made it. Even the exterior is super nice with a large covered outdoor space. I love this place and will be definitely coming back!
Atmosphere: 5
Food: 5
Service: 5
I always go there bt its not only one time eveytime their staff gives such a racist looks and they just give coffee as if we didn’t pay for it even sometimes they just ignore you and take others order first cuz we didn’t dress a certain way that they like literally such a horrible customer service
Quality sucks. They dont know how to make coffee. Lazy and no pride in what they’re doing. I bet you can guess why.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This Starbucks was a few feet down by Moe Mexican Grill. This is a breath of fresh air. The drive thru is very long, like a capital U. And there is so much more space for customers to park and walk in. So, they have ample parking! There's an outside patio for dining or sipping coffee , Tea, or latte's. I guess smokers would find a paradise at this location.
The food and drinks are standard at all Starbucks so don't expect a new location to outshine any other Starbucks.
I have a thing with customer service. I handed the cashier my money to add to my gold card. I held my hand out to receive my change but she laid it on the counter. I asked for a receipt and she was actually trying to put the receipt in my hand. I know people have superstitions about putting money in people's hands. The superstition is, if they put money in your hand, you're taking money from them so money will be taken away from them for some period of time. But you can look it up!
The ambiance was relaxing , nice furniture and of course it was immaculate.
I got the grande pumpkin spice latte, taste like coffee with pumpkin spice syrup. I'll go back to my chai latte.
This location is excellent on entrance and exits. There's two ways to enter and exit. So It's convenient to stop in.
Atmosphere: 5
Food: 5
Service: 3
The price went up and we were disappointed
Atmosphere: 5
Food: 3
Service: 5
UPDATE of 5-Star Review from previous location…
A Gorgeous New Space — Same Great People, Same Great Coffee
I stop by this Starbucks almost every day after working long shifts at a nearby veterinary hospital, and it’s consistently one of my favorite parts of the day. The team here has always been incredible — welcoming, efficient, and genuinely kind — and I’m happy to say that the move down the block hasn’t changed that one bit.
The new space is beautiful: bright, spacious, and thoughtfully designed, with a calm atmosphere that makes it easy to unwind. The addition of a drive-through is a great upgrade, but the interior alone makes it worth stepping inside. Drinks are always made perfectly, and the customer service remains top-tier.
I’ve noticed a few confused reviews mentioning that the old location is “under construction” or “closed.” Just to clarify — the store has simply moved a short distance down the block, and it’s absolutely open for business. Please keep in mind that app listings (like Google Maps, Uber Eats, DoorDash, etc.) can take time to update, and those updates are handled by third-party systems — not the store itself. There’s no “mass text” or universal button they can push to update every app overnight, so let’s give them some grace while everything syncs up.
This location has only improved with the move — same amazing team, same quality drinks, just in a bigger and better space. Highly recommend stopping by!
Frank
Atmosphere: 5
Food: 5
Service: 5
Iced White chocolate mocha was so yum!! Happy to finally have a drive thru coffee place nearby!
Service: 5
New location looks nicer but customer service is horrible, the male staff member needs to learn how to interact with customers more and not be cold and rude as observed and interacted with. Didn’t even bother to take my name and was super dismissive
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