Subway
10401 Bennett Rd, Fredonia
(716) 679-0010
Recent Reviews
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I am providing a three-star rating for Atmosphere due to the presence of fruit flies in the food preparation area. While the staff is exceptionally friendly and courteous, it is imperative for the owner to address the issue of the fruit flies.
Atmosphere: 3
Food: 5
Service: 5
Cold meatball lousy service!
We were on our way back to Canada and happened to stop by for a quick bite. The manager, Colton was by far the most welcoming Subway employee we had ever met. Having been to countless Subways over the years to satisfy my children's cravings, this visit was the best ever. Despite the fact that it was near closing, his patience with my "picky" kids was exceptional. We had a great conversation while he prepared the food, making us feel that he really cared about us. I can't say that I have encountered this before. He was efficient, but yet mindful to not make us just another number coming through the door. The food was fresh and well put together. I felt like we were regulars in a small town restaurant, where everybody knows your name. Colton definitely made the trip to Subway an exceedingly special one. I have travelled extensively and realize top level service when I see it. I was compelled to write this because I left the Subway in awe of my experience. Colton's exceptional demeanor, courteous attitude and attention to detail in providing us our meal made this our most memorable visit to a Subway. I can't thank him enough! It's not only about the food, it's about the character of the individual behind the counter. That impression he created with not just myself, but my whole family. Thanks Colton, and Subway!
Jas and family from Canada
Atmosphere: 5
Food: 5
Service: 5
the slowest workers I have ever encountered at ANY SUBWAYS!
Atmosphere: 1
Food: 1
Service: 1
It was
Food: 5
Service: 5
Unfortunately during our visit they were out of supplies, the only bread they had to offer was wheat at the time. I was quoted about an hour wait time for other breads, was hoping for Italian Herb & Cheese. Staff seems distressed and overwhelmed and it unfortunately had to be projected towards my family, and seems like they need repairs for the fountain drinks. Also 17 bucks for a Supreme meats footlong-oof.Update: After an hour, they were still limited with bread and only had 2 pieces of wheat bread and numerous customers had to leave because their choices were so limited. It is only 7 pm as I write this, they don't close till about 10 pm. 2 pieces of bread for potential business for 3 hours. That's sad.
Atmosphere: 3
Food: 2
Service: 2
Show up at 8:30 & gate is closed, came back after i bought Wal-Mart things. Ordered 2 coffee & sub, told no sugar while they are in a WAL-MART! He says we can't buy anything here for customers. Sure you can. Every small biz buys product at Sam's, bj's and W-M. So I went and bought a new sugar and came back and told him it's for the customers. I also showed him it was new and unopened. He says "we cant take that". The manager should of done this for their customers but he doesn't care about customers. I've just about summed up everything wrong with customer service in a paragraph. I took a pic of sugar and receipt but can't post
Atmosphere: 1
Food: 2
Service: 1
Good Tuna and Ham&cheese sandwiches. Staff is friendly. Tables are not cleaned regularly.
Atmosphere: 3
Food: 4
Service: 4
Good sub'
Atmosphere: 3
Food: 4
Service: 4
Very friendly staff and of course great subs.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very friendly makes subs just how I like them staff is amazing at this location never disappointed with my service the staff member Steph is amazing very friendly always greets and has a smile on her face will be going back again sometime
Manager Heather Ruia messaged me on facebook telling me to stop applying there and quote from her message "its not a good idea for you to work for me" good subway for hiring people like that
Good fresh subs as per usual
Good service most of the time and fairly clean.
Excellent service friendly fast and attentive I think I read steph on her name tag she was great
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